Information Systems Technology

Wendy Staehle Holzenthal 504-***-**** *****@***************.***

https://thecomputerchik.com/

Education

BELLEVUE UNIVERSITY, 2013-2022, MASTER OF SCIENCE - MANAGEMENT OF INFORMATION SYSTEMS (CONCENTRATION: CYBERSECURITY) – GPA 4.0, Graduation: June 2022 - Summa Cum Laude, National Online Honor Society

MISSISSIPPI STATE UNIVERSITY, BBA BUSINESS INFORMATION SYSTEMS AND QUANTITATIVE ANALYSIS - Cum Laude, MSU Hall of Fame for Academics & Leadership, Phi Kappa Phi Honor Society, Beta Gamma Sigma Business Honor Society, Gamma Beta Phi Honor and Service Society, Alpha Lambda Delta Honor Society, Dean’s List (Consecutively), Academic (ACT) and Upperclassman academic scholarships

NORTHSHORE TECHNICAL COMMUNITY COLLEGE, 2017, COMPTIA A+ CERTIFICATION COURSE / Passed course

Certifications

ITIL v4 Foundation Certification – IT Service Management – PeopleCert, 2019

Lean Six Sigma White Belt Certified (LSSWB) – Management and Strategy Institute (MSI), 2019

Project Management Essentials Certified - Management and Strategy Institute (MSI), 2019

Experience

THE COMPUTER CHIK - Self-employed Information Technology consultant, intermittent between full-time employment, 1/2014- Present

I provide consulting services to a variety of clients, leveraging a wide range of tools and technologies, including CRM (Zoho), ChatGPT, Jira, Trello, Microsoft Power Automation, PowerPoint, Excel, Word, Teams, Outlook Cloud solutions, virtual machines, GitHub, Python, website design and development, business intelligence and analytics (Tableau/Power BI), Visio, Visual Studio, Adobe Creative Cloud (Dreamweaver/Photoshop), Figma, Canva, WordPress, MSP360 (CloudBerry), SaaS, Scribe, MS Dynamics 365, and user training/guides/documentation of processes and procedures.

PRINCIPAL TEST SPECIALIST – US Navy DoD contract, MacroSolutions, 11/2022–8/2024

Worked closely with developers, system analysts and other members of the test department to develop and maintain test documentation and test cases for the US Navy Pay and Personnel System. Participated in testing, troubleshooting and analysis on the development of NP2 system verifying confidentiality, data integrity and accessibility. Experience with UAT, use cases and user stories. Virtual machines were utilized for testing and main sites were in the cloud (Azure), as well as MS 365, SharePoint and so forth. Provided support in the development, implementation and maintenance of test processes and diagnostic programs. Developed and documented testing processes and procedures for the environment as necessary utilizing SharePoint. Created, updated, and maintained a Master Test Plan. Review User Stories to set up test case steps. Experience with Oracle PL/SQL scripting and Jira. Familiar with PeopleSoft 8.59. Utilized Microfocus ALM/Quality Center, UFT to create automated test cases. Cross-training with the SIT team (System Integration Team) and Performance team to facilitate test data pre-conditioning. Point of Contact for incoming requests for data access roles and data mining for Performance testing using SQL when needed. Streamlined process for receiving requests for data utilizing Jira. Agile/scrum environment. Contract ended.

BUSINESS APPLICATIONS ANALYST - Slidell Memorial Hospital 12/2021–11/2022

Performed analytical tasks related to system enhancements and system maintenance. Served as the liaison between the business units and the programming, technical units. Managed, designed, configured, tested, and supported the Lawson Infor 11 enterprise resource planning (ERP) system, ensuring they aligned with business strategy. Responsible for materials management, human resources, user access, payroll, and timekeeping and some accounting and financial applications. Collaborated with key stakeholders, end users and other members of the business, patient care, and information technology teams to optimize system configuration, function, and access. Troubleshot and resolved application and mapping errors (XML Epic interface) and other system issues within Infor. Resolved interface/integration issues between EPIC and Infor, set up file transfers. Pro-active communication via newsletters, emails and meetings to keep users abreast of system changes, updates and new capabilities. Worked with end-users and the reporting team to assist with the design and testing of system reports (Requirements analysis, use cases). Documented User Stories, workflow analysis. Performed user acceptance testing. Communicated system changes to the end users and trained on Infor system functionality. Worked with the application integration team to help resolve data integration issues from EPIC. Used FTP tools for data interfaces. Represented customer needs in a complex multi departmental setting and offered focused solutions. Changed multiple manual processes into Infor automated ones (using IPAs), resulting in a significant reduction of hours and increased efficiency. Utilized ServiceNow for tracking tickets (technical support) and backlog. Recommended IT solutions for complex issues. SaaS, UAT, CCaaS. Visio, flowcharting, requirements gathering.

