Salesforce Crm Com
Resume:
Swetasmita Nayak
**********@*****.***
Certified Salesforce CRM professional with 8+ years of hands-on experience in Salesforce administration, customization, and automation. Skilled in driving business solutions by implementing and optimizing Salesforce products. Adept at working with cross-functional teams to deliver solutions that improve business processes and enhance user adoption.
Certifications:
Salesforce Certified Platform Developer I, (Oct 30, 2020)
Credential ID: 21578538
Salesforce Certified Platform App Builder, (Jan 1, 2023)
Credential ID: 21578538
Salesforce Certified Advance Admin, (Dec 3, 2022)
Credential ID: 21578538
PROFESSIONAL SUMMARY:
Managed and configured Salesforce CRM towards improving sales team efficiency through automation and process optimization in Salesforce CRM technologies: Sales Cloud, Service Cloud and Force.com Platform.
Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Analytic Snapshots and Dashboards.
Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform.
Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
Managed daily support for CRM transactional data between the Salesforce-SAP integration, ensuring seamless data synchronization and resolving integration-related issues promptly to maintain business continuity.
Data migration projects from legacy CRM to Salesforce, ensuring seamless transition and data integrity.
Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize applications according to the functional needs.
Highly skilled in Salesforce.com (SFDC) development and implementation.
Experience in all the phases of Software Development Life Cycle (SDLC) from analysis to maintenance in both Waterfall and Agile models.
Expertise in Salesforce Setup activities, Configuration, Administration, Customization, Mapping, Data Migration, and Integration of Saleforce.com applications and good experience in Lightning.
Proficient in customizing standard objects like Account, Contact, Lead, Opportunity, Case and Campaign as needed.
Extensive Experience in creating Roles, Profiles, Page Layouts, Record Types, and Assignment rules, Workflow Alerts and Actions, Approval Workflows, Reports, Dashboards, Outbound messaging.
Expert in developing Custom Applications, Custom objects, Custom fields, Custom Tabs, Custom components, and Role based page layouts.
Profound understanding of Security and Sharing Rules implementation at object, field, and record levels
Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
Proficient in Salesforce.com SFA, Visualforce, Force.com Apex Classes, Apex triggers, SOQL, and SOSL, Force.com API.
Working knowledge of ETL Tools on Apex Data loader, MuleSoft, Informatica on Cloud and other app exchange data migration tools.
Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
Experience in working with Eclipse Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
Customized ServiceMax applications to meet business requirements, enhancing field service management by streamlining work orders and scheduling.
Customized ServiceMax Mobile for field service technicians, enabling access to work orders, customer data, and asset details in real-time from mobile devices.
Experience working with Deployment Tools like Copado, Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
Extensive Experience in Salesforce Integration within house legacy systems using Web services API like REST, Bulk and SOAP and third-party tools like Cast Iron and Informatica-on-Demand.
Experience with managing the complex Data Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, working with different aspects of Web Services (XML, WSDL, SOAP, REST, SSI) & web integration with SDFC.
Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
Proficiency in administrative tasks like Creating Roles, Profiles, Users, Permission sets Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards, Task, Actions and Approval Processes.
Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
Sound knowledge of object-oriented design and MVC architecture.
Worked with global cross functional teams and led Onsite and offshore model projects as an Onsite Coordinator.
Proven ability to rapidly analyze challenges by thinking strategically and by delivering technical solutions improving margins, revenues, and workplace productivity.
Technical Skills:
Salesforce
SOQL, SOSL, Apex Classes, Apex Triggers, Workflow and Approvals, Sharing Rules, Apex Extensions, Visualforce, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Custom Objects, Custom Fields, Dashboards and Reports, Opportunity Management, Lightning, Case Management, SOAP API, REST API, Analytic Snapshots
Languages
APEX, SQL, C, C++, Java, Python
Web Development
XML, HTML, DHTML, CSS, JavaScript, Angular JS
ETL Tools
Data Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer
Professional Experience:
Avanos Medical Inc. Feb 2023 – Till Date
Role: Salesforce Developer / Analyst
Responsibilities:
Optimize Avanos' Salesforce system and related processes to enhance customer relationships, sales, and service management.
Contributed towards salesforce platform architect design/redesigns and developments to meet the business requirements.
Involved in Salesforce prioritization meetings with stake holder and business users.
Demonstrated Sales users on the new products developed or enhanced in Salesforce through knowledge sharing sessions.
