Service Representative Customer
Resume:
Taylor Sauter
Lehi, UT
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Homemaker
Lehi, UT
July 2017 to Present
Have been a stay at home mom since I had my first child, currently now have 4 amazing kids and now ready to start work again to help provide for them. Case Manager
Myler Disability-American Fork, UT
October 2016 to July 2017
I take incoming calls on a shift bases. I answer questions for our customers about where their case is at and how it is going. We help clients get on disability. Then the other half of the day I will make outbound calls to client if we need anything from them for their case or if social security needs anything from them to continue on with their claim. We will also let them know if a decision has been made on their claim and how we are going to proceed with the claim next. I also will speak with social security directly about claims as well.
Customer Service Representative
1-800 CONTACTS-Draper, UT
July 2016 to October 2016
I answer calls and place orders for customers for their contacts. I had to learn how to read a rx and learn the HIPAA Laws.
Customer Service Representative
Solutionreach-Lehi, UT
May 2015 to June 2016
Responsibilities
I have had multiple responsibilities working at this company. 1st: I was success coach so I taught offices on how to use our software by remoting into their computer and talking to them over the phone with them until the understood certain parts of the platform Now I am on the Healthgrades team so now I contact offices and gather some procedures and conditions that the doctor does to set up their Healthgrades profile. Accomplishments
I have learned to multitask. Keep everything on a spread sheet, be very organized, keep track of everything i need to do on paper and on a spread sheet just in case. How to handle unhappy customers. Thinking of ways to problem solve right on the spot. Skills Used
Typing, I used sales force to keep track of offices that I was using and used that to make appointments with my offices to train or get their profile set up. Had work with healthgrades directly with profiles where we are third party sellers for them to get problems taken of that I didn't have access to on my end for an office.
Housekeeper
Springhill suits by Marriott-Lehi, UT
October 2014 to April 2015
Responsibilities
I clean rooms stay overs and check outs. Make beds, restock towels and bath stuff, vacuum, wiping down all surfaces of the room.
Accomplishments
Responsibility, patience, and making sure that the guests are happy! Sales Associate
Gordmans-American Fork, UT
July 2014 to October 2014
Responsibilities
Take merchandise back to where it goes when a guest does not want it make sure each department looks nice and neat so our guest are able to find things. Help our guests find what they are looking for. Cashier so I handle money. I also work in the back on some days and unload new merchandise for the store. Accomplishments
Being able to help people find what they need. And also having to learn and memorize where everything is so It doesn't take forever to show a customer where it's located. Skills Used
A very quick environment and you have to do things right and very fast. And a lot of multitasking. Receptionist
Ken Garff Ford-American Fork, UT
October 2013 to May 2014
Responsibilities
I must answer all phone calls and transfer the customer to whatever department they need. I am to scan service invoice papers and checks into the computer batch them and put in alphabetical order. Accomplishments
I always stayed very calm and made sure that if I didn't know the question the customer asked me I would figure it out so they were being transferred all over the place Skills Used
Patience, multitasking, and being very organized
Sales associate and cashier
Banana Republic-Lehi, UT
November 2012 to April 2013
Responsibilities
Cashier mainly. I had to get people to sign up for a the banana republic credit card. I was a top associate to get cards. i would get 3-5 cards every time i worked. we also would give adivce for accessories or a blouse or something that would look way cute with the skirt or outfit they were getting to try to get them to buy more items in the store.
Accomplishments
i learned im a very good sales person.
Skills Used
working in a very busy setting
Bagger
Fresh Market-American
May 2012 to November 2012
Responsibilities
Had to bag groceries. Help the customer to their car if they needed it. clean. take things back where they needed to go. get carts and bring them back in from parking lot. Accomplishments
i learned to be patient and work hard. the customer is your main priority. they always come first and their happiness
Skills Used
the ability to work hard and working in a very busy setting Education
High School
Lehi High School - Lehi, UT
2010 to 2013
Skills
• I can type up to 60 words a minute. I have a certificate from a state test that I took in my computer tech class when I was in high school from passing the test with an 80% Or above, which included having to know word, powerpoint, and excel.
Additional Information
I am currently attending U.S Career institute online for medical coding and billing!
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