Operations Manager

Justin McCuff

267-***-**** ************@*****.***

GitHub LinkedIn

EDUCATION

Bloomsburg University of Pennsylvania

Bachelor of Science in Biology

MITx

● Introduction to Computer Science and Programming Using Python

● Introduction to Computational Thinking and Data Science

● Information Technology Fundamentals

CERTIFICATIONS

● CompTIA A+ Certification (Includes skills in hardware, networking, operating systems,

security, troubleshooting, and IT support)

● Google IT Support Professional Certificate

● IT Professional Certification

PROFESSIONAL EXPERIENCE

Amazon – March 2023 – Present

Operations Manager

Location: Reading, PA

● Leadership & Ownership: Directed operations within the Inbound Dock on BHD,

leading a high-performance team amid challenges like high attrition and instability.

Transitioned to AMXL in Q4, gaining comprehensive expertise in cost management and

labor planning, ultimately improving overall operational efficiency.

● Safety Compliance: Led safety initiatives during the construction phase, ensuring strict

adherence to protocols, resulting in a 15% increase in safety compliance across the

team.

● People Development: Cultivated a culture of trust and open communication, providing

coaching and mentorship to team members, leading to a 25% increase in team morale

and a 10% improvement in productivity.

● Quality & Customer Experience: Drove initiatives to maintain the highest quality

standards and enhance customer satisfaction, incorporating feedback loops from both

customers and colleagues.

● Operational Efficiency: Performed comprehensive audits and inspections, maintaining

operational readiness. Streamlined turnover tasks, reducing time by 20%, ensuring

optimal cleanliness compliance and readiness for peak operations.

● Cost Management: Addressed labor cost inefficiencies and resolved permission loss

issues on BHD, implementing corrective measures that mitigated a $19,440 loss in

operational costs.

Gopuff – December 2019 – July 2022

Shift Lead

Location: Philadelphia, PA

● Oversaw daily operations, including opening and closing procedures, to ensure smooth

transitions and uninterrupted workflow.

● Managed and enforced health, safety, and sanitation standards, ensuring a safe and

clean environment in compliance with company policies.

● Led training sessions and mentored new employees, creating a positive and efficient

work environment that fostered productivity and high team morale.

● Delivered excellent customer service, addressing concerns and resolving issues quickly,

which led to improved customer satisfaction and repeat business.

SKILLS & TECHNOLOGIES

● Leadership & Operations Management: Team development, labor planning, cost

control, safety compliance, process optimization

● Hardware: Installation, configuration, and troubleshooting of hardware devices (e.g.,

printers, scanners, desktops, laptops)

● Networking: Knowledge of networking protocols, configurations, routers, and switches;

familiarity with network troubleshooting tools and techniques

● Operating Systems: Expertise in Windows, macOS, and Linux installation,

configuration, and troubleshooting

● Security: Basic cybersecurity concepts including threat prevention, firewall

management, and virus/malware removal

● Mobile Devices: Setup, configuration, and troubleshooting of mobile devices (e.g.,

smartphones, tablets)

● Troubleshooting: Diagnose and resolve common IT issues related to hardware,

software, and networking

● Technical Skills: Microsoft Office Suite, osTicket, Help Desk systems, Azure (Virtual

Machines, Virtual Networks, Network Security Groups), Firewalls, Active Directory,

PowerShell, Windows 10

● Cloud Computing: Azure Virtual Machines, File Permissions, Network Security, and

Azure Networking

● Communication: Public speaking, team alignment, feedback management,

collaboration on cross-functional initiatives

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