Account Manager Strategic Planning

SKILLS

Change Management

Risk Assessment

Data Analysis

Negotiation Skills

Creative Problem-Solving

Team Leadership

Strategic Planning

Operational Efficiency

Innovative Solutions

Client Retention

LANGUAGES

Spanish

Chinese

EMPLOYMENT HISTORY

AUG 2018 - NOV 2019

Management/Team Leader, SFOG

NOV 2019 - JAN 2024

Account Manager, Kroger, Douglasville

JAN 2024 - OCT 2024

Account/General Manager, ESA, Lithia Springs

EDUCATION

AUG 2018 - MAY 2022

Business Tech & Adaptions, West Georgia Technical College, Douglasville

Graduate with 3.8 GPA

INTERNSHIPS

AUG 2021 - MAY 2022

Pharmacy Tech, CVS, Douglasville

Atlanta, United States, 30339

*******.*@*******.***

334-***-****

MAKHIYA DAWKINS

MANAGEMENT/CONSULTANT

PROFESSIONAL SUMMARY

Management consultant with a strong foundation in strategic planning and innovative problem-solving. Adept at fostering collaboration and driving change to enhance organizational performance. Committed to implementing forward-thinking solutions and achieving sustainable growth in dynamic environments. Led cross-functional teams at SFOG, driving operational efficiency and fostering a culture of continuous improvement. Implemented strategic initiatives resulting in measurable productivity gains. Spearheaded innovative management practices at SFOG, revolutionizing team dynamics and workflow processes. Introduced creative problem- solving techniques, leading to breakthrough solutions. Led strategic account management initiatives, driving client retention and revenue growth. Implemented tailored solutions, resulting in substantial increases in customer satisfaction scores.

Pioneered new account management strategies, fostering long-term client relationships. Developed innovative approaches to address complex customer needs, leading to improved retention rates. Cultivated strong partnerships with key stakeholders at ESA, aligning objectives and facilitating seamless communication. Mentored team members, promoting a culture of continuous improvement. Conducted in-depth market analysis at ESA, identifying trends and optimizing resource allocation. Developed comprehensive reports, guiding strategic planning and business development initiatives.

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