Customer Service Human Resources

Kizzy A. Gammon Business Operations

*********@*****.*** 785-***-**** Chandler, AZ 85286

Business generalist with human resources, customer service, call center and administrative experience.

Areas of Expertise include:

Human Resources

Customer Service

Revenue Cycle Management

Office Administration

Bank and Credit Cards

Billing and Collection

Finance

Medical Financing

Training and Development

Professional Experience

LabCorp • Chandler, AZ • March 2022 to December 2023 (Remote Contract)

HR Specialist

Maintaining and tracking candidates via Smartsheets throughout the full cycle (background and medical). Conducted consumer reports on all eligible candidates while assisting candidate through the consumer report to ensure start date deadlines are meet. Effectively communicate to candidates’, recruiters, and other personnel daily regarding candidates’ status during the process- while confidentially handling sensitive information regarding candidate’s status during the preboarding phase.

• Responsible for ensuring all compliance pieces are satisfactory for each new hire prior to the start date.

• Knowledgeable in Workday (CRM).

Albertsons’ Companies • Chandler, AZ • October 2021 to March 2022 (Remote Contract)

Screener Source, select and screened for one of the largest Supply Chain Distribution Centers for Albertsons’ Company while supporting other DC for various non-exempt positions. Manage and monitored several hiring boards for high-caliber candidates. Prepare reports and summaries of weekly applicants that were successfully inputted into the pipeline. Present qualified candidates to the talent acquisition team.

• Knowledgeable in ADP and Oracle applicant tracking systems.

• Consistent met or exceeded demanding recruiting deadlines.

Benson Systems • Chandler, AZ • August 2020 to January 2021 (Contract)

Recruiter

Experience in developing and executing recruiting plans for an in-house setting. Creatively sourcing high-caliber candidates by leveraging various platforms, social media, recruiting software, cold calling. Manage a wide range of the full-cycle recruiting, from initial sourcing and scheduling interviews. Collaborate weekly with hiring managers to discern workforce needs, outline desired qualifications; source, while providing exemplary customer service.

• Updated spreadsheets weekly to maintain detailed records of current/closed openings and all applicants.

• Screen and selected best.

JX Nippon Mining and Metals USA, Inc. • Chandler, AZ • February 2020 to August 2020 (Contract)

Customer Service Representative

Answer and resolved a high volume of emails daily. Handled over 21 different clients purchase orders, invoices orders, ship dates, billing questions and payment remittance. Maintain a strong knowledge base of all client’s specific needs and agreements. Handled various weekly, monthly, and accounting aging reports.

• Ensure that all custom shipments accompany proper paperwork.

• Perform varies task in multiple databases.

DexYP - The Real Yellow Pages • St. Louis, MO • March 2018 to August 2019

Telesales Account Manager/Business Advisor

Advise clients on advertising options available using quantifiable data that shows the value of each program to increased leads performance for their business. Conduct in-depth analysis of various business markets and develop comprehensive digital and print advertising programs to help small and mid-size businesses achieve their objectives.

Meet or exceed targeted success rates for customer conversions.

Increased revenue monthly

Revenue Cycle Point Solutions • St. Louis, MO • October 2014 to March 2018

Account Representative

Work with healthcare clients on their outsourced point-of-service payments, patient billing and collections, and outstanding debt resolutions. Work agilely with clients’ various accounting systems, billing procedures, and collection policies. Use the DM-9 financial management and AS-400 work management software to update client files and prepare reports. Support the Team Lead on special project assignments and assist in the training of new hires.

Consistently exceed production and fee goals.

Shining Star recognition.

Client Services, Inc., • St. Charles, MO • August 2010 to October 2014

Collections Agent

Provided customer service to credit cardholders of Citibank, various department stores, Visa, and Master Card that were outsourced to the company. Resolved via telephone a range of customer service situations and problems, proposed payment arrangements, and maintained a professional tone to create a positive customer experience, no matter how upsetting the nature of the call. Responded to inbound calls in a similar manner.

Board member for Achieving Customer Excellence (ACE) committee.

Consistently exceeded production objectives.

HBE Corporation • Creve Coeur, MO • November 2006 to February 2009

Human Resources and Administrative Assistant

Performed dual role in the headquarters of a national construction engineering company. Oversaw preparation and distribution of architectural field orders and change orders for 30 active construction projects nationwide. Kept current logs for each project and drafted certificates of substantial completion for each project, when needed. As a human resources generalist, retained employee files, verified I-9 proof of citizenship forms, and compiled new hire information and drug test packets. Responded to applicant regarding their employment applications.

Ensured the company complied with all applicable local and national employment and equal opportunity requirements.

Education

Bachelor of Business Administration • Fontbonne University • St. Louis, MO

Certificates & Licenses

Certified Accounting Clerk

Training & Development

WorkDay • Equafix • ADP •ATS • Sterling •

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