Customer Service Experience
Resume:
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SHERMA SILLUK
SUMMARY
Ahighly successful Dryer with 1 years of experience developing and implementing customer
service programs, CRM systems, and telephony platforms aimed at retaining customers and
improving the customer experience. have a proven ability to lead teams in the quest to
deliver excellent service and develop knowledge and skills using effective communication
styles and journey-mapping techniques. Highly qualified Stoker with 1/2+ years of experience
in warehouse operations, inventory management, and customer service. Possesses strong
attention to detail, leadership skills, and a commitment to safety. am an experienced,
versatile, and results-oriented professional Dryer with proven expertise in servicing, primers
applicators, and material handling. A collaborative individual, successfully lead others by
sharing knowledge, using effective communication strategies, and fostering a team-oriented
culture. Talented and resourceful Dryer with 1 years of progressive experience in support
roles within various dryer operator settings. Known for providing superb customer service in a
busy environment to foster conversions and improve the customer journey. Maintain
responsibility over accurately and efficiently fulfilling Safety with extensive knowledge of
servicing and primers applicators
WORK EXPERIENCE
Dryer Nov 2020 - Feb 2021
Boise Cascade Medfort, OR
* Operated industrial dryer machinery efficiently, resulting in a 100% increase in production
output and reduced operational downtime.
Implemented quality control measures that decreased product defects by 100%, ensuring
consistency and customer satisfaction in final products.
Collaborated with maintenance teams to conduct regular inspections, leading to a
[number]% reduction in equipment failures and maintenance costs.
Monitored temperature and humidity levels rigorously, optimizing drying processes that
improved energy efficiency by 100% and reduced company utility expenses.
Streamlined workflow processes by introducing lean manufacturing techniques, which
enhanced overall productivity by [number] hours per week.
Adhered to company policies and procedures while operating vehicles.
Adjusted equipment settings to maximize production output.
Analyzed process data and identified areas for process improvement.
Assisted in the development of new drying processes and techniques.
Assisted in loading and unloading goods from vehicles.
Cleaned and maintained the interior and exterior of vehicles.
Collaborated with other departments to ensure smooth operation.
Completed paperwork and other administrative tasks.
Complied with all federal, state, and local traffic laws.
EDUCATION
High School Diploma Jul 2011
College of Micronesia-FSM Campus-Chuuk, Chuuk, FM
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