Customer Service A Team
Resume:
Margaretta Patterson
******************@*****.***
Ocala, Florida
I am an observant, friendly, and motivated individual with a strong skill set in communication. I excel in resolving altercations and am comfortable speaking in front of groups. I maintain composure in challenging situations and adapt well to change. In my free time, I enjoy writing short stories, exercising, and engaging in community activities. I also appreciate dining out and attending festivals, celebrating various holidays with decorations.
EXPERIENCE
Continental Airlines
June 1984 - January 2004
Airline employee
●Handle first class international clients with check in, baggage, gate and lounge service. Handled problems and situation along with the team. Generated tickets with different global taxes
Hampton Inn (BPR company)
April 2013 - October 2024
Host
●Greet and welcome guests upon arrival in a friendly and professional manner
●Assist with check-in and check-out procedures, including processing payments and providing information about the hotel amenities
●Answer guest inquiries and provide recommendations for local attractions, restaurants, and transportation options
●Ensure the lobby and common areas are clean, organized, and well-maintained at all times
●Handle guest requests and complaints efficiently and escalate issues to management when necessary
EDUCATION
Monroe College - Associate degree, Criminal Justice
2005
CERTIFICATES
Blackstone Academy
Paralegal certificate
January undefined
SKILLS
LANGUAGES
●Communication
●Conflict Resolution
●Public Speaking
●Emotional Intelligence
●Adaptability
English - undefined
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