Customer Service Dietary Aide
Resume:
Cheryl Jenkins
Collinsville, IL *****
***********@*****.***
Professional Summary
• Strong sales and customer service skills.
• Very diverse.
• Proven experience in tele sales and outbound sales, with a track record of achieving sales targets.
• Virtual work environment customer service expert.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation ability.
• Self-motivated, target-driven, and able to work independently.
• Resilient and able to handle rejection in a positive manner.
• Proficient in using CRM and other software.
• Very comfortable speaking on the phones, in person, generating interest, serving customers, saving customers, achieving goals, closing sales, finding leads and collecting debts working from home or in office.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Sales Resolution
TIGER SERVICES Air Conditioning-Collinsville, IL
December 2023 to Present
Communicates with customers to determine their needs. Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software. Receives check-in call from the service technicians and informs workers of the next job to respond to. Sold club memberships. Dietary Aide/Cook
Collinsville Healthcare and Rehab-Collinsville, IL May 2024 to December 2024
• Collaborated with dietitians to review patient meal plans and make necessary modifications based on individual needs
• Monitored food inventory levels and communicated with suppliers to ensure timely delivery of ingredients
• Implemented portion control measures to minimize waste while maintaining quality standards
• Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating special requests
• Followed proper food handling procedures to maintain safety standards and prevent cross- contamination
• Maintained cleanliness and organization of kitchen area, including washing dishes, sanitizing surfaces, and restocking supplies
• Assisted in the preparation and delivery of meals to patients, ensuring adherence to dietary restrictions and preferences
Sales Representative
Charter Spectrum-Saint Ann, MO
October 2016 to April 2024
Proven sales record, high volume calls with daily goals. Assisted customers with complaints, power- shooting and product information while still focusing on the up-sale of company products. Health and Insurance Tele Underwriter
Quest Diagnostics-Saint Ann, MO
November 2014 to November 2016
Handled over 500 calls daily while completing health care and insurance claims over the phone responsible for typing responses verbatim with zero errors. Team Leader
Target warehouse-Edwardsville, IL
April 2010 to February 2013
Monitored and exceeded progress towards the companies daily goals. Stocked product, case picking, RF scan gun and data entry.
Education
Diploma in education
Southwestern Illinois College - Belleville, IL
September 1999 to November 1999
Skills
• Microsoft (10+ years)
• Underwriting
• Salesforce
• Customer Service (10+ years)
• Organizational skills
• Microsoft Word
• Microsoft Outlook
• English
• Research
• Microsoft Powerpoint
• Medical terminology
• Computer skills
• Telemarketing
• Amadeus
• Communication skills
• Hospitality
• Inside Sales
• Purchasing
• Inside sales
• Time management
• Insurance Sales
• Sales (5 years)
• Upselling
• Travel planning
• Dietary aide experience
• Analysis skills
Certifications and Licenses
Food Handler Certification
Contact this candidate