Discussed and collaborated with users to address the issues logged by the user community to ensure the operational activities run smoothly.
Prepared the Technical Guide with Visio flows for requirements which are implemented.
Designed, Developed and Managed various integrations between Salesforce and SAP system.
Supported integrated system issues for MDM.
Resolved Production SNOW Incidents as per priority and customer / user needs.
Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
Designed, implemented, and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.
Environment: Sales Cloud, Salesforce.com platform, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading.
Best Buy (Infosys) Jul 2022 – Feb 2023
Role: Salesforce Admin / Developer
Responsibilities:
Deploying changes to SITCA, and UATCA using the COPADO migration tool
Troubleshooting techniques and fixing the code bugs
Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
Designed and Developed Dashboard to monitor case activities based on geography.
Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
Integrated external financial systems for synching data in Salesforce.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
Involved on creating Lightning Pages inside Lightning community Builder.
Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
Created Visualforce pages that could be rendered as PDF's, build dashboard components, and define email templates.
Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.
Created many Lightning Components and Server-side Controllers to meet the business requirement.
Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application.
Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.
Developed robust Lightning Pages using aura framework and placed them on the community builder.
Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
Used Lightning Out to compose components on a Visualforce page and integrated between components on the client side with JavaScript and Lightning Events.
Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.
Worked on Salesforce Lightning Process Builder to easily automate Business Processes.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Used Lightning process builder for visualizing and creating automated business processes.
Created Scheduled and Batch Apex jobs based on the business requirements.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
Used Salesforce1 Simulator during the development to test if the lightning components work properly on the mobile device.
Used Sforce.one for managing navigation and built custom Visualforce components with jQuery Mobile and AngularJS.
Used Salesforce Lightning Inspector to debug the lightning components during the development process.
Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.
Hands full of experience on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
Environment: Sales Cloud, Salesforce.com platform, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.
CDPH (Accenture Flex) Feb 2021- Jun 2022
Salesforce Developer
Responsibilities:
Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Experience working with Deployment Tools like Copado
Designed and Developed Dashboard to monitor case activities based on geography.
Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
Integrated external financial systems for synching data in Salesforce.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
Involved on creating Lightning Pages inside Lightning community Builder.
Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.
Created many Lightning Components and Server-side Controllers to meet the business requirement.
Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application
Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.
Developed robust Lightning Pages using aura framework and placed them on the community builder.
Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.
Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.
Worked on Salesforce Lightning Process Builder to easily automate Business Processes.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Used Lightning process builder for visualizing and creating automated business processes.
Created Scheduled and Batch Apex jobs based on the business requirements.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
Used Salesforce1 Simulator during the development to test if the lightning components work properly on the mobile device.
Used Sforce.one for managing navigation and built custom Visualforce components with jQuery Mobile and AngularJS.
Used Salesforce Lightning Inspector to debug the lightning components during the development process.
Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.
Hands full of experience on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
Environment: Sales Cloud, Salesforce.com platform, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.
Client: Evolve Bank & Trust, Memphis, TN Jun 2019 – Dec 2020
Role: Salesforce Developer
Responsibilities:
Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
Designed and Developed Dashboard to monitor case activities based on geography.
Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
Integrated external financial systems for synching data in Salesforce.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
Involved on creating Lightning Pages inside Lightning community Builder.
Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.
Created many Lightning Components and Server-side Controllers to meet the business requirement.
Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application
Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.
Developed robust Lightning Pages using aura framework and placed them on the community builder.
Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.
Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.
Worked on Salesforce Lightning Process Builder to easily automate Business Processes.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Used Lightning process builder for visualizing and creating automated business processes.
Created Scheduled and Batch Apex jobs based on the business requirements.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
Used Salesforce1 Simulator during the development to test if the lightning components work properly on the mobile device.
Used Sforce.one for managing navigation and built custom Visualforce components with jQuery Mobile and AngularJS.
Used Salesforce Lightning Inspector to debug the lightning components during the development process.
Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.
Hands full of experience on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
Environment: Sales Cloud, Salesforce.com platform, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.
Client: MagMutual Insurance Company, Atlanta, GA Feb 2016 – May 2019
Role: Salesforce Developer
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
Involved in deploying the AppExchange applications and integrating with third party applications.
Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
Used the Java Ant for testing and migrated the code to the deployment instance after testing.
Designed various types Email templates for auto response to customers.
Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.
Education Details:
Masters in psychology from Utkal University, India in 2004
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