Customer Service Store Manager
Resume:
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ARIEF EFFENDI
**** ***** ****, ***** ******, Texas
************@******.*** / 512-***-****
SUMMARY
Results-oriented restaurant manager and chef with over 10 years of experience in culinary arts and restaurant management. Proven track record in increasing sales and driving business growth through effective resource management. Skilled in multitasking, customer service, and administrative duties, including bookkeeping and inventory management. Adept at recruiting, training, and supervising staff to foster a motivated workforce. Multilingual communicator fluent in Chinese, English, Malay, and Indonesian. Seeking to leverage my expertise in a progressive hospitality organization.
SKILLS
• Interpersonal Skills
• Communication Skills
• Multi-tasking Abilities
• Organizational Skills
• Customer Service
• Administrative Skills
• Bookkeeping Skills
• Financial Analysis
• Inventory Management
• Task Delegation
• Scheduling Skills
• Recruitment Skills
• Training and Development
• Team Leadership
• Marketing Skills
• Problem-Solving Skills
• Adaptability
• Strategic Planning
EXPERIENCE
Manager / La Madeleine - Austin, Texas, USA 08/2021 - Current
• Managed daily store operations, ensuring optimal performance while effectively controlling cost levels, contributing to a 10% reduction in operational expenses.
• Assisted the Store Manager in executing assignments, generating timely and accurate reports that improved operational efficiency.
• Enhanced guest satisfaction by consistently delivering exceptional dining experiences, leading to a 15% increase in repeat customer visits.
• Ensured compliance with company operational standards, fostering a well-organized, clean, and efficient environment that met all health and safety regulations.
• Trained and supervised team members to uphold quality service standards, improving overall staff productivity and performance by 20%.
Assistant Store Manager / Kura Sushi Revolving - Austin, Texas, USA 11/2016 - 02/2021
• Hired, trained, and developed kitchen and service staff to meet company standards, enhancing overall team performance by 15%.
• Monitored food and labor costs, maintaining inventory accuracy and reducing waste by 8% through effective cost control measures.
• Coordinated with the Store Manager to manage daily operations, staff scheduling, and workflow, ensuring smooth store functionality.
• Maintained accurate production records and prepared cutting sheets and budgets, improving operational efficiency and cost forecasting.
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Kitchen Manager / Sakura Sushi and Bar - Lakeway, Austin Texas, USA 02/2016 - 11/2016
• Hired, trained, and supervised kitchen staff, improving team efficiency and reducing turnover by 12%.
• Developed new menu items within budget constraints, leading to a 10% increase in sales and customer satisfaction.
• Controlled food costs by implementing portion control and inventory management, reducing waste by 15%.
• Ensured compliance with health and safety standards, maintaining a clean and organized kitchen environment.
• Completed all daily, weekly, and monthly kitchen tasks, contributing to seamless kitchen operations and consistent quality service.
Store Manager / Kikka Sushi - Austin, Texas, USA 01/2006 - 01/2016
• Managed and coordinated a team of 20+ staff, optimizing workflow and improving team productivity by 15%.
• Controlled food and labor costs, while ensuring compliance with federal food safety standards, reducing operational expenses by 10%.
• Maintained inventory levels and managed supply orders, preventing shortages and reducing overstock by 12%.
• Scheduled and supervised restaurant operations, ensuring smooth shifts and increasing overall efficiency by 20%.
• Resolved customer complaints related to service or food quality, improving customer satisfaction ratings by 18%.
Chef / Sarku Japan Galeria - Dallas, Texas, USA 10/2005 - 02/2006
• Prepared high-quality sushi for dine-in and take-out, ensuring compliance with food safety standards and increasing customer satisfaction by 15%.
• Maintained a clean and organized sushi station, improving operational efficiency and reducing food waste by 10%.
• Demonstrated exceptional guest service by greeting each customer with a genuine smile, enhancing the overall dining experience and increasing positive reviews.
• Managed raw material and dry goods orders, streamlining inventory processes and reducing stock discrepancies by 12%.
• Worked efficiently in a fast-paced environment, consistently meeting preparation and packaging deadlines, improving overall service speed by 20%. EDUCATION AND TRAINING
Bachelor's Degree 05/1997
Institute of Computer Accounting - Jakarta
High School Diploma 06/1994
Christian High School - Jakarta
High School
LANGUAGES
Chinese: First Language
Chinese (Mandarin): C2
Proficient (C2)
English: C2
Proficient (C2)
Malay: C2
Proficient (C2)
Indonesian: C2
Proficient (C2)
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CERTIFICATIONS
• Food Safety and Management Certification
State Food Manager Certificate, Texas Department of State Health Services Approved and Registered
• Learn2Serve Texas Food Safety Manager Certification Successfully completed the certification examination, approved and registered with the Texas Department of State Health Services.
• Effective Date: March 5, 2023
• Expiration Date: March 5, 2028
• Certification Number: TX-FM-237218
REFERENCES
• Shamim Mahtab
Store Manager, La Madeleine
Phone: 512-***-****
• To Do Tlung
Manager Kura Sushi Revolving
• Kevin Hui
Owner, Sakura Sushi and Bar
• Wempy Antonious
Manager Region, Kikka Sushi
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