BUSINESS SYSTEMS ANALYST II & TEST AUTOMATION ENGINEER/DATA ANALYST - Hancock Whitney National Bank 2/2020 – 1/2022

BUSINESS SYSTEMS ANALYST II - Performed analytical tasks related to system enhancements and maintenance; served as the liaison between the business unit and the programming/technical units; made recommendations to management for system enhancements. Communicated issues relating to projects/requests with the business users and programming/technical staff. Created documentation related to projects and/or system changes to ensure proper communication to the field and/or customers. Conferred with personnel of business units involved analyzing operational procedures, identifying problems, and learning specific input and output requirements (such as forms of data input), how data is to be summarized and formats for reports. Wrote detailed descriptions of user needs (requirements), program functions, and steps required to develop or modify computer programs. Assisted programmers in resolution of work problems related to flow charts, project specifications, or programming. Requirement gathering for areas supported. Conducted studies pertaining to development of new information systems to meet current and projected needs. Responsible for system upgrades and maintenance post implementation. Plan and prepare technical reports, memoranda, and instructional manuals as documentation of program development. Leads smaller projects and collaborates on larger projects. Utilized ServiceNow, PMO, workday, SQL (SSMS), ETL-Extract, Transfer, Load (Actian, Kettle) and SQL report builder (SSRS). Followed change management procedures.

(PROMOTION TO TEST AUTOMATION ENGINEER/DATA ANALYST) - Designed and developed test automation frameworks, library and scripts utilizing UFT, and other automation tools provided. Applied automated tools to support upcoming and ongoing application testing across projects following the guidelines defined in ASD criteria. Accessed multiple bank applications and automated test scripts that met the criteria as defined in ASD for automation. Reviewed existing regression script repository and identified specific scripts that meet the ASD criteria for automation consideration. Worked collaboratively with other groups to understand project objectives, gathered automation requirements, designed automated tests, and troubleshot issues. Maintained automated scripts throughout the SDLC (software development life cycle). Additionally, developed ServiceNow knowledge base with dashboard for all testing documentation. Developed detailed documentation for testing procedures and processes. Extracted data for testing for external agencies via business intelligence tools and data services. Data analysis dashboard on ServiceNow creation. Coordinated and forwarded data extraction requests received via Jira that were not able to be derived from the tool provided. Gathered requirements from stakeholders to initiate a new process for creating test data, inclusive of data conditioning. Utilizing Jira (agile), Confluence, ServiceNow, IBM BPM (SOA). Agile/scrum environment.

QUALITY ASSURANCE ANALYST – DHS (Dept. Homeland Security) contract, General Dynamics Information Technology, Stennis Space Center - 6/2018 – 2/2020

Participated in and supported process improvement initiatives within an ISO/IEC 20000-1 certified datacenter. Assessed programs/projects to identify process concerns through structured process audits and observations. Assisted with the implementation of quality control methodologies across the DHS DC1 Enterprise to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Monitored/tracked annual reviews for over 400 controlled standard operation procedures. Developed and provided training for the new automated workflow (in ServiceNow) of document annual reviews. Utilized ITIL and GDIT best practices to ensure consistent and effective processes, and continual process improvement. Contributed to team review of datacenter service level artifact management plan. Reviewed and verified major quality characteristic definitions, quality metrics and parameters. Utilized ServiceNow, SharePoint, Workday. Agile/scrum environment. Data modeling creation.

IT PROJECT MANAGER/HELP DESK - Murphy Technologies, Inc. 9/2015 – 11/2016

Coordinated projects and ongoing support for clients, primarily law enforcement agencies. Maintained client communication. Conducted system analysis, testing, documentation. Developed user guides, policies, and procedures. Developed flowcharting. Reviewed and addressed help desk requests via troubleshooting via remote desktop/VPN/SplashTop. Utilization of project management software. Experience with MS Project.

SENIOR BUSINESS / CLINICAL APPLICATION SYSTEMS ANALYST - East Jefferson General Hospital

Designed and coded screens and reports utilizing the clinical healthcare system TDS. Supported all ancillary departments, appointment scheduling, and some doctor/nurse applications regarding information technology - met regularly with dept. managers and end users to determine needs (stakeholder/user requirements), evaluated current systems and processes, recommended formidable solutions, implemented systems and trained employees on system use, developed user guides and documentation for all areas supported. In-depth requirements analysis, user stories for ancillary departments.

INFORMATION SYSTEMS ASSISTANT MANAGER - Kenner Regional Medical Center (Formerly AMI St. Jude) 1991 Managed day-to-day operations and supervised departmental personnel. Worked closely with department directors, nursing, and end users to create more efficient processes for deriving information and troubleshooting. Instructed users on the proper use of the available systems. Provided updates to both clinical and financial systems. Developed and implemented IT policies and procedures.

INFORMATION SYSTEM AUDITOR - Hibernia National Bank

Participated in information systems audits where controls, policies and procedures were evaluated and tested. Provided financial audit support using culprit software (analyzed needs and provided program support).

PROGRAMMER ANALYST - Gulf Systems, Inc.

Developed Cobol programs and MVS JCL for the city of New Orleans contract at city hall. Used several software packages when necessary to derive information for client.

Leadership & Activities

Rotary Club of Central Hancock County, Volunteer educating elderly on technology skills with Diamondhead Senior Village, Samaritan’s Purse volunteer, GDIT Data Center Social Committee (previous), Music ministry (flute), IEEE Computer Society, Medical Information Systems Association Ancillary Special Interest (MISA) Group Agenda Committee (presented at several national conferences); Information Systems Auditing Association Board of Directors – Arrangements (previous); Humane Society Volunteer.

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