Administrative Assistant Customer Service

Mariam Mirzada

***** ******* **** ****

Richmond Texas 77406

Mobile : 713-***-****

E-mail : *******.******@*****.***

PROFILE

Highly motivated, disciplined, and dependable professional with administrative and bookkeeping experience in demanding work environment. Commercially aware of commitment to excellence in entering data, organizing records, and paying specific attention to details. KEY SKILLS

• Attention to detail in bookkeeping

• Organizing records

• Customer service relations including client satisfaction

• Problem solving

• Management, operations, and leadership

• Excellent verbal and written communications

• Proficiency in MS applications - Word, Excel, PowerPoint PROFESSIONAL EXPERIENCE

Administrative Assistant (2022 Till 10/14/2023)

Pioneer Mutual Federal Credit Union. Sugar Land, Texas

● Provides administrative support

● Answering calls and emails

● Schedule meetings

● Filling, scanning, typing, copying and bindings.

● Prepare meeting room for board meetings and staff meetings

● Prepare meetings agenda and minutes

● Maintain office supplies inventory and placing orders

● Fixing appointments

Admin Clerk (2015 to 2017)

Atlas Diamond, inc. Houston,Texas

● Prepared invoices

● Provided support in payroll and other financial record keeping

● Entered merchandise data

● Created location and price labels

● Prepared retiling and credit memos

● Maintained company’ website

● Managed customers and vendors through emails and phone communications

● Addressed and handled customer complaints

Receptionist / Administrative Assistant (2007)

Standard Chartered Bank, Karachi, Pakistan

● Maintained records of staff attendance, payroll, personnel, and financial records

● Entered client data

● Arranged appointments for clients with relevant departments

● Responded to official phone calls and directed customer inquiries

● Provided administrative support in organizing meetings for staff and clients

● Supported bank staff in organizing, maintaining, and storing clients’ records Mariam Mirzada Page 1

PROFESSIONAL QUALIFICATIONS & EDUCATION

Certified Medical Administrative Assistant

Certified QuickBooks online

Other certifications: QuickBooks, Bookkeeping 101, Bookkeeping 102, Payroll Bachelor of Business administration (BBA) (2014)

Rana Institute of Higher Education, Kabul, Afghanistan High School 12th grade (November 2010)

Zarghuna High School, Kabul, Afghanistan

COMPUTER SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint

Photoshop and web designing

LANGUAGE PROFICIENCY

English

Farsi

Urdu/Hindi

REFERENCES

Can be made available on request

Mariam Mirzada Page 2

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