It Support Technician

Clarence Campbell

401-***-**** ********@*****.*** 20 Gallup St., Westerly, RI 02891

Citizenship: USA Citizen

Special Hiring Authority: Not a Veteran and no disabilities Clearance: N/A

OBJECTIVE: Seeking to utilizing my skill and versatile as an IT Support Technician to join your dynamic team. I believe, I’m the ideal candidate with a strong background in providing technical support across various systems, including desktop support, POS (Point of Sale) machines, network troubleshooting, and server management. SKILLS SUMMARY: Proficient in the Microsoft Office Suite. I want to assist this company with my skills as an IT Support Technician to perform and be responsible for a wide range of tasks, from hardware repairs and installations to network configuration and site surveys. My skills role requires excellent problem-solving skills, a proactive approach to technical issues, and the ability to manage multiple tasks efficiently. During my previous position as Pastor I’ve fulfilled the following:

• ministerial staff with administrative support.

• Maintain church membership records and Sunday School attendance in a timely manner.

• Maintain online calendar of church events and activities, and prepare calendar for distribution.

• Answer telephone calls and route/assist callers as needed.

• Receive all office guests, determine their need, and route to appropriate destination.

• Sort and distribute incoming mail on a daily basis. Process outgoing mail as required.

• Maintain the Hospital and/or Prayer list/board notifying appropriate personnel, i.e., Staff/ Deacon/Sunday School Teacher of situation.

• Provide ministerial staff with hospital ministry list.

• Prepare monthly business meeting material.

• Prepare and fold weekly bulletin, and mail bulletin or other multi-media items as needed.

• Prepare and duplicate Wednesday night prayer list.

• Prepare material for church organizations as requested, i.e., Deacons, Brotherhood, etc.

• Prepare and mail letters to congregation and visitors as needed.

• Prepare and mail bulk mail outs.

• Maintain and order supplies for the church office.

• Maintain the church facilities, I.e., repairs, painting, A/V equipment.

• Maintain disk backup of all appropriate material.

• Schedule appointments, keep up with my calendar, make travel arrangements.

• Transcribe outline and sermon notes, transfer to tech team for worship use.

• Attend weekly staff meeting.

• Prepare church annual report for State Board of Missions.

• Monitor signing out/in church keys, bus keys.

• Order and distribute Sunday School material.

• Type and mail quarterly nursery schedule.

• Prepare cut and insert fliers into bulletin (when necessary). Page 1 of 3

• Coordinate worship arrangements (Powerpoint slides, music, etc.)

• Perform weddings, funerals, baptisms, etc.

• Install and maintain all audio/visual equipment.

• Perform other duties as assigned.

• Lectureship meetings, coordinating others for special events, youth rallies, lectureships

(speaker & topic arrangements) This included: travel arrangements (plane, train, vehicle), topics, and if necessary prepare booklets.

• Prepared all news media for all events, i.e., concerts, youth rallies, etc. PROFESSIONAL EXPERIENCES

Peraton Reston, VA

May 2022 to Present - United States Coast Guard Academy, IS Help-Desk Tech

• Respond to tech inquiries via email, through online chats, over the phone, or in person

• Inform cadets and faulty about IT products and services (e.g. Microsoft, Adobe and school related apps)

• Walk customers step-by-step through the problem-solving process (adding devices, computers, iPhone, iPads & others devices to our network)

• Help with troubleshooting hardware and software (onsite repairs of all Dell components, motherboards, LCD, palm-rest, etc. & assistance via remote desktop)

• As an active directory administrator managing domains, auditing user permissions across platforms (edu: education/university & mil: military), developing strategies for disaster recovery, offering technical support to users, and ensuring compliance with regulations and policies

• Follow up with customers to ensure satisfactory service

• Communicate customer feedback to the appropriate internal team members South County Church of Christ Wakefield, RI

Pastor June 2008 - 2023

• Hundreds of hours of experience in public speaking and leading presentations across New York, Michigan, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin and now Rhode Island

• Develop seeking worship programs to promote and encourage spiritual and personal growth objectives

• Facilitating weekly discussions on spirituality to encourage critical thinking and reflection

• Managing church operations including oversight of church finances and facilities Unisys - Dell Field Service Engineer (Technician) Norwich, CT Feb 2022 - May 2022

• Repair break-fix calls

• Some diagnostics regarding hardware issues

• Dell’s complete computer lineup

Dell Certifications:

• Dell 2000 Client 2000 Auth ID: 3268

• DSP Security and Privacy Foundations 2021

• Dell EMC DSP Navigation of Tools and Portals

• Information Technology Overview

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• Introduction to Dell Technologies

• Dell Client Foundations 2021

• Dell EMC Product Introduction

• Dell EMC DSP Customer Service and Expectations

• Dell 2000 Client Q3 Assessment 2020 Auth ID: 3271 Amazon, UPS & Shred-It Providence & Pawtucket, RI

Delivery & Pickup Driver Oct 2019 - Jun 2021

• Strategically organized and scheduled logistical blocks for efficient distribution of packages

• Delivered thousands of packages to residential, commercial, and industrial clientsCommunicated delivery and pickup information between Amazon, UPS, and Shred-It customers

Caltagarone Computer Services & Keystone Computer Services DuBois & Reynoldsville, PA

IT Repairman Jan 2000 - Jun 2004

• Diagnosed various software and hardware issues and troubleshot accordingly

• Performed software and hardware upgrades and installs

• Assisted customers with technical questions and offered low to high-level solutions SKILLS AND INTERESTS

• Proficient in Microsoft 365 Suite, Windows 10 & 11

• Proficient in Apple products, macOS & cellphone OS, Android & iOS

• Soft skills: Public speaking, empathy, communication Skills, impartially

• I enjoy wood working, playing corn-hole, bowling, shooting basketball &playing with my grandkids

EDUCATION

Southeast Institute of Biblical Studies Knoxville, TN Bachelor of Biblical Studies Jun 1987

Theological University of America Lake Worth, FL

Bachelor of Theology Dec 2017

CompTIA A+ Certified Oct 2022

REFERENCES

Dr. Bruce Bates, 44 Nate Whipple Hwy., Cumberland, RI 02864 ******@********************.***, 401-***-****

James Herndon, 134 Barrington Dr., Standsville, VA 22973 ********@*****.*** 434-***-****

Candice Boehm, 250 Balsam Rd., Wakefield, RI 02879 ***********@*****.*** 401-***-****

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