Service Advisor Owner Operator

Christopher Kahrs

*********@*****.*** APACHE JUNCTION, AZ, US 623-***-****

WORK HISTORY

Owner Operator at Henry s Vacuum Sewing Machine Repair January 2017 - January 2025 (8.5 Years)

Owner Operator of successful vacuum and sewing machine repair store. During ownership increased store revenue year over year by ensuring strong customer relationships, timely service and securing major national brand warranty certifications. Service Advisor at Berge Volkswagen

January 2014 - December 2017 (4 Years)

Demonstrated ability to identify vehicle performance problems, verify warranty coverage and develop estimates.

Established both individual and Dealership customer loyalty through ability to effectively meet customer needs.

Service Advisor at Horne Hyundai Kia

January 2013 - December 2014 (2 Years)

Responsible for driving sales and customer retention through appropriate vehicle inspection and consultation.

Directed a team of mechanics to ensure that customer needs are met in a timely fashion while maximizing sales opportunities.

Processed cost estimates, billing and follow up through x-Time. Trains new Service Advisors.

Awarded Horne Group Monthly Top Service Advisor four months in 2013. Store Manager at Brake Masters

January 2011 - December 2012 (2 Years)

Overall accountability for employee engagement and development, sales and center leadership through customer service and retention, cost control, asset management, and environmental and safety procedures.

Center Manager at Just Brakes

January 2003 - January 2013 (10.5 Years)

Promoted to Center Manager within one year of hire date, consistently increased growth, and received honorable mentions in numerous strategic areas at annual Manager Conference 2004-current.

Returned to Just Brakes mid-2012 for additional opportunity. Sales Representative at Safety Kleen Corporation

January 1997 - December 2003 (7 Years)

Achieved Top 20 Sales in the company during first year of hire, proven ability to cross-sell all company products, managed pilot program, including all sales and marketing functions and partnered with Sales Representatives to ensure that sales and customer experience standards were exceeded continually.

Area Distributor and Service Manager at Heiss Inc Kirby Company January 1991 - December 1997 (7 Years)

Supervised direct sales and service functions of So. California’s most profitable Service Center, including employee development, marketing programs and cost containment initiatives, before managing a partnership distribution channel in AZ and NM

Area Manager at Hanford Sentinel

January 1990 - December 1991 (2 Years)

Managed sales growth and distribution program, increased initial team of 4 employees to 12 due to successful growth of 300, 2 team member promotions to Area Manager. EDUCATION

Mohave High School -

Graduated 1989-01-01

General Studies

SKILLS

Billing, 410 years

Customer Relationship Management, 41 years

Customer Experience, 41 years

Customer Service, 41 years

Regulatory Compliance, 41 years

Consulting, 41 years

Customer Demand Planning, 41 years

Loyalty Programs, 44 years

Customer Retention, 4141 years

Direct Selling, 41 years

LANGUAGES

Other, Native/Bilingual

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