Customer Service Accounts Receivable

Lana Hickey

506-***-**** *********@*****.***

PROFILE

A highly resourceful professional with vast experience coordinating smooth, day-to-day office operations, completing administrative tasks promptly, handling sensitive information, addressing queries, delivering quality customer service, as well as ensuring compliance with procedures. Exceptional experience in the delivery of regarding benefit programs along with strong ability to work both independently and as part of a team.

PROFESSIONAL EXPERIENCE

Payment Service Officer, Service Canada, Bathurst, NB 2015-Present

Answer client inquires about program regulations, payments, forms and benefits

Gather facts and missing information to clarify and resolve disputes and give estimates of entitlements

Prepare letters to confirm benefits and receipts of applications

Obtain and or provide information to clients or processing centers regarding benefit programs

Working with variance reports to analyze income and provide clients with necessary documents to help increase benefits

Refer certain cases to specific departments or level of management in cases of fraud or unsettled disputes

Store Manager, Dollarama, Bathurst, NB 2012-2014

Interviewed, hired and trained new employees and responsible for preparing schedules, delegating tasks and supervise staff, and performed staff evaluations and suggested corrective measures

Monitored and analyzed sales as well as loss and prevention, while performing inventory control, invoicing and merchandising

Balanced cash flow and prepared weekly bank deposits

Managed daily operations and resolved issues with employees and customers

Supervisor, Thing 5, Bathurst, NB 2011-2012

Collected and distributed daily, weekly and monthly statistics

Hosted team meetings to inform, encourage and motivate employees

Created action plans to achieve required goals as well as continuous training and improvement

Tracked attendance and performed employee evaluations

Administrative Assistant, Hatheway Ford, Bathurst, NB 2010-2011

Organized office environment in order to be more efficient and productive at service delivery which included reorganizing and labeling all office files

Imputed vehicle inventory in the computer system

Received, sorted and distributed all mail and correspondence

Prepared documents, faxed and photocopied documents

Supervisor, Sitel, Bathurst, NB 2004-2009

Spearheaded social committee to increase team spirit and staff retention

Prepared various documents, reports and power point presentations

Led team meetings to inform, encourage and motivate agents

Organized sales competitions and incentives, collected and analyzed statistical data, and prepared action plans to meet and exceed company goals

Monitored attendance and delivered corrective strategies

Handled customer complaints and resolved operational issues

…Lana Hickey, page 2

EDUCATION & COURSES

Standard First Aid and CPR, Level C, Red Cross, Bathurst, NB 2024

Management, Goal Setting, Coaching, Communication (Proprietary) Training Courses 2004-2009

Business Management Diploma, Academy of Learning, Bathurst, N.B. 2003

Accounting Clerk Diploma, New Brunswick Community College, Moncton, N.B.

High School Diploma, Dalhousie Regional High School, Dalhousie, N.B.

References Available Upon Request

Contact this candidate