Patient Care Customer Service
Resume:
FRANCES REARDON
************@*****.***
Prospect Park, PA
To contribute my expertise and knowledge of medical terminology, patient care and customer service skills in the medical field. Aspiring to join an esteemed healthcare facility where I can utilize my experience in providing high- quality patient care services.
Education:
Penn Wood High School June 1999
• GED
Fair Acres
• CNA Certificate Program August 2020
Certifications:
• CNA Certified
• CPR Certified
• Trained in Phlebotomy, vital signs measurement and dialysis treatment. Key Skills:
• Committed to health and safety standards.
• Case management experience
• Working knowledge of relevant equipment
(catheters, needles, etc)
• Knowledge of patient assistant & care
procedures &state regulations
• Client documentation
• Health promotion & maintenance
• Health care administration
• Nursing skills
• Verbal communication
• Patient service
• Listening
• Dependability
Experience:
Taylor Hospital - Ridley Park, PA January 2023 – September 2023 CNA/PCT
• Keeping patients’ rooms tidy and sanitized.
• Assisting patients with everyday needs such as(personal hygiene, using the restroom, grooming etc.)
• Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition,
• Take fluid samples or other specimens for testing.
• Assist nursing staff in administering basic treatments.
• Perform basic nursing procedures (e.g., changing bandages).
• Ensure rooms have adequate patient care supplies.
• Assist patients with issues or needs.
• Provide appropriate emotional support.
• Work on the Telemetry floor.
Samaritans at Last LLC- Media, PA May 2022 – January 2024 Home Health Aide
• Responsible for getting my patients dressed, groomed, and fed up.
• Maintained clean and well-organized environment for client happiness and safety.
• Organized and administered medications on schedules to alleviate symptoms and improved.
• Monitored client behaviors and emotional states, reporting concems to case manager and
• documenting information in files.
• Aided mobility and independence for disabled individuals and continually monitored safety.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Recognized emergency situations and implemented appropriate procedures.
• Accompanied client to doctor’s offices and on other trips outside home, providing transportation, assistance, and companionship.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve caring habits.
• Assisted terminally ill patient with bathing, grooming, and dressing.
• Contributed to patient's independence by teaching skills needed for daily living.
• Assisted patients with personal care to alleviate burden on family members. Springfield Crossing Rehabilitation —Media, PA July 2020 – October 2022 CNA
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, feeding and ambulation Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures,
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Used mobility devices to transport patients.
• Documented activities and recorded information in EMR system.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professional.
• Answered signal lights, bells or intercom systems to determine resident needs. Helped
• residents walk with or without self-help devices.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Assisted residents in preparing for activities and social program.
• Supported non-ambulatory residents in range of motion exercise.
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