Customer Service Sales Manager

Donald Sellers, BS in Business Management

Hampton, GA 404-***-**** **********@*****.***

Results-oriented sales leader with over 20 years of versatile sales and mid-level operations expertise. Known for crafting and executing successful sales strategies to optimize operations. Proficient in understanding customer needs, articulating product benefits, and closing deals effectively. Notable accomplishments include consistently surpassing sales metrics, training new hires, and prioritizing cold calling efforts. Core strengths include mentoring, strategic sales planning, coaching, launching startups, and delivering exceptional customer service. Seeking to leverage my skills in achieving ambitious targets and managing a substantial client portfolio for a dynamic organization.

Synthesized exceptional interpersonal skills and a genuine passion for delivering outstanding customer service. Excelling in cultivating meaningful relationships with diverse clientele, a cornerstone of successful salesmanship.

Strong ability to drive value by adeptly communicating, staying organized, and mastering the art of time management.

AREA OF EXPERTISE

Ameriship Parcel Delivery – Hampton, GA October 2020 - Present Inside Sales Account Manager – Sales expert excelling in varied methods, securing top spot two years running. Driving leads and maintains a high volume of accounts.

• Multi-faceted in selling services to independent pharmacies and products to customers via phone and email communication.

• Exponential success in generating new sales leads to independently and recruiting new business partners.

• Recognized as the top salesperson for the past two consecutive years in a large territory.

• Independently generate leads and develop new business opportunities by calling on independent pharmacies and large target companies such as Mckesson, Kaiser Permanente, and Hart Pharmacy Group.

• Conduct effective sales presentations via zoom meetings to pharmacy decision makers, outlining services, setting pricing, and inputting customer data into CRM system.

• Maintain a high volume of customer interactions, averaging 40-50 calls per day, with a focus on closing 1-2 new clients weekly and achieving weekly sales targets exceeding $1000.

• Utilize social media platforms for research, problem-solving, and leadership within the Ameriship sales team.

Durham Staffing Solutions – Hampton, GA January 2017 - August 2020 Outside Sales Account Manager – Planned, organized, and implemented appropriate operations and sales strategies.

• Operated as the lead point of contact for all matters specific to accounts. Built and maintained strong lasting relationships.

• Catapulted customer satisfaction by providing personalized account management and addressing clients’ needs promptly.

• Expanded client base through targeted outreach efforts, resulting in increased revenue for the company.

• Synthesized strong relationships with key customers, leading to long-term business partnerships and repeat sales.

• Collaborated with cross-functional teams to devise strategic plans for maximizing sales opportunities within assigned territory.

Sales Process Understanding • Cold calling Expertise • Account Planning • Pipeline Management • Cross-selling Techniques • CRM Software Proficiency • Revenue Growth • Rapport Building •Sales Team Leadership • Revenue Forecasting • Effective Communication • Contract Negotiation • Upselling Accounts Sales Leader and Account Strategy

SALES STRATEGIES • ORGANZIATION DEVELOPMENT • CUSTOMER RENTENTION • RAPPORT BUILDING Change agent looking to offer a hands-on approach to identifying solutions for long-term impact. Professional Experience

Healthcare Staffing Inc. – Atlanta, GA January 2014 – June 2017 Outside Sales Manager - Facilitated the administrative operation sales force direction for all satellite locations. Provided account management, obtained new clients, and supervised the service team. Recruited, hired, and oriented new staff members, as well as provided ongoing training and development.

• Increased sales revenue by 25% through the development and implementing effective sales strategies.

• Built long-lasting client relationships through excellent customer service and consistent follow-up.

• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Engaged in consulting with potential clients and maintaining good client relations within the community.

• Managed customer service and employee inquiries, credentialing, and payroll. Omni Group – Atlanta GA March 2012 – January 2014

Inside Sales Technical Recruiter - Sourced and screened applicants for a variety of technical positions, including software engineers, system administrators, computer programmers, and database administrators. Generated business for the agency by meeting with potential clients to establish long-term relationships. Met with hiring managers to assess needs and create job descriptions.

• Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.

• Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.

• Reduced time-to-hire by developing targeted job advertisements and leveraging social media platforms for wider reach.

Proposal Development Consultants – Atlanta GA January 2011 – March 2012 Outside Sales Manager - Improved business growth by actively seeking leads, qualifying prospects, and conducting cold calls. Successfully recruited and hired consultant generators by prospecting government agencies and contractors. Consistently met specific activity benchmarks and closed deals on a regular basis to ensure steady business growth.

• Successfully cultivated client relationships in Newmarket, driving the company's expansion and achievement of objectives.

• Implemented effective strategies for customer retention, leading to notable growth in companies’ sales.

• Demonstrated sales prowess by generating $30,000 in revenue within the initial four months of tenure. Internships of America – Sandy Springs, GA March 2002 – December 2010 Business Development Manager - Effectively led and trained a sales team of up to 10 members, driving consistent growth in the face of previous stagnant sales. Within a year and a half, expanded territory sales to represent 35% of a $500,000 revenue stream.

• Orchestrated a surge in sales revenue through the creation and execution of strategic plans, alongside setting performance benchmarks for the sales team.

• Attained regional sales objectives by employing adept territory management tactics and fostering strong relationships with pivotal clients.

• Spearheaded the transformation of a sizable metropolitan territory, transcending from 2 accounts to a staggering 25 within an 8-month timeframe.

• Drove aggressive prospecting initiatives, showcasing persuasive program presentations to influential decision-makers during cold calls.

• Enhanced account service standards and deployed consultative sales methodologies, resulting in a consistent 20% to 30% sales growth across all established accounts.

• Recruited and supported international students, facilitating their transition to work. Successfully converted them to full-time employees.

Bachelor of Science, Business Management (Minor, Mass Communication) North Carolina Agriculture and Technical University – Greensboro, NC

EDUCATION

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