Customer Service
Resume:
CONTACT ME
EDUCATION
# * * * * * n e *, S a n t a M a r i a
L u b a o, P a m p a n g a
***************@*****.***
Don Honorio Ventura State University
Holy Rosary Academy
Sta. Maria Elementary School
2015-2019
2010-2014
2004-2010
SKILLS
Time Management and Multi-tasking skills
Written and Verbal English Communication
Can work under pressure
Leadership skills
Customer Service skills
Fast Learner
Knowledge in Microsoft Office Word
WORK EXPERIENCE
REFERENCES
Aizel Lyn
V e n t a b a l
Suyen Corporation l San Fernando, Pampanga
Store Supervisor
Responsible for the everyday operation and sales of the store. Overseeing staff, cashier, sales crew and stock clerk. Implementing safety measures to avoid theft, losses and damage of the store.
Responsible for all the daily reports and monthly reports of store.. Addressing customer's request, comment and complaints. Making sure that every day we hit the target sales. Doing the monthly schedule and filing of everyday shift and overtime. Responsible for the inventory of the store.
Attending meetings, seminars and orientation as Officer in Charge. Responsible in depositing the sales to the company bank. Aug 2019 - Mar 2020
Asiapro-Multipurpose Cooperative l Clark, Pampanga Passenger Service Agent
Welcome and greets passenger as they approach you for check in. Check passenger departure valid documents like passport, visa and ticket. Provide luggage labels and check a passenger's baggage according to airline specifications and always asks the securit question. Processing boarding passes, and directing passengers to immigration and wait for their plane to start boarding.
Announce when planes are ready to board and which passengers in the gate area can board a plane at specific times according to seating class and row. When it is time to board, checks each passenger's boarding pass. Also help escort and board passengers with special needs, such as those in wheelchairs, or small children traveling alone.
Handles passengers complaints and provide quality customer service. 097*-***-****
Charlene Gagan
Ma. Angelica Bailen
Bachelor of Science in Tourism Management
Oct 2021 - Aug 2022
Birthday: October 16, 1997
Civil Status: Single
Height: 5'5"
Weight: 58 kgs
Religion: Catholic
Nationality: Filipino
PERSONAL INFORMATION
Customer Advisor
Ctrip International Travel Philippines Limted Inc. l Ten West Campus, Mckinley West, Taguig City
Nov 2022 - May 2023
Assist customers with their inquiries about their flight and concerns in English via outbound phone call and e-mail
Communicate effectively with customers, showing empathy and patience Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
Advocate the Trip.com culture both internally and externally. Bacolor, Pampanga
San Nicolas 1st Lubao, Pampanga
Sta. Maria Lubao, Pampanga
I hereby declare that the details and information given above are complete and true to the best of my
knowledge
SIgnature
Widus Service Agent
Widus Hotel Clark Philippines
Oct 2023 - Present
Process all incoming and outgoing calls accurately and coureously. Ensure smooth internal telecommunication per hotel standards. Handle guests requests promptly, report complaints and irregularities to the Reservation Supervisor or Manager.
Abide by principles of guest privacy.
Be aware of local telephone listings and frequently dialed numbers. *******************@*****.*** ********@*****.***
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