Customer Service High School
Resume:
Christian Hamlin
Manager
Contact
Macomb, MI 48042
**********@*****.***
Objective
As a manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
White Lake High School
White Lake, MI
High School Diploma
Key Skills
Project Management
Budget Planning
Communication
Problem-solving
Accountability
Team Player
Organization
Critical Thinking
Experience
SEPTEMBER 2023 – MAY 2024
Customer Service Supervisor Ollie’s
Managed and developed team, including training,
coaching, and evaluations.
Solved high-level issues and complaints.
Experience in tracking employee performance and key metrics
Experience in customer-facing roles, i.e. customer care and sales representative
Developed and implemented customer service policies and procedures.
SEPTEMBER 2022 – AUGUST 2023
Store Manager Close Quarters Tactical
Lead and Managed staff.
Monitored inventory, ordered new inventory, and
analyzed employee and customer behaviors.
Identified, analyzed, and resolved issues arising from everyday situations effectively and quickly.
Adapted, to everyday changing requirements,
strategies, and circumstances.
Managed numerous tasks and prioritized.
SEPTEMBER 2022 – AUGUST 2023
Laborer Little Building Inc.
Fabrication of steel structures
Reading and following ASME approved specifications.
Completed tasks in a prompt fashion.
JANUARY 2020 – SEPTEMBER 2022
Business Owner H&S Power Washing
Operation of high-pressure equipment
Set-up equipment, maintained equipment, and
transported to job locations.
Following all safety regulations for safe and proper operation of equipment
JUNE 2018 – JUNE 2020
Mid-night Manager Murphy USA / Speedway
Direct Management between 5 and 10 employees
Managing inventory
Handling customer service issues
Hired and trained employees
Managed store operations to ensure profitability and efficiency.
JUNE 2014 – JUNE 2018
Over the road Truck Driver Over-the-Road Truck Driver
Transporting freight from one location to another in a safe and timely fashion
Followed all State and Federal Regulations ensuring all operations comply with statutes.
Maintained accurate and detailed records of all
deliveries, fuel, and trucking logs.
JUNE 2004 – JUNE 2014
Assistant Store Manager Walgreens
Built and maintained relationships between vendors, customers, and partners.
Monitored inventory, ordered new inventory, analyzed customer behavior.
Managed store operations to ensure efficiency and profitability.
Provided guidance and leadership to the store staff, set an example for employees and customers alike.
Assisted store manager in all aspects of the store management process.
JUNE 2002 – JUNE 204
Account Manager Corporate Security Solutions
Hiring Employees
Training new hires for employment
Payroll for employees under direct supervision
Scheduling for Employees under direct supervision
Liaison between Company and their Customers
References
Stephen B. Hamlin – Director / Business Development Manager,North America, Sector Coupling, Danfoss
Marquan – 810-***-****
Hannah Fagan – 586-***-****
Vince Pecoraro – 586-***-****
Contact this candidate