Operations Manager Fiber Optic
Resume:
**************@*****.***
Lauren Hooper
PROFILE
Results-oriented and decisive leader with a proven track record of implementing effective process improvements. Experienced and knowledgeable in repair, installation, and maintenance of various telecommunications systems. Acquiring a technician position which will allow the utilization of my skills-sets and experience to provide quality services to your company.
EXPERIENCE
CABLE TECHNICIAN, EDEN GROUP LLC; CAPITAL HEIGHTS, MARYLAND — 2024-2025 Worked on various cables; tray, strands, solid conductors, low voltage, cat5/cat6, single and multimode fiber optic cables. Copper based tools/connectors: RJ-11, RJ-45, Punchdown tool on 66 block, 110 block, cable stripper, crimper, and cable cutters. Fiber optic base tools/ connectors: ST and SC connectors, splice, jacket stripper, scribe, cleaver, polishing paper, primer and glue to secure connectors. Pulling, placement, termination, testing, labeling, and safety protocols. Install structure wiring including cable drops and specialty cable with appropriate connectors in support of facilities operations.
BROADBAND TELECOMMUNICATIONS TRAINEE, UPO; WASH., DC — 2023-2024 Assemble components based on customer requirements. Install, configure and maintain devices, network cabling (Copper&Fiber) for end users. Properly and safely diagnose, resolve, and document common hardware issues. Apply troubleshooting skills, provide appropriate customer support, and demonstrate proficiency of selected technology subject through certification exams.
OPERATIONS MANAGER, CLEAR; ARLINGTON, VIRGINIA — 2020-2023 Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings. Maintained the daily operations of multiple departments to maximize efficiency. Developed a talented team, participating in hiring, coaching, and performance management processes. Managed the operation of a large team, overseeing daily activities and long-term projects. Monitored customer feedback and implanted changes as needed to enhance service quality. OPERATIONS MANAGER, PRADA; CLEAN, VIRGINIA — 2018-2020 Managed daily operations of the store, including scheduling staff, assigning tasks, training new employees and overseeing inventory control processes. Led cross- functional projects that improved operational efficiency. Utilized data analytics to identify areas of improvement. Established and monitored KPIs to optimize company performance.
EDUCATION
Clark Atlanta University, Atlanta, Georgia — Business Management, 2012 United Planning Organization Training Academy, Washington, D.C., 2024 CERTIFICATION
C-Tech (BICSI credits) Telecommunications Specialist C-Tech (BICSI credits) Network Cabling Copper- Based Systems C-Tech (BICSI credits) Network Cabling Fiber Optic-Based Systems Occupational Safety Hazard Administration (OSHA- 10)
SKILLS
• Data Analysis
• Maintenance Planning
• Troubleshooting and Diagnostics
• System Integration
• Logistics Oversight
• Network Fundamentals
• Telecom Equipment& Systems
• Fiber Optics
• Signal Processing
• VoIP Systens and PBX
• Inventory Management
• Process Improvement
• Resource Coordination
• Performance Monitoring
• Strategic Planning
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