Office Manager Executive Assistant

Yuval Zohar Manzon

OFFICE MANAGER EXECUTIVE ASSISTANT

San Mateo, CA 94015 415-***-**** ***********@*****.*** linkedin.com/in/yuvi-manzon/

Results-driven professional with 2+ years of office management experience and a strong background in customer experience, production, and operations. Skilled in improving team productivity by 15%, reducing office supply expenses by 15%, and boosting customer satisfaction from 81% to 95%. Proficient in coordinating schedules, managing budgets, and driving $200,000 in new revenue through successful campaigns. Adept at optimizing workflows, resolving problems, and supporting senior leadership with effective operational and strategic planning. With exceptional communication abilities, highly organized, and capable of managing multiple priorities with attention to detail.

CORE COMPETENCIES

Marketing & Operations Data Analysis Reporting Sales Analytical Skills Administrative Assistance Administrative Support Event Planning Off Site Events Bookkeeping Executive Support Inventory Control Supply Management Administrative Processes Office Support Phone Etiquette Customer Service Client Relations Personal Support Financial Management Communication Skills Problem-Solving Skills Critical Thinking Adaptability Collaboration Skills Team Management

RELEVANT WORK EXPERIENCE

OFFICE MANAGER Everlast Welders South San Francisco, CA Sept 2024 – Dec 2024

Reduced annual office supply expenses by 15% through streamlining inventory management and implementing cost-saving measures.

Cut project delays by 25% and saved $20,000 annually by leading the implementation of a cloud-based project management system.

Improved employee productivity by 15% and enhanced office morale through designing and enforcing new team processes.

Boosted workflow efficiency and ensured production deadlines were met by designing and executing new operational policies.

Increased customer satisfaction rates from 81% to 95% by enhancing processes and addressing feedback.

Strengthened financial accuracy, ensuring precise bookkeeping records through collaboration with the Finance Director and Bookkeeper.

Enhanced the efficiency of recruitment processes by posting job openings, collecting resumes, and maintaining up-to-date candidate profiles.

Cultivated organizational planning, optimizing meeting coordination, and ensuring the accurate filing of financial and HR documents.

Improved operations by enhancing relationships with external vendors, resulting in smooth services across IT support and janitorial services.

FELLOW Climatebase San Francisco, CA Mar 2024 – May 2024

Enhanced team cohesion and productivity through 20+ coaching sessions addressing attendance and communication issues.

Ensured compliance and operational efficiency by interpreting and applying complex frameworks in 15+ instances.

Streamlined decision-making processes by facilitating productive discussions and driving consensus on complex topics.

Fostered a collaborative environment by effectively communicating with 15+ stakeholders, including team members and partners.

GRANT MANAGER/WRITER Support Ukraine With Us San Francisco, CA Nov 2023 – Mar 2024

Improved team performance by 15% by developing and implementing comprehensive performance management strategies.

Increased employee satisfaction by 20% by implementing telework schedules that ensured flexibility in changing circumstances.

Reduced appeals filed by employees by 25%, saving an estimated $50,000 annually in legal expenses by drafting disciplinary actions.

Delivered clear program progress updates and actionable recommendations to departmental leadership, driving informed decision-making and fostering continuous improvement initiatives.

FIELD UNDERWRITER/INSURANCE BROKER Symmetry Financial Group San Francisco, CA Nov 2023 – Feb 2024

Achieved a 10% expansion in cost-effective pricing avenues by fostering robust partnerships with esteemed insurance carriers.

Elevated client satisfaction benchmarks significantly through strategic enhancements in insurance coverage accuracy.

Secured optimal coverage alignment and value for clients by negotiating favorable terms with insurance carriers.

Mitigated potential risks proactively by leveraging analytical acumen to deliver bespoke insurance solutions tailored to client needs.

FINANCIAL PLANNING CONSULTANT Northwestern Mutual San Francisco, CA Feb 2022 – Dec 2022

Generated 50 qualified leads and secured $250,000 in new policy premiums within three months through strategic marketing initiatives.

