Front Desk Administrative Assistant

Nancy Gitobu

Home : +254*********, *****, Nairobi, Kenya

Email:

**************@*****.***

Nationality: Kenyan

Phone: (+254) 071*******

ABOUT ME

1. To exploit my knowledge and skills acquired to the maximum.I believe in hard work and challenges turned into opportunities.

2. Ability to write reports and make presentations. 3. Able to convince a client to be a potential buyer 4. Experienced in working with teams for the

achievement of good target with set deadlines.

5. Ability to manage heavy work schedules and adhere to deadlines with little or no Supervision.

WORK EXPERIENCE

[ 19/02/2023 – 16/03/2023 ] Nurse assistant

Home based patient in Meitra Hospital.

City: Calicut

Country: India

· Prepare a care plan.

· Bed Making and Bed bath/Positioning.

· Provide wheelchair transfer.

· Catheter Care.

· Tube Feeding.

[ 01/12/2022 – 18/02/2023 ] Front Office Personnel

BAMBURI BEACH HOTEL

City: Mombasa

Country: Kenya

· Welcoming guests upon their arrival and assign rooms..

· Supervises the Front Desk to ensure efficient and smooth running of the front desk.

· Inform customers about payments methods and verify their credit cards.

· Liase with other departments to ensure rooms and services are up to the required standards.

· Checking the previous day s work, i.e. posting, deposits, cash reports and petty cash reports, and ensure all groups have paid before checkouts and address their concerns on billing.

· Manage online and phone reservations.

[ 01/09/2014 – 01/09/2021 ]

Front Office/Guest Relations Supervisor

MOMBASA CONTINENTAL RESORT

City: Mombasa

Country: Kenya

· Organizing and filling documents for easy accessibility.

· Supervises the Front Desk to ensure efficient and smooth running of the front desk.

· Coordinates groups in house, guests in-house to ensure maximum support and that they have the best stay in the hotel.

· Liase with other departments to ensure rooms and services are up to the required standards.

· Checking the previous day s work, i.e. posting, deposits, cash reports and petty cash reports, and ensure all groups have paid before checkouts and address their concerns on billing.

· Ensure Standard operating procedures are adhered to by all staff.

· Handling of disciplinary matters and all staff concerns in liason with the Human Resource department.

[ 01/09/2013 ] Customer Care

BRAIN TOURS AND CAR HIRES

City: Mombasa

Country: Kenya

[ 01/05/2013 ]

Administrative assistant

Health Source Medical Centre

City: Mombasa

Country: Kenya

[ 01/03/2012 – 31/03/2013 ] Administrative assistant Perfect Scan Limited

City: Mombasa

Country: Kenya [

01/04/2008 – 31/10/2012 ] Accountant

Jubilee Co-operative Society Limited.

City: Mombasa

Country: Kenya

[ 01/01/2008 ]

Reservation and Guest Services

Nyali Parkside Hotel

City: Mombasa

Country: Kenya

[ 01/01/2006 – 31/10/2006 ]

Sales and account administrator

Control Gen Set Machine Ltd

City: Mombasa

Country: Kenya

[ 01/09/2003 – 31/12/2006 ] Reservations clerk

KeDev CarHire And Safaris

City: Mombasa

Country: Kenya

[ 01/03/2003 ]

Secretary to the Managing Director

Summerlink Hotel

City: mombasa

Country: Kenya

[ 01/09/2002 – 31/01/2003 ]

Business centre, Reservations and customer care

Reef Hotel

City: Mombasa

Country: Kenya

EDUCATION AND

TRAINING

LANGUAGE SKILLS

Certificate in Certified Nurse Assistance.

Ujuzi Fursa Africa( Singapore)

Diploma in Business Management

Star Institute of Professionals.

Certificate in Ms Office Packages

Kelsam Computers

Certificate in Tour Guiding and Administration

Coast Institute Of Business Studies

Certificate in German Language

Coast Institute Of Business Studies

Beginner course in French speaking

Alliance Francaise

Mother tongue(s): Kikuyu

Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Swahili

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

German

LISTENING A2 READING A1 WRITING A1

SPOKEN PRODUCTION A1 SPOKEN INTERACTION A2

French

LISTENING A1 READING A1 WRITING A1

SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1

DIGITAL SKILLS

WhatsApp Microsoft Office Microsoft Excel Microsoft Powerpoint Google Drive

Skype LinkedIn Instagram Facebook Social Media Google Docs Outlook

Power Point Gmail Zoom

Personal Skills

Team-work oriented Decision-making Organizational and planning skills Good listener and communicator Critical thinking Motivated Responsibility Flexibilit y Reliability Creativity Strategic Planning

Key Results: Higher returns in sales due to good customer service, maintained administrative procedures, efficiency in retrieving, dispatching, receiving and maintaining files. Monitor and maintain customer relations effectively.

Contact this candidate