Customer Service Representative
Resume:
Sheila Gant
Katy, TX *****
***********@*****.***
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (Remote)
Resort Lifestyle Community-Lincoln, NE
February 2023 to Present
help customers with questions, concerns, and help customers with questions, concerns, and issues with a company's products or services. They may perform a variety of tasks, including: Responding to customer inquiries
Respond to customer inquiries about quotes, orders, status, complaints, returns, and warranties. issues with a company's products or services. They may perform a variety of tasks, including: Responding to customer inquiries
Respond to customer inquiries about quotes, orders, status, complaints, returns, and warranties. Customer Service Representative (Remote)
Alorica Jacksonville-Florida
January 2017 to Present
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Lead Customer Service Representative
D&Y Comericial Cleaning Service-Houston, TX
August 2016 to Present
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Warehouse Associate
Amazon Fulfillment Associate-Houston, TX
October 2016 to January 2017
Stocking and forklifting
Lead Customer Service Representative
Economic Tax & Bookkeeping Services-Sugar Land, TX January 2010 to June 2016
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Key Accomplishments:
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 125 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Lead Sales/ Cashier
S.N.O.B Fashion Boutique-Katy, TX
February 2005 to January 2010
Key Accomplishments:
• The first duty of cashier is to greet the customers entering into organization.
• Handling all the cash transaction of an organization
• Receive payment by cash, checks, credit card etc.
• Checking daily cash accounts
• Guiding and solving queries of customer
• Providing training and assistance to new joined cashier
• Maintaining monthly, weekly and daily report of transactions Child Care Teacher
Beautiful Kids Leaning Center-Houston, TX
November 2001 to September 2003
• Assist teachers in creating lesson plans and maintaining a safe classroom environment
• Develop a cleaning routine throughout the day that keeps all of the interactive areas sanitary and safe
• Monitor children during outdoor activities and interact with the children to enhance their learning
• Work with teachers to maintain communication with parents and contact parents in emergency situations
• Prepare and serve meals and monitor children during lunch time Education
High school or equivalent in Business Management
Houston Community College System - Houston, TX
August 2013 to Present
Skills
• Fair Housing Regulations (2 years)
• Sales
• Yardi (3 years)
• Multi-line Phone Systems
• Microsoft Access
• Senior care
• Time management
• Experience with children
• Childcare (5 years)
• Data collection
• Autism experience
• Dietary Aide Experience
• Property Leasing (1 year)
• Quality Assurance
• Microsoft Outlook
• Windows (2 years)
• Fair Housing regulations
• Yardi
• LIHTC
• Sales
• Customer service (7 years)
• Front desk (2 years)
• Cash register (2 years)
• Negotiation
• Records management
• Quality assurance
• Microsoft Office
• Communication skills
• Cash handling
• Organizational skills
• OneSite
• Section 8
• Landlord-tenant law Skill Name Skill Level Last Used/Experience Customer Service Expert Currently used/10 years Office Administrative Operations Expert Currently used/10 years Complaint Handling/ Dispute Resolution Expert Currently used/10 years Sales Lead Generation Expert Currently used/10 years Data Entry/Records Management Expert Currently used/10 years Multiline Phone Use Expert Currently used/10years MS Word, Excel and Access Intermediate Currently used/8 years YARDI ONESITE
Certifications and Licenses
AED Certification
First Aid Certification
CPR Certification
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