General Manager Customer Service
Resume:
AGATHE MARCELLUS YOCUM, LCAM
*** ******* ******* **** **** Beach, FL 33411
Phone: 561-***-**** Email: **********@*****.***
Objective:
As a Community Management professional and Customer Service Leader I am seeking a CAMS position where my attributes are utilized to betterment of the communities I manage.
Education:
2024 - 2025: Premium Graduate
Premium Solutions Group
Business and Leadership School
Certified Community Management
2000 - 2002: Graduate
NORTHWOOD UNIVERSITY
Bachelor of Arts in Business Management
1998-1999: Graduate
KISER UNIVERSITY
Associate of Science in Business Management Administrative
Business Certifications:
Leadership Excellence Certification
Certified Community Management
General Manager - Core Management
Advanced Management Operations Course
Intermediate Management Development
Assistant Manager Program
Basic Management Development
Basic Management
Leadership Awards:
2025: Director of Leadership
2016: Top General Manager in South Florida
2016: Top CEE in South Florida
2021: Certificate of Excellence
Work Experience:
Premium Solutions Group
Leadership Trainer
May 2024 - Present
July 2000 to May 2024: (24 years)
Corporate Training Manager
Wendy’s International, West Palm Beach, FL
Oversaw daily operations of a $2.5 million annual business and a staff of 30 members, including four salaried managers and six shift managers.
Responsible for training district, shift, and general managers and determining their promotion potential.
Responsible for increasing sales and profitability while decreasing expenses.
Increased gross margin by 25% and net contribution by 105% with a 3% sales increase.
Developed a system to support the branch's growth from $1.5 million to $2 million annual volume.
Management Duties:
• Ensured compliance with all federal, state, and local employment laws.
• Managed sales goals versus budget, and profit versus budget.
• Managed controllable expenses and ensured cash control procedures were followed.
• Oversaw day-to-day operations and contracts, including hiring, terminating, and training managers, and handling employee relations.
• Ensured proper staffing levels and executed Human Resources procedures.
•Responsible for all training, coaching, and problem-solving for leadership.
• Resolved performance issues with managers and crew.
• Interacted with customers and successfully provided conflict resolutions.
• Managed employee files and conducted managers' meetings for communication.
• Monitored quality control issues and ensured safety procedures were followed.
Reference:
Cherlene Adewunmi, CMCA, AMS
CEO and Principal Broker
Premium Solutions Group
www.premiumrealestategrp.online
AGATHE MARCELLUS YOCUM, LCAM
463 Foresta Terrace West Palm Beach, FL 33411
Phone: 561-***-**** Email: **********@*****.***
Objective:
As a Community Management professional and Customer Service Leader I am seeking a CAMS position where my attributes are utilized to betterment of the communities I manage.
Education:
2024 - 2025: Premium Graduate
Premium Solutions Group
Business and Leadership School
Certified Community Management
2000 - 2002: Graduate
NORTHWOOD UNIVERSITY
Bachelor of Arts in Business Management
1998-1999: Graduate
KISER UNIVERSITY
Associate of Science in Business Management Administrative
Business Certifications:
Leadership Excellence Certification
Certified Community Management
General Manager - Core Management
Advanced Management Operations Course
Intermediate Management Development
Assistant Manager Program
Basic Management Development
Basic Management
Leadership Awards:
2025: Director of Leadership
2016: Top General Manager in South Florida
2016: Top CEE in South Florida
2021: Certificate of Excellence
Work Experience:
Premium Solutions Group
Leadership Trainer
May 2024 - Present
July 2000 to May 2024: (24 years)
Corporate Training Manager
Wendy’s International, West Palm Beach, FL
Oversaw daily operations of a $2.5 million annual business and a staff of 30 members, including four salaried managers and six shift managers.
Responsible for training district, shift, and general managers and determining their promotion potential.
Responsible for increasing sales and profitability while decreasing expenses.
Increased gross margin by 25% and net contribution by 105% with a 3% sales increase.
Developed a system to support the branch's growth from $1.5 million to $2 million annual volume.
Management Duties:
• Ensured compliance with all federal, state, and local employment laws.
• Managed sales goals versus budget, and profit versus budget.
• Managed controllable expenses and ensured cash control procedures were followed.
• Oversaw day-to-day operations and contracts, including hiring, terminating, and training managers, and handling employee relations.
• Ensured proper staffing levels and executed Human Resources procedures.
•Responsible for all training, coaching, and problem-solving for leadership.
• Resolved performance issues with managers and crew.
• Interacted with customers and successfully provided conflict resolutions.
• Managed employee files and conducted managers' meetings for communication.
• Monitored quality control issues and ensured safety procedures were followed.
Reference:
Cherlene Adewunmi, CMCA, AMS
CEO and Principal Broker
Premium Solutions Group
www.premiumrealestategrp.online
O: 813-***-****
Contact this candidate