Customer Service Help Desk
Resume:
Melyssa Pettiet
Aspiring Help Desk Agent with a
Background in Market Research and
Office Management
*******.***.*****@*****.***
Work Experience
Office Manager
Infinity Tree Service
June 2019 - May 2021
•Managed day-to-day office operations, including scheduling, communication, filing, and record-keeping
•Supervised administrative staff to ensure efficient workflow and adherence to company policies
•Handled procurement and inventory management to support operational needs
•Assisted in HR functions such as recruitment, onboarding, and employee relations Market Researcher
Empire Industrial Equipment
March 2016 - June 2019
•Conducted market research to analyze industry trends and competitor activities, providing valuable insights for strategic decision-making
•Utilized various research methodologies to gather and interpret data for market analysis reports
•Collaborated with cross-functional teams to develop marketing strategies based on research findings
•Presented research findings and recommendations to key stakeholders for business planning purposes Testing Specialist
Ivy Tech Community College Of Indiana
August 2009 - March 2016
•Performed testing functions to assess and evaluate student learning outcomes and institutional effectiveness
•Developed and administered assessment tools to measure student proficiency and program performance
•Analyzed data to identify areas for improvement in teaching methodologies and academic programs
•Coordinated with faculty and administration to implement improvements based on assessment results Education
Indiana University
Bachelors
August 1999 - May 2004 • Fort Wayne, IN
AS & BS Business Degrees with Economic Concentration Additional course work done in fields of IT, Art Appreciation, Psychology & Human Services at the Master's Level Nebraska University. Skills
Marketing Strategy Entrepreneurship Customer Relationship Management Financial Management Operations Management
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