Front Desk Receptionist, Customer Service, Patient Service Rep.

TRACY WATKINS

WORK EXPERIENCE

Nan Mackay & Associates May 2024 - October 2024

Clerk

•Ensure documents are accurately filed.

•Open, sort and route incoming mail; Prepare outogoing mail.

•Operate office machines such as scanners, postage machines, copiers and fax machines.

•Assist operational teams with administrative needs.

•Provide back up support for Front Desk Receptionist.

•Respond to participant, landlord and other clients' questions and concerns.

•Ensure regular attendance and punctuality.

•Perform date entry into SharePoint and PHA business system.

Duly Health and Care March 2022 – February 2023

Medical Scheduler

•Answers multiple lines to fulfill patient needs over the phoneAdminister and update

•Scheduled appointments in accordance with the facilities protocols and provider’s availability.

•Facilitated correspondence needed by patient for employment/school.

•Cancelled, rescheduled PT appointments, as well as, Dr's appointments in their absence.

•Verifies patient information, while documenting in their Electronic Health Record (EPIC)

•Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy

•Daily monitoring of patient scheduling reports

WellNow Urgent Care August 2021 – January 2022

Medical Receptionist

•Welcomed patients by greeting them in person or via the telephone.

•Greeted patients and visitors with warmth, compassion and demonstrated commitment to exceptional service.

•Communicated specialized care with referring physicians, patients and others via telephone, in person to provide information, answer questions.

•Completed patient admission process accurately and efficiently.

National Futures Association October 2016 - August 2021

Corporate Reeptionist

•Answered 10+-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

•Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

•Welcomed each new arrival pleasantly and confirmed reservations and identification.

•Greeted guests at front desks and engaged in pleasant conversations while managing check in processes.

•Internal/External communications with various levels of Management.

National Futures Association December 2001 – October 2016

Treasurer Assistant

•Transcribed minutes for meetings and arranged travel for the Treasurer and CCO-Senior Vice President.

•Arranged meetings for the Treasurer using MS Outlook and interacted with various levels of management.

•Handled various databases using MS Excel and MS Access and monitored and ordered office supplies of the Treasury Department.

•Coordinated and reconciled statements for the company’s transit program, as well as distributed transit vouchers.

•Reconciled payroll payments to employees, as well as batched and distributed payroll checks.

•Internal/External communication with various levels of Management.

EDUCATION

Highschool Diploma

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