General Manager Country Club

John L. Warnack, CCM, ECM, CFBE

****Putney Way • Baltimore • MD 21212 • E-MAIL ************@*****.*** • CELL 443-***-****

PROFILE

Results-driven hospitality executive with a tireless work ethic and 25+ years of experience in high-end hospitality and private club management.

Specialization: Reviving underperforming operations.

Relentless dedication to improving the bottom line and reducing debt, while elevating customer/member experience.

HISTORY

The Maryland Club, Baltimore, MD 2023 - 2024

General Manager

The Maryland Club is the premier city club in Baltimore, featuring nearly 1,200 members, many of whom are top business leaders. Known for its squash program and fitness facilities, the club was founded in 1857.

Managed daily club operations, including 34 full-time employees with a total budget of $6 million, achieving a positive $142,000 year-over-year variance in the first four months.

Elevated food and beverage program and created a consistently stronger service culture, resulting in increased member satisfaction.

Oversaw club renovations, delivering projects on time and under budget.

Hillendale Country Club, Phoenix, MD 2021 - 2023

General Manager

HCC is a full-service country club in northern Baltimore County, featuring an 18-hole PGA golf course, busy tennis operation, and bustling three-pool complex on 187 acres.

Managed daily club operations, including 32 full-time employees, 24 seasonal employees and multiple facilities, with a total budget of $4.2 million.

Retained and grew membership, achieving a 12% increase.

Built corporate and social event business, resulting in a 24% increase in golf outings and banquets.

Launched HCC app to increase food and beverage sales as well as golf usage.

Managed a $5.5 million renovation that transformed tired spaces into a reconfigured lobby, three new dining rooms, a re-imagined bar area, a children’s playroom and a state-of-the art golf simulator lounge.

The City Club of Washington, Washington, D.C. 2019 - 2021

COO/General Manager

Part of the ClubCorp network, CWW boasts a membership list that includes elected officials to CEOs.

Repositioned the club to elevate the member experience, while maintaining Covid-19 protocols.

Developed alternative revenue streams during two extended, district-mandated closures.

Retained members through comprehensive outreach efforts and food and beverage-credit program.

The Army & Navy Club, Washington, D.C. 2016 - 2019

COO/General Manager

ANC is a private, Five Star Platinum Club on Washington, D.C.’s Farragut Square. About 75 percent of the 5,700 members are current or retired military, including five-star generals.

Managed daily club operations, including 85 full-time employees and 18 seasonal employees with a total annual budget of $12.2 million.

Increased revenue by $1 million from 2016-2019 through growth in membership, individual dining and banquet/event business.

Reduced operating expenses by 9%.

Oversaw extensive renovations, delivering projects on time and on/under budget.

Improved ANC’s Platinum Club ranking, while receiving individual Excellence in Club Management (Mel Rex) national award (2019).

Norbeck Country Club, Rockville, MD 2014 - 2016

General Manager

Norbeck Country Club is a highly regarded private family, 535-member club on 197 acres with an exceptional PGA golf course, busy tennis operation and a large outdoor pool complex.

Managed daily club operations, including 58 full-time employees, 23 seasonal employees and multiple facilities with a total annual budget of $4 million.

Renegotiated vendor contracts to realize significant savings.

Revamped membership marketing and sales to adapt to changing national demographic trends, yielding new members.

Built non-member, corporate and social event business, resulting in a 38% increase.

Initiated a real estate deal to create a new revenue stream to reduce debt and fund much-needed capital projects.

The Cordish Companies, Baltimore, MD 2013 - 2014

Consultant, Maryland Live! Casino

Owned by the Cordish Cos., Maryland Live! is considered the top gaming operation in the state.

Created and executed service standards for the casino’s high-level restaurant, The Prime Rib.

Worked with other executives to develop service standards for the entire casino. Implemented those standards, training employees to elevate the operation’s reputation and boost profit.

The Center Club, Baltimore, MD

General Manager & Chief Operating Officer 2009 - 2013

General Manager 2005 - 2009

Assistant General Manager 2004 - 2005

A private club in the heart of downtown Baltimore, The Center Club is not only the premier hub for nonprofit,

political and commercial business, but also an esteemed social venue with 2,000 members.

Responsible for all aspects of club management including budget, staff, facilities, marketing and membership.

Managed a team of nearly 50 full-time, year-round staff and additional seasonal employees.

Created a new revenue stream of over $1 million during tenure by growing membership and dramatically increasing banquet business, all while finding cost savings.

Facilitated and oversaw two capital improvement projects, both on time and under budget.

Baltimore Country Club, Baltimore, MD 2003 - 2004

Assistant General Manager

The Baltimore Country Club is a private family 2,800-member club with two clubhouse facilities, including an in-town club and separate country club with two PGA golf courses.

Oversaw all aspects of the day-to-day operations at both clubhouses. Directly responsible for the Five Farms Clubhouse annual operating budget of $10.8 million, including forecasting, revenue enhancement, long-range fiscal planning and capital projects.

Member usage and total revenue increased 18% during tenure.

Wexford Plantation, Hilton Head, SC 2001 - 2003

Clubhouse Manager

Food and Beverage Director

A 467-member private, residential family community featuring an exclusive club with golf, tennis, private yacht basin and harbor center.

Reduced operating expenses by 17% within 12 months, and increased member usage by 22%.

Increased food and beverage gross revenue by 60% in 18 months.

Sea Pines Company, Hilton Head Island, SC 1998 - 2001

General Manager, Harbour Town Golf Links Clubhouse

Manager, The Plantation Club

A $120 million premier Southern family destination resort and home to a top-rated PGA golf course.

Managed Heritage Grill, three golf courses, and food and beverage operations that generated $11.9 million per year.

Renovated Harbour Town Bakery & Cafe, increasing revenues by 60%.

Opened the new Harbour Town Conference Center.

Cordillera Club Properties, Edwards, CO 1994 - 1998

Assistant Vice President & General Manager, The Club at Cordillera

General Manager, The Valley Club

Clubhouse Manager, The Mountain Clubhouse / Timber Hearth Grill / The Trailhead

A premier, developer-owned, 700+ member family golf community west of Vail, Colorado.

Led major sales effort resulting an increase in membership from 363 to 780.

Maintained five-star food and beverage service and unique member specialty experiences.

Managed pre-opening construction of the Valley course/clubhouse with 5% positive budget variance.

Opened Chaparral Restaurants to rave reviews and critical acclaim.

Vail Resorts, Inc., Vail, CO 1991 - 1994

General Manager, Mid-Vail Complex

A public high-end resort operation that includes key ski areas and major hospitality venues.

Responsible for five restaurants, 200 employees and an annual budget of $4.7 million.

Various positions of increasing responsibility: 1982 - 1991

Beverage Director for pre-opening and operations, Ritz-Carlton Hotel, Naples, FL, which generated $32 million gross operating revenue during first year of operation.

Winner, Wine Spectator’s Award of Excellence, fine dining restaurant for “The Grill” steakhouse.

Food/Beverage Director, the Registry Resort, now called the Naples Grande.

Food/ Beverage Manager, Four Seasons Hotel, Washington, D.C.

EDUCATION

Pennsylvania State University, BA in Communications

Club Managers Association of America, Certified Club Manager (CCM)

Sommelier Society of America, Washington, D.C. Chapter

Michigan State University, Certified Food and Beverage Executive (CFBE)

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