Customer Service Call Center
Resume:
Leslie Kranz
(Local to Kearns, UT and immediately available)
Years of relevant experience
Number of Calls
Typing Speed
Interview Availability
** ***** ***** notice
Comfortable to turn on Camera while Interview
Yes
Vacation Plans
No
Summary:
Leslie has great experience working as Customer Service Specialist in call center environment.
She is proactively identified opportunities for process improvement, leading to streamlined workflows and increased efficiency within the call center.
She has also handled a high volume of incoming calls in a professional and courteous manner, maintaining a focus on customer satisfaction.
Proficiently collaborated with cross-functional teams to escalate complex issues and ensure timely resolution, resulting in improved customer retention rates.
Also proficient with MS Office, Excel etc.
Education:
University of Alaska Fairbanks Fairbanks, AK May 2016
Associate's Degree
Kearns High School Kearns, UT Jun 1991
High School or equivalent
BD Medical Jul 2023 – Apr 2024
Customer Service Specialist
Operates multiple processes on or around high speed automated or semi-automated manufacturing equipment.
Participates in equipment changeovers or set-ups.
Monitors assigned processes to ensure high quality production
Drives to meet or exceed all expected line/zone performance through supporting an open line of communication to ensure all problems/changes are communicated and resolved in a timely manner.
Removes defective products from the automated or semi-automated processes.
Maintains accurate records and documents as required.
Continuously improves through the Kaizen Action Sheet (KAS) program
Produces high quality products manufactured per task documents
Complies with all local, state, federal, and BD safety & quality regulations, policies, procedures including RCRA Hazardous Waste regulations, and practices through consistent application of sound quality assurance principles.
Safety- Thinks Safe, Acts Safe! Report any accident or potential accident immediately.
Quality- Determines the cause of quality problems and takes appropriate action per our quality procedures.
Continuous Improvement/Delivery- Actively participates in Continuous Improvement teams and activities, including lean manufacturing, 5S, blitzes, Shift Start-up, updating PVD boards, etc. Meets or exceeds department KAS completion goals
5S- Maintains equipment and an organized clean area by performing tasks such as sweeping, mopping, and wiping down equipment.
This position is in a clean room or laboratory manufacturing environment and the physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
The incumbent may be frequently required to stand and/or occasionally sit for extended periods of time. Bending, stooping and reaching are also frequently required.
While performing this job, the employee is regularly exposed to episodes of walking, kneeling, balancing, crouching, pushing/pulling, repetitive grasping, hearing, twisting, lifting, frequent use of hand to finger, handle, feel, pick or type which can include repetitive motion of the wrists, hands or fingers. The incumbent may occasionally be required to climb. The incumbent may occasionally be required to lift to 20 lbs., frequently lift up to 10 lbs., occasionally pulling/pushing up to 30 lbs., frequently pushing/pulling up to 10 lbs., frequently carry up to 5 lbs.
The position will almost always have exposure to work near moving mechanical equipment, and potential temperature fluctuations. Occasionally the position will have exposure to fumes, airborne particles, hazardous chemicals, cleaning compounds and solvents. The incumbent may be exposed to noise levels in the work environment moderate to loud.
Employees must have a normal field of vision corrected to 20/40 in each eye and must have hearing sufficient to safely operate material handling equipment in a manufacturing/distribution environment. The incumbent must be willing and able to wear required PPE such as, safety glasses, face mask and/or shield, hearing protection, safety shoes, hair and beard net and smock.
Smith's MarketPlace Aug 2020 – Apr 2024
Customer Service Specialist
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, performing price checks, loading/unloading heavy items and helping them to retrieve out of reach items.
Effectively communicate with customers and respond to questions and requests in a timely manner.
Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
Stock aisles; build and maintain displays.
Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end
Establish and maintain a safe and clean environment that encourages our customers to return
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others
Communicate company, department, and job specific information to associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products
Stay current with present, future, seasonal and special ads
Understand inventory/stocking and Computer Assisted Ordering
Observe scheduled shift operating hours
Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals
Ensure that customers' needs are addressed quickly and professionally
Conduct daily huddles with front end associates to discuss service standard and results
Train all new hires, assign to proficient current employees and follow up for additional guidance/questions
Cover the Lead Customer Service Manager, during days off/sick/vacation
Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift
Manage breaks and lunches for all front-end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help
Observe, coach, praises all front-end associates on a daily basis on all front-end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging
Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators
Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
Oversee and manage the efficient operations of all functions and activities of the front-end
Adhere to all local, state and federal laws, and company guidelines
Must be able to perform the essential functions of this position with or without reasonable accommodation
Additional responsibilities as assigned.
Maverik May 2019 – Dec 2023
Customer Service
Face merchandise and ensure it is stocked, priced, and promoted correctly
Conduct daily inspections of perishable products to check freshness and proper rotation
Receive product delivers from vendors, including moving, sorting and stacking cases
Adhere to all city, county, state and federal laws affecting store operations including the sale of tobacco and alcohol products
Ability to meet the physical demands of lifting, bending, carrying, pushing and pulling of items weighing up to 50 lbs.as well as standing for long periods of time
Acting Assistant Manager duties on a weekly basis
Helping to decide needed amounts of change and going to the bank to pick up required change
Helping in the bakery on busy concert nights.
Writing necessary reports after a reported beer run and providing required information to the police
Assisting with training new employees
Additional responsibilities as assigned
Tongass Threads Consignment Store Dec 2018 – Apr 2019
Customer Service
Customer service, opening/closing duties, cash register, price merchandise, assist with finding needed product or item.
Tongass Threads Consignment Store Oct 2017 – May 2018
Customer Service
Customer service, opening/closing duties, cash register, price merchandise, assist with finding needed product or item.
Contact this candidate