Customer Service Forklift Operator

Curtis Dowdy

Dallas, TX · 214-***-**** · *************@*****.***

Target Role: Field Hand

Professional Profile

Results-driven professional with a successful track record of accelerating the execution of strategic objectives that enable long-term business growth and success. Highly regarded for quickly adopting new operating procedures and workflows and using the newfound knowledge to make immediate contributions. A trusted advisor and resource to supervisors and team members for critical insight that is referenced for decision support.

Confident leading, working independently, or as a key contributor on teams in fast-paced, deadline-driven environments.

Proven ability to perform physical tasks and lift objects up to 50 lbs.

An advocate for zero-incident work cultures and full adherence to all safety procedures and protocols. Skills and Competencies

Customer Service Project Management Heavy Equipment Operations Communication / Interpersonal Skills Performance Management Quality Assurance / Control Organization / Time Management Training, Development, Mentoring Regulatory / Environmental Compliance Continuous Improvement Operations Management Contingency Planning / Execution Professional Experience

Sonic; Crew Member; Dallas, TX 01/2023 – 02/2024

Provided fast, friendly, and efficient service to ensure customer satisfaction, taking 500+ orders per shift that generated over $3500.

Ensured all orders were accurate and met quality standards prior to serving each patron.

Adhered to all food safety standards and ensured the safe preparation and handling of food.

Assisted with new hire training, delivering comprehensive instruction and overviews related to all job responsibilities and requirements. VIP Staffing; Forklift Operator and Material Handler; Desoto, TX 05/2022 – 02/2023

Facilitated the daily loading and shipment of 100 to 500 Green Tech solar panels, ensuring efficient and timely distribution to meet client demands. The panels carried a collective value that exceeded $500k.

Conducted thorough pre- and post-shift inspections of all equipment and reported any malfunctions to the maintenance department.

Exceeded all productivity goals without compromising safety and quality standards. Krystal Restaurants; Shift Leader; Dallas, TX 11/2021 – 05/2022

Provided daily direction and guidance to 10 employees, ensuring exceptional service at each client touchpoint and the timely fulfillment of all orders which led to repeat patronage.

Assisted the Assistant Manager and Manager with planning, scheduling, stock counts, equipment maintenance, and restaurant operations.

Trained new employees in various areas of the restaurant including drive-thru, the front register, and the kitchen.

Maintained “white glove” cleaning levels (inside and out) and full compliance to all food and safety regulations. Coast Temp. Service; Forklift Operator and Material Handler; Huntsville, AL 01/2015 – 10/2021

Operated forklifts and other material handling equipment to efficiently transport, load, and unload clothing, electronics, household accessories, and appliances, ensuring accurate inventory management and timely order fulfillment.

Conducted regular inspections and maintenance of forklifts and equipment to ensure safe and reliable operation, adhering to all safety protocols and warehouse procedures.

Coordinated with warehouse team members to streamline workflows, optimize storage space, and improve operational efficiency.

Adhered to all health and safety protocols throughout the COVID19 pandemic which aided in offsetting various operational challenges. Goodwill Industries; Forklift Operator and Material Handler; Madison, TN 01/2002 – 12/2014

Skillfully operated forklifts to handle, transport, and organize a wide variety of donated goods, including clothing, electronics, and household items, ensuring efficient processing and accurate inventory management to support Goodwill's retail operations.

Enhanced warehouse by collaborating with team members to implement optimal storage practices and maintain a safe environment. DHL Roadway; Customer Service Representative; Antioch TN 01/1993 – 12/2001

Performed comprehensive data entry and quality inspection for all incoming and outgoing merchandise, managed shipping and receiving processes, and efficiently utilized barcodes for inventory management.

Provided exceptional customer service by assisting customers through live chat, email, and phone calls, processing exchanges, orders, and refunds, and managing customer accounts.

Education

High School Diploma: Hunters Lane High School; Nashville, TN

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