Customer Service Security Officer
Resume:
Timothy M. Savala
Dallas, TX *5224
Objective
To successfully obtain a career-oriented position with a company that will expand on my abilities and talents.
Skills
●Exceptional oral and written skills
●Attention to detail
●Strong work ethic
●First Response
●40-45 words per minute
●10-key by touch
●Microsoft Office
Education
El Centro College
8/2001 to 2/2005
●TRIO Program
●Theatre Department
●Hand-Coding and Web Design
●100 Black Men
Experience
Best Crowd Management - GardaWorld
Guest Services/Security Officer
7/11/24 to present
●Assist guests/patrons with their seating
●Secure the perimeter for entrances outside the venue
●Provide adequate directions for safe travel throughout the venue
Four Seasons Hotel & Resorts/Marriott International
Stewarding/Server Assistant
5/2022-5/2023
●Delivered food orders rapidly from the kitchen to the guests' tables
●Served guests welcome cocktails upon arrival on the weekends
●Communicated with chefs on specific attention to guests' priorities and special needs
●Ensured food is served in accordance with safety standards
●Contact person between Front of the House and Back of the House staff
Taurus Protection Services Inc.
Security Supervisor
9/2016–10/2018
●Supervised 30-40 employees for sporting events, concerts, seminars and conventions
●Responded to scenes of distress of any participant in any area throughout the venue
Feizy Import and Export Co.
Customer Service Representative
10/2015-12/2016
●Entered and processed rug orders for local, national and global corporations
●Assisted sales reps with exclusive home and office orders
●Audited all rug transaction receipts for accounting department
●Received inbound calls from customers inquiring full detail about rugs (i.e. availability, size and color)
●Collaborated with showroom and warehouse managers to collect accurate data of display rugs, and was involved in the packaging and shipment of those rugs
●Created a log for returning rugs on “consignment” from sales reps and other vendors resulting in thousands of dollars of revenue returned to the company
Pitney Bowes Management Services
Customer Service Associate (Mail Center)
12/2005-8/2015
●Managed shipping and receiving duties by tracking incoming and outgoing packages through Bear River systems by carrier tracking numbers (i.e. UPS, FedEx, FedEx Ground and U.S. Postal Service
●Daily sorted 5-10 postal bins of mail from nearby post offices
●Delivered packaged phones, supplies and paper using the Bear Tracks system, providing packages for customers/employees with a hands-on delivering experience
●Created an incomplete package report keeping account for packages that were delivered and/or housed in mail centers across the country
●Completed break/fix operations on Xerox multifunction devices, performing install/DE install setups.
●Participated in the removal and shipment of the MFD’s hard drives. Toner, drum and fuser installation
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