Customer Service Security Officer
Resume:
TORVORES L. BENJAMIN
CUSTOMER SERVICE SPECIALIST
CONTACT
PROFESSIONAL SUMMARY
********************@*****.***
Houston, TX 77048
Highly motivated and detail-oriented professional with 3 1/2 years of experience in security operations, specializing in conflict resolution, effective communication, and problem-solving. Proven ability to handle high-pressure situations, maintain a calm demeanor, and provide exceptional service. Seeking to leverage strong interpersonal and organizational skills to transition into a customer service role, delivering outstanding support and positive experiences to clients.
SKILLS
EXPERIENCE
Conflict Resolution & De-escalation
Strong Verbal & Written Communication
Problem-Solving & Critical Thinking
Customer Relationship Management
Time Management & Multitasking
Active Listening & Empathy
Team Collaboration
Attention to Detail
Crisis Management
Adaptability & Quick Decision-Making
Security Officer
Allied Consulting and Security Services – Houston, Tx 09/01/2022 – Present
Provided exceptional customer service by assisting visitors, employees, and clients with inquiries, directions, and problem resolution in a professional manner.
Responded quickly to incidents, using conflict resolution techniques to de-escalate tense situations while maintaining a calm and courteous demeanor.
Communicated effectively with diverse individuals, ensuring clear understanding and positive interactions.
Managed high-stress situations with professionalism, making quick decisions to ensure the safety and satisfaction of all parties involved.
Documented incidents thoroughly and accurately, demonstrating attention to detail and strong written communication skills.
Collaborated with cross-functional teams, including law enforcement and emergency services, to coordinate responses efficiently.
Security Officer
Securitas –Houston, Tx 09/01/2021 –09/01/2022
Served as the first point of contact for guests and employees, creating a welcoming environment while enforcing safety protocols.
Addressed concerns and complaints with empathy and professionalism, ensuring customer satisfaction even in challenging situations.
Monitored security systems and conducted routine checks, demonstrating strong attention to detail and the ability to multitask effectively.
Trained new security staff on communication best practices and customer interaction techniques.
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