Customer Service Store Manager

Shadi Ghahramani Cell: 647-***-**** Email: *****.**************@*****.***

Objective:

Dedicated oriented with 7 years experience working in stock and accounting my experience will make me qualify for working in your company. Eager to utilize strong communication and interpersonal skills to provide excellent service and contribute to the success of the store. Skills:

Exceptional customer service skills developed through 7 years experience in different community.

Strong communication skills, both verbal and written in Farsi, Kurdish and intermediate English

Ability to work efficiently in a fast-paced environment

Familiarity with cash handling and POS systems

Excellent teamwork and collaboration abilities

Proficient in computer skills such as Microsoft, (Excel, Word, PowerPoints).

Detail-oriented and organize

Experience:

Khash Cement Iran- Tehran – 2020-2023

Management Assistant

Assisted clients by providing stock market information.

Informed clients about interest rates, inflation, unemployment rates, and GDP growth.

Contacted stakeholders for market updates.

Collaborated with team members to achieve sales goals. Roja cosmetic

Store Manager Iran-Tehran – 2015-2020

Responsible for overseeing all aspects of the store's operations, including sales, customer service, staffing, inventory management, and financial performance.

Ensuring customer satisfaction by creating a welcoming and positive shopping environment.

Responsible for meeting sales targets and maximizing profitability by implementing sales strategies, monitoring inventory levels, controlling expenses, and optimizing pricing strategies.

Responsible for monitoring and analyzing financial reports, such as sales reports, profit and loss statements, budget forecasts, and payroll.

Education:

Batchelor of Business Management 2003

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