Patient Care Sales Associate

Location:

Bismarck, ND, 58501

Salary:

Job placement agreement:

Posted:

February 10, 2025

Contact this candidate

Resume:

Keith Erlandson

Sales Associate Direct Patient Care

Washburn, ND 58577

**********@*****.***

+1-701-***-****

Professional Summary

Skilled and compassionate CNA with 23

years of experience in patient care, including roles in hospitals, clinics, and long-term care facilities. Proficient in providing direct patient care, managing patient safety, and collaborating with interdisciplinary healthcare teams. Possess extensive knowledge of medical procedures, including wound care, catheter insertion/removal, and medication administration. Strong communication skills with patients and families, and a commitment to maintaining confidentiality and adhering to HIPAA regulations. Proven ability to work effectively in high-pressure environments and manage challenging situations calmly.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

McDonalds Early Morning Preperation.

McDonalds-Bismarck, ND

November 2006 to May 2007

• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments

• Prepared food items according to standardized recipes and procedures, ensuring consistent quality and taste

• Maintained cleanliness and organization of work area, following all safety and sanitation guidelines

• Collaborated with team members to ensure efficient operations during peak hours

• Managed inventory levels by restocking supplies as needed to avoid shortages

• Operated various kitchen equipment such as fryers, grills, and microwaves in a safe manner

• Followed proper food handling procedures to prevent cross-contamination and maintain food safety standards

• Assisted in training new team members on company policies, procedures, and job responsibilities

• Handled customer inquiries or complaints promptly and professionally to ensure customer satisfaction

• Contributed to a positive work environment by fostering teamwork and cooperation among colleagues

• Consistently achieved high scores on mystery shopper evaluations for excellent service delivery

• Successfully completed all assigned tasks within designated timeframes

• Maintained accurate cash drawer balance at the end of each shift

• Adhered to strict cash handling procedures while processing transactions quickly

• Closely followed standard operating procedures for food preparation to ensure consistency

• Proactively identified potential safety hazards or maintenance issues and reported them immediately

• Frequently commended by supervisors for punctuality, reliability, and strong work ethic

• Possessed extensive knowledge of menu items including ingredients, allergens, nutritional information etc

• Efficiently handled high-volume customer traffic during peak hours

• Maintained a clean and organized dining area, restrooms, and lobby for optimal customer experience CNA

Unemployed/ working various jobs-Washburn, ND

May 1989 to April 2004

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility

• Monitored vital signs and reported any changes or abnormalities to the nursing staff

• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste

• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care

• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients

• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times

• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques

• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed

• Followed infection control protocols to prevent the spread of diseases within the healthcare facility

• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals

• Performed basic first aid procedures in emergency situations until further medical help arrived

• Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer

• Aided in physical therapy exercises prescribed by therapists to improve patient mobility

• Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs

• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation

• Escorted patients safely throughout the facility during transfers or appointments outside their rooms

• Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected

• Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities

• Provided emotional support to residents and their families during difficult times, such as end-of-life care

• Collaborated with healthcare professionals to provide comprehensive care for patients with complex medical conditions

• Participated in interdisciplinary team meetings to discuss patient progress, treatment plans, and discharge planning

• Maintained a clean and organized work environment by regularly restocking supplies and equipment

• Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures

• Supported patients' nutritional needs by assisting with meal planning, feeding, or providing appropriate dietary options

• Instructed patients on self-care techniques such as proper hygiene practices or medication management strategies

• Performed regular skin assessments to identify any signs of pressure ulcers or other skin breakdowns

• Achieved XX% reduction in patient falls through proactive monitoring and implementation of fall prevention measures

• Demonstrated exceptional time management skills by efficiently prioritizing tasks based on patient needs

• Closely monitored patients' condition post-surgery, promptly reporting any complications or changes to the nursing staff

• Ensured accurate measurement of vital signs including blood pressure, heart rate, respiratory rate, temperature etc

• Maintained strict confidentiality regarding patient information according to HIPAA regulations at all times

• Attended continuing education programs regularly to stay updated on new techniques or advancements in healthcare practices

• Served as a mentor for newly hired CNAs by providing guidance on best practices for delivering quality care

• Received recognition from supervisors for consistently demonstrating professionalism and compassion towards patients

• Managed challenging situations calmly while maintaining a positive attitude towards both patients and colleagues