Revenue Management Service Representative

Wanda Houston

***** ******* ***** ******. ******. Texas. Phone: 832-***-****. Email: **************@*****.***

PROFILE

Highly personable resolution manager and revenue management professional with extensive experience in providing support to representatives in resolving customers’ issues. Proven leader and effective team player with the ability to work well with peers and management to surpass company goals. Extensive labor.

PROFESSIONAL ACCOMPLISHMENTS

.Received Winner’s Circle collections recognition award

. Received Fortune 500 Sales recognition award

.Rated within top quartile on performance evaluation in collections and consumer sales

PROFESSIONAL EXPERIENCE

AT&T Revenue Management Houston, Tx

Resolution Manager (2014-Present)

Handle escalations; resolve customer’s disputes and provide support for the

representatives. Handle payment claims, reverse payments, provide release of

funds documentations and handles refund investigations.

Training Assistant (2013-Present)

Assisted trainer in training new hires on job functions, policies and procedures. Ensure

Positive learning environment and administered knowledge check.

Sales Service Representative (2001-2013)

Increased revenue, generated new business, maintained & preserved consumer

accounts, resolved customers claims. Assist management in various training for peers.

Education

Associates of Arts Degree in Fine Arts, 2001 - Lone Star College, Houston Tx.

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