Customer Service Office Manager

OBJECTIVE

Disciplined and motivated career-driven professional with excellent communication skills, time management, and prioritization. I can manage my schedule and the agendas of others. I can adapt to and be flexible with deadlines: multitasking, efficiency, and the ability to solve problems and help teams stay on track are all within my wheelhouse. I pride myself on confidentiality and discretion; often working with sensitive information, such as financial data, personnel records, and legal documents. I am also capable of managing multiple priorities independently and in project management.

SKILLS SUMMARY

MS Office Suite Experience

Scheduling

Marketing and Sales

Filing & Data Archiving

Office Management and Operations

Professional Presentations

Customer Service and Relations

Crisis Intervention

Excellent Communication Skills

Problem Solver

Team Player

Self-Starter

Organized and Dependable

Caregiver

PROFESSIONAL EXPERIENCE

Assistant Volunteer Coordinator:

On-site Coordination for meal preparations

Assess guests’ immediate needs (clothing, hygiene items, shoes, etc.)

Provide hospitality to guests and food providers

Organize and manage volunteers daily

Share resources for those experiencing homelessness

Receive and organize supplies and donations

Greet and welcome guests

End-of-day Clean-up

Personal Assistant/Office Manager:

Handled confidential information for the owner

Presided over owner’s banking business

Initiated charity fundraisers for clients

Planned, organized, and managed meetings and events

Prepared reports, presentations, documents, and tables

Managed, reorganized, and maintained filing and office systems

Ordered and managed supplies and office equipment

PROFESSIONAL EXPERIENCE (cont’d)

Organized and maintained employee files

Designed new logo and marketed on the owner’s behalf

Liaised with contractors and clients

Dog Breeder:

Provide care for dogs and puppies

Assist with birth of the puppies

Get puppies tested for genetic defects and hereditary diseases

Register dogs and puppies with American Kennel Club

Match puppies to potential new owners

Keep records on heats, birth intervals, litters, and pedigrees

Use social media and other methods to advertise puppies

Create packs for new puppy owners with information and supplies

Travel to deliver puppies to new owners

Administrative Assistant:

Answered phones, responded to emails, filed, data entry, and copying

Meetings coordination

Prepared bids, contracts, fee proposals, and other paperwork

Vendor relations including soliciting quotes for prospective jobs

Maintained project status worksheets, tracked project schedules, and scheduled vehicle maintenance

Served as a point of contact for vendors, subcontractors, and other construction professionals

Executive Assistant:

Administered top-notch support to a consulting partner and over 25 managers

Maintained confidentiality of highly sensitive information

Prepared expense reports and resolved discrepancies

Composed correspondence (letters, memos, faxes)

Scheduled on- and off-site meetings and travel arrangements

Meeting, event, and presentation coordination and planning

Answered multiple telephone lines

Created and maintained client files

Handled requests and queries appropriately

Implemented and maintained procedures/administrative systems

Meeting coordination and room prep/set-up

Managed partner’s and mangers’ schedules

Took a proactive approach to problem-solving

Marketing Coordinator:

Prepared professional packages in response to owners’ requests

Conducted research for information needed for proposals

Created and produced covers and tabs as needed

Printed operations information such as quality control, safety, and scheduling

Maintained and updated project profiles and photo library

Assisted marketing manager with written and graphic proposals

Assisted in meeting/conference planning and setups

Maintained and updated all information on the company’s general files for proposals

EMPLOYMENT HISTORY

PRIVATE FAMILY CAREGIVER, Birmingham, AL

10/2021-05/2024

CATHOLIC CHARITIES, Raleigh, NC

10/2017 - 03/2019

CONFIDENTIAL EMPLOYER, Chapel Hill, NC

08/2011 - 06/2013

MAGNOLIA AKITAS DOG BREEDING, Raleigh, NC

01/2010 - 12/2024

FEDEX GROUND, Montgomery, AL

01/2008 - 06/2010

RIVERSIDE REGIONAL MEDICAL CENTER, Newport News, VA

07/2000 - 01/2002

BATSON-COOK COMPANY, Atlanta, GA

02/1996 - 12/1999

EDUCATION

Troy University – Troy, AL

Bachelor of Science, Social Work, May 2018

NC State University – Raleigh, NC

Non-Degree Student, Social Work, Jan 2017 - May 2018

Chattahoochee Technical College – Marietta, GA

Associate of Applied Science, Marketing Management, May 2000

Minor in Global Business Administration

Contact this candidate