Service Representative Customer
Resume:
Lomekiah Thompson
Orlando, FL *****
Tel: 407-***-****
Email: ***********@*****.***
To Whom It May Concern:
Dear Sir / Madam:
REF: LETTER OF APPLICATION
I hereby apply for the available position within your company.
Customer Service Representative with 6+ years of experience, adept at enhancing customer satisfaction through strategic communication and meticulous problem-solving. Skilled in Microsoft Office and reservation systems, known for streamlining operations and ensuring precise service delivery. Committed to fostering teamwork and implementing innovative solutions to continually improve customer experiences while maintaining high-quality standards.
Thanking you in advance for your quick and most favorable response.
Yours truly,
Lomekiah Thompson
Objective
To enhance my growth of knowledge and skills while providing an everlasting experience to all customers that I may come in contact with, whether they be internal or external. To successfully use my skills to ensure customers satisfaction; while being commitment, honest and upholding my integrity. I am a self starter with the ability to analyze business operation, working well with others and aiming to achieve the highest of Standards.
Education
Whole Gospel Christian Academy, Providenciales, Turks & Caicos Islands – Class of 2015
Key Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Excellent communication skills
Ability to multitask and achieve set goals
Basic book keep
Ability to work independently or collaboratively
Knowledge of sanitation practices and procedures
Time Management and Goal Oriented
Work Experience
Harry & David – Seasonal CSR February 2019 – December 2019
Key tasks
Assist customers with purchasing products and services
Assist customers in resolving potential product and services
Troubleshoot technical issues that are related to products and services
Maintain required products and services knowledge to deliver
Serve as a knowledge thoughtful sales consultant for customers
Guided customers to enhance satisfaction and loyalty, boosting retention.
Resolved product issues, fostering trust and improving retention.
Addressed technical challenges, ensuring seamless product usage.
Maintained product knowledge to support informed decisions.
Acted as a sales consultant, increasing purchase confidence.
Blue green Vacations – Reservationist March 2020 – October 2022
Managed customer calls and bookings, enhancing guest satisfaction with precise property details.
Resolved inquiries efficiently, improving service quality and fostering teamwork.
Updated reservation system accurately, ensuring comprehensive guest records.
Coordinated with team to optimize bookings, demonstrating strong attention to detail.
Streamlined communication, maintaining high service standards through proactive follow-ups.
Everise – Customer Service Representative December 2022 – October 2024
Support the daily administration of company benefit programs
Process and maintain confidential personnel records
Gather document sufficient information to properly determine the type of benefit claim.
Answer incoming calls inquires regarding benefit claims.
Conduent – Customer service representative October 2024 – Current
Answering customer inquires regarding tolls
Resolving issues related to toll payments
Providing information on toll rates, routes, processing account
Changes.
Process service request such as adding/ removing vehicles
Handling complaints.
Processing payments
Insuring customer’s satisfaction, all while maintaining a professional
And courteous demeanor.
Essentially acting as the first point of contact for any toll-related concerns
Customers may have.
References
Mackishawn Appleton – Everise Supervisor
Ashely Ramirez – Bluegreen Vacations Manager
(407) 235- 6754
Contact this candidate