Retail Store Customer Service

Gino Martinez

Dallas, TX *****

**********@*****.***

Professional Summary

* ***** ** **********/********** Experience, Strong Leadership's Skills With No Limits And Motivated With A Go Get It Attitude.

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Supervisor

Wal-Mart-Duncanville, TX

October 2022 to January 2024

• Supervised And Managed 40+ Employees Of Front End Of The Store

• Trained And Coach New Hired Employees Of Their Assigned Position

• Redirected Employees To Improve Sales And Move Customer's Direction For A Better Shopping Experience

• Kept Retail Store Withdrawal And Deposited Summary And Record Of Each Shift

• Solved Any Discrepancies of customer service area and any Customer's Complaints In And Out Of Store

• Improved Sales By Marking Down Retail Prices, Replenish And Rotating Products When Needed

• Scheduled And Managed Employees Breaks And Lunches On A Day To Day Basic

• Withdrawal Cash For Transaction Daily

• Deposited Cash Transaction Daily

• Controlled Overflow Of Traffic In And Out Of Retail Store

• Closed Retail Store At End Of Day Shift

Supervisor

GEODIS-Dallas, TX

February 2018 to September 2022

• Supervised And Managed 40+ Employees Of The Shipping And Receiving Department

• Checked Daily Company's Email For Communicated Reasons And For Overall Summary Reports Of Day Activities

• Trained Staff And Inforce Safety Procedures Of Warehouse

• Oversee Employees Times, Attendances, Performance And Payroll On A Daily Basic

• Managed And Communicated With Inventory Personal For Shortages And Inaccurate Of Merchandise

• Scheduled And Time Managed Employee's Breaks And Lunches

• Load/Unloaded, And Staged Merchandise

• Checked Accuracy Of Proper Documentation Like BOL's And Printed Shipping Labels For Pick Orders Going Outbound Daily

• Received Merchandise Each Day And Check For Any Missing Inventory Or Damages Upon Arrival

• Arranged Daily Cylce Counts And Audits To Have Updated Inventory Accurate Accurate Inventory Management

GEODIS-Dallas, TX

January 2017 to February 2018

• Assigned Employees Daily Cylce And Audit's Count's Of All Inventory In Building

• Communicated With Receiving Department For Any Issues And Missing Inventory Upon Day Received

• Directed Associates To Assist With Receiving Personal For On Time Delivery

• Over Look Quality Controlled For Miscounted Items, Wrong PO's Number, And Misplace Products

• Updated Merchandise In System Daily For Sales To Improved And To Be On Hand At All Time

• Checked Generated Barcodes For Merchandise Received

• Managed Shortages, Damages And Back Orders From Customers To A Minimum

• Consolidated Room In Warehouse And Created Bin Locations For Merchandise Coming Inbound And Outbound

Education

High school diploma

Sunset High School - Dallas, TX

January 2001 to May 2005

Skills

• Leadership

• Data collection

• Food service

• Logistics

• Loss Prevention

• Grocery store

• E-commerce

• Load & Unload

• Restaurant experience

• Pricing

• Guest services

• Pallet Jack

• RF Scanner

• Conflict management

• Warehouse experience

• Restaurant management

• Supply chain

• Purchasing

• POS

• Quality assurance

• SAP

• Warehouse management

• Bookkeeping

• Payroll

• Cash register

• Recruiting

• Merchandising

• Cash handling

• Sales

• Organizational skills

• Customer service

• Microsoft Word

• Warehouse management system

• ERP systems

• Profit & Loss

• Packaging

• Forklift

• Six Sigma

• Hospitality

• Inventory control

• Freight Experience

• Manufacturing

• Management

• Supervising experience

• Inventory management

• Time management

• Retail Management

• Materials Handling

• Reach Truck

• Order Picking

• Shipping & receiving

• Sales management

Certifications and Licenses

Forklift Certification

Guard Card

Food Handler Certification

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