Increased client base and corresponding revenue by 30% through the cultivation of strong client relationships and tailored financial solutions.

Boosted annual revenue by 20% through the development and implementation of an effective sales strategy.

Improved client retention to 90% by providing customized service and support.

Expanded industry network by building strong contacts in the life and health insurance sector.

SEASONAL ASSISTANT STYLIST Andies Swim Berkeley, CA June 2022 – Aug 2022

Launched 10+ swimwear products on schedule by developing innovative styling concepts.

Boosted customer engagement by 40% through the implementation of creative marketing strategies.

Reduced material costs by 15% by sourcing more efficient vendor options.

Achieved a 95% customer satisfaction rating by ensuring adherence to product quality standards.

Increased sales by 25% through the creation of visually appealing displays.

SEASONAL STYLIST Zimmermann San Francisco, CA Sept 2021 – Dec 2021

Delivered a 15% cost reduction on a core systems replacement project by optimizing processes and negotiating with vendors.

Achieved sales targets, reduced stock discrepancies, and ensured smooth daily operations while managing inventory and sales in the absence of a store manager.

ASSOCIATE ACCOUNT EXECUTIVE Raydiant San Francisco, CA June 2021 – Sept 2021

Increased revenue by 15% through proactive management of client accounts and driving new business development, resulting in growth within a portfolio of 200+ strategic accounts nationwide, with sales ranging from $3k to $25k per year.

Enhanced client satisfaction and retention by developing and maintaining strong relationships with key accounts, ensuring personalized support and exceptional service.

EXECUTIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE Bay Area Window Pros Burlingame, CA June 2017 – June 2019

Reduced merchant and Square's onboarding time by 52% by identifying common difficulties and recommending product changes.

Decreased costs by 35% and cycle times by 85% by streamlining operations and optimizing workflows through data-driven insights.

Increased productivity by 15% by streamlining office processes and optimizing team workflows.

Generated over $200,000 in new revenue by coordinating successful sales and marketing campaigns.

Improved efficiency by 20% by creating and maintaining a comprehensive filing system.

Informed 20+ consumers hourly of projected delivery dates, service contracts, warranties, and product-related information.

Achieved a 95% customer satisfaction rate by handling 80 customer support calls daily and resolving concerns efficiently.

OTHER WORK EXPERIENCE

Educational Voiceover Content Creator (Freelance) iPrep – Remote Mar 2023 – June 2023

Co-Founder & Creative Director Thriftinn – San Francisco, CA Aug 2020 – Dec 2022

Content Analyst Google Search Ads Project – San Francisco, CA Nov 2021 – Feb 2022

Sales Associate 24 Seven Talent – San Francisco, CA Dec 2021 – Feb 2022

Sales Development Representative Telnyx – San Francisco, CA May 2021 – July 2021

Customer Success Consultant SkylerAI – Tel Aviv, Israel Aug 2020 – Dec 2020

Membership Sales Advisor Equinox – San Francisco, CA Feb 2020 – June 2020

Product Marketing Intern Friendly Technologies – Tel Aviv, Israel June 2018 – Aug 2018

VOLUNTEER WORK

Volunteer Effective Altruism Fellowship – Remote Mar 2023 – July 2023

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Arts in Government, Diplomacy, and Conflict Studies Reichman University – Herzliya, Israel Oct 2023

Bachelor of Science in Business Administration, International Business San Francisco State University – San Francisco, CA 2016 – 2020

120-Hour TEFL Certification International Open Academy Jan 2023

Resident Insurance Producer CA Department of Insurance 2022 – 2024

Accident, Health, and Life Agent License (License ID 4197347) California Department of Insurance 2022

TECHNICAL SKILLS

Airtable, Salesforce, Google Ads, QuickBooks, IVRs, Adobe, CRM Tools, Trello, Asana, Agile/Scrum, Tableau, Apple Products, Google Suite (Docs, Slides, Drive, Spreadsheet), Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)

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