Customer Service Specialist Iii
Resume:
SANDRA NAJERA
Phone:469-***-****
E-MAIL: **********@*****.***
EXPERIENCE:
American Airlines
Flight Standards Specialist III Dallas, TX
April 2023-Present
● Use of SABRE, RES, and DECS system, Excel, and WinPTTRS.
● Scheduling and planning of Initial Operating Experience for all new hires, transitioning, and upgrading pilots on the ATR,and EMJ fleet.
● Scheduling, planning, and notification of recurrent flight, and ground training.
● Scheduling and maintaining First Officer Qualifications, CAT II, and AQP program for all pilots on the EMJ fleet with strict deadlines.
● Extensive telephone, email, and face to face communication with crewmembers, instructors, dispatch, crew services, and other managers and peers regarding training schedules, changes, new training and all other pertinent information.
● Cover open instructor events on a daily basis based on vacation sick calls,
● Use of SABRE, RES, and DECS system.
● Plan the most efficient coverage of flights with minimal delays.
● Intake and document sick calls, personal absences, late, no shows, and general schedule information inquiries for Crew Members.
● Set up transportation, and for all crewmembers
● Qrations, and peers to ensure FAR and contractual guidelines as well as performance goals are met.
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Southwest Airlines
Pilot Training Scheduler I-III Dallas, TX
December 2013-March 2023
● Set up of Line Checks, Monthly Schedules, OE flying. Requal training. and Class setup for new hires. upgrades, check airmen, and instructors.
● Maintain knowledge of all internal and regulatory requirements for training and customer service
● Participate in various projects and testing to implement new/ improve existing processes and new applications
● Provide support to Crews, Schedulers, Supervisors, and Senior Leaders and FAA
● Maintain Training records and legalities of approximately 8000 Pilots and 80 Instructors in accordance with regulatory and contractual requirements.
● Audit Pilots and Instructors payroll, records,credentials and legalities
● Provide Customer Service face-to-face, as well as via email and telephone while adhering to strict timeline and the Training and development of new hire Training Schedulers
American Eagle/Envoy Airlines
October 2010 – December 2013Training Schedules Planner GSW
● Use of SABRE, RES, and DECS system, Excel, and WinPTTRS.
● Scheduling and planning of Initial Operating Experience for all new hires, transitioning, and upgrading pilots on the ATR,and EMJ fleet.
● Scheduling, planning, and notification of recurrent flight, and ground training.
● Scheduling and maintaining First Officer Qualifications, CAT II, and AQP program for all pilots on the EMJ fleet with strict deadlines.
● Extensive telephone, email, and face to face communication with crewmembers, instructors, dispatch, crew services, and other managers and peers regarding training schedules, changes, new training and all other pertinent information.
● Cover open instructor events on a daily basis based on vacation sick calls, personal days, and awarded daily time off.
● Set up transportation, and hotel reservations.
American Eagle Airlines
March 2008 – October 2010
Crew Scheduler
● Use of SABRE, RES, and DECS system.
● Plan the most efficient coverage of flights with minimal delays.
● Intake and document sick calls, personal absences, late, no shows, and general schedule information inquiries for Crew Members.
● Set up transportation, and hotel reservations, fax and appropriately log vouchers.
● Next day assignments for all crewmembers
● Maintain consistent and effective communication with maintenance, dispatch, operations, and peers to ensure FAR and contractual guidelines as well as performance goals are met.
EDUCATION
Brookhaven Community College
Studied Journalism with a field of study in Mass Communications & Public Relations
Thomas Jefferson High School
Diploma, 1999
SKILLS
MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Epic, IDX, QuickBooks, Telephony Systems (Dialer), SABRE, ATOM, Microsoft Office 360, SalesForce, Sabre, FOS, Cisco, Salesforce
References provided upon request
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