Human Resources Customer Service

Felecia R. Mays-Corbin

**** ****** *****

Pearland, Texas 77584

281-***-**** Cellular

***********@***.***

CAREER OBJECTIVE

Seeking to use my cross-industry experience and passion for serving others to embark on a career change to positively impact a challenging role with a reputable company, who provides room for advancement, along with a professional and fun working environment with exciting growth potential.

QUALIFICIATIONS

*8 years of Nutrition Services Supervisory Leadership in a School District

*22 years of Restaurant/Hospitality Management Experience

*4 years of Recruiting/Human Resources in the Hospitality Industry

*Highly effective leadership skills with a supportive nature

*Demonstrates personal accountability to achieve exceptional results

*Dedicated, punctual, dependable and reliable

*Commendable work ethic and respectful professionalism

*Solid team building and collaboration skills

*Strong customer service skills

*Exceptional written, verbal and oral communication skills

*Possesses effective problem-solving and conflict resolution skills

*Highly organized, detail oriented, and effective planner

*Impeccable follow-up and follow-through skills

*Capable of effectively multi-tasking while managing multiple units

*Outstanding guest relations, employee relations and vendor relations

*Proven team development, retention and training skills

*Managing from 4 employees up to 300 employees

*Determine Key Performance indicators

*Equipped to optimize growth in business operations

*Adapts quickly to stressful environments

*Maintains quality and services standards

*Complies with all company policies and procedures

*Knowledge of health and safety regulations for food handling guidelines

*Prioritizes effectively in a fast-paced environment

*Promotes a pleasant, enjoyable and efficient working environment

Felecia R. Mays-Corbin Page 2

EXPERIENCE

HOUSTON INDEPENDENT SCHOOL DISTRICT 2016-2024

Leader of food production staff members and supervises activities at multiple schools and satellite sites within a designated area of 15-20 schools. Responsible for financial health and success of assigned schools including managing and updating budgets (meals per labor hour). Maintains food safety and program compliance with federal, state and local regulations in accordance with all available Child Nutrition programs with a focus on increasing meal participation across all programs.

Responsible for staffing, retention, training, development of team, annual trainings, certifications, overall safety, payroll, monthly Team Lead meetings, grocery order process, cash reconciliation, additional meal opportunities, special diets, inventory management, information technology, goal setting and appraisals, employee corrective actions/PIPs, maintenance, schedules, district vehicle upkeep, departmental meetings, emergency situations, workers comp/FMLA/unemployment hearing support, various committees, TASN/SNA certifications, LEAD training, assist other departments, peer training of new Coordinators, communication with Principals/APs/Administration team/Parents, attend conferences/food shows, and other misc. tasks/responsibilities.

Nutrition Services Coordinator 1- Area 17 2023-2024

Nutrition Services Operations Manager- Areas 15 & 8 2016-2023

BRINKER INTL-CHILI’S GRILL AND BAR 2002-2016

Responsible for total restaurant & bar operations: Sales Building, P&L accountability, Ordering, Inventories, Product cycle, profitability, food safety/sanitation/TABC/I-9 compliance, Repair & Maintenance, Turnover and Retention, restaurant cleanliness, team member and guest relations, training and development, performance evaluations, hiring and terminations, community involvement and mentoring.

Assistant Manager/Area Sales Manager 2014-2016

General Manager 2013-2014

Assistant Manager 2009-2013

General Manager 2007-2009

Assistant Manager 2002-2007

Felecia R. Mays-Corbin Page 3

DAVE & BUSTER’S, INC., Dallas, TX/Houston, TX 1995-2002

Responsible for sourcing, screening, interviewing, and hiring potential management candidates for multiple units while managing four recruiters, cross boundaries into Human Resources to assist with additional projects, determine salary expectations and extend offers, review background /reference checks, communicate team goals.

In addition, responsible for total restaurant operations, guest services, P&L accountability, profitability, team member/vendor relations, administer performance reviews, coaching and developing team members.

Senior Management Recruiter, Midwest Region 2000-2002

Recruiting Manager 1999-2000

Management Recruiter 1998-1999

Assistant General Manager 1996-1998

Restaurant Manager 1995-1996

PAPPAS, INC., Houston, TX 1991-1995

Responsible for front of the House operations including managing a team of sixty staff members, guest relations, check-outs, cash handling, restaurant cleanliness and financial results.

Front of the House Manager 1991-1995

Server/Hostess 1991-1991

EDUCATION

University of Houston-Clear Lake Campus 1990-1993

San Jacinto College-South Campus 1989-1995

Baylor University-Waco, TX 1987-1989

CERTIFICATIONS

ServSafe Food Manager (exp. 09/15/2028)

City of Houston Food Manager (exp. 08/31/2027)

TASN- Level 5 (exp. 03/08/2025)

COMPUTER SKILLS/APPLICATIONS

MS Word, Excel, Power Point, Outlook, MS Teams,

Primero, SAP, Time Clock Plus, Express Point POS system, Applitrack/Frontline.

Contact this candidate