Customer Service Hr Executive

BLESSY BABU

E-mail: ***********@*****.***

Mob. No: 33834777

CAREER OBJECTIVE

To seek challenging avenues where my knowledge and experience matches with the organization growth.

PERSONAL DETAILS

Date of birth : 7/1/1994

Gender : Female

Marital Status : Married

Nationality : Indian

Visa status : Work visa

Passport No : N5916110

CPR No : 940191474

ACHIVEMENTS

Internship on "A study on

performance appraisal "at Believers

Church Medical College Hospital,

Kuttapuzha, Thiruvalla, Kerala, India

(Duration-3 months)

Conference - Delegate in

International Conference of current

trends in Public health and hospital

Administration 2016.

Project at Akay Flavours & Aromatics

Pvt. Ltd, Elavumthitta,

Pathanamthitta, Kerala, India

(Duration-1month)

IELTS Training, B-GHUD,

Mavelikkara, Kerala, India (May -

June 2019)

CORE QUALIFICATIONS

Communicating and listening skills

Leadership

Good attitude and dedication

Self-motivation

Hard working

Inquisitive

Adaptability to change

Sincere

PROFESSIONAL EXPERIENCE

MARCH 2021 TO OCTOBER 2024.

MGM Muthoot Hospitals, Pathanamthitta, Kerala, India Designation: Junior Executive Accounts

Responsibilities

Review and verify patient IP billing information

Meets with the Billing Manager regularly to effectively communicate and resolve billing issues, set and prioritize goals, and improve processes and billing status.

Resolve discrepancies in billing and manage IP patient inquiries.

Answer telephones and respond to patients' queries.

Managing the IP billing process for patients receiving medical services at the hospital

Assisted in training new employees in the IP billing department. September 2018 TO March 2019

VPS Lakeshore Hospital & Research Centre Ltd, Kochi, Kerala India Designation: Quality Executive

Responsibilities:

Successfully addressed patient complaints and issues of risk management.

Worked closely with all members of the administrative staff.

Periodical assessment of the hospital on a quality checklist and arrive at a score for the facility.

Undertakes quality initiatives and audits conducted in various departments such as Causality, Reception, OPD, Radiology, Laboratory, Blood Bank, MRD, Pharmacy, and ICU under the guidance of a quality manager.

Effectively communicates the improvements in the organization to the quality manager and provides.

Patient-centered services

Take feedback from OP, IP and Emergency Patients and successfully addressed patient complaints.

Complete special projects and perform other related duties according to agreed-upon goals and parameters when assigned.

Conducting tests for staff to gain awareness regarding NABH.

Participated in various in-service training programs and mock drills. Duration: 3 months

Believers Church Medical College Hospital, Thiruvalla Designation: Internship in Administrative Departments Departments Handled:

Human Resource department

Quality department

Public Relations department

Hospital Operations department

Purchase department

LANGUAGES

English,

Malayalam

EDUCATIONAL QUALIFICATIONS

Professional Strategic Management and Leadership Specialization in Hospital Administration

(Equivalent to Masters in Hospital Administration) - Ed excel - PEARSON, UK.

Graduation - Bachelor of Business Administration, M.G University, Kerala, India.

Higher Secondary Education- Plus Two, M.G.H.S School, Kerala, India.

Secondary Education - S.S.L.C., M.G.H.S School, Kerala, India (Govt. of Kerala). COMPUTER PROFICIENCY

Windows, MS Office.

DECLARATION

I hereby declare that the details furnished are true to the best of my knowledge. PLACE: Bahrain

BLESSY BABU

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