Store Manager Retail Experience

Misty Mead

**********@*****.*** 972-***-****

**** ******* **** **** ***, Tx 76180

SUMMARY

Skilled store Manager with 15+ years retail experience with proven incremental growth in responsibilities, complexity and volume of store assignments. A leader with a proven track record of success, taking on underperforming assignments and elevation engagement, development, execution, and results of each location. A leader who has shown clear growth progression internally within the organization from associate level to a Store Manager role, while demonstrating a clear understanding of what it takes to lead a team to success while holding accountability to achieve results. EXPERIENCE

Store Manager

Kohl’s Department Store Plano, Tx November 2019 – current

Drove the Team to take the store location from a 4.4M volume/Bottom ten company ranking to its current position of projected 7.5M/Top 30 ranking location. I entered the Store during 4th Quarter just prior to Covid 19 Closures and Restrictions and was able to achieve an impressive Sales comp Brick and Mortar as well as Online during a very challenging environment.

*Achieved 3rd place ranking out of 1262 locations in the companies most relied upon Metric of Credit.

*Outperformed District/Territory and Company Associate Feedback Surveys each year.

*Successfully opened and ran very competitive sales comp of a full size Sephora format within store achieving Sephora Store of the Month within the first full year.

*Executed Flawless Operational Processes gaining the store an Omni Processing Center during year 2 of tenure, in which holds hands with significant sales comp and growth.

Store Manager

Ross Stores Inc. Dallas, TX February 2015 – November 2019

Led teams to success in three different locations

*Irving($14M annual volume) -Took the store from striking in all key metrics to zero striking store, with a sales comp of 8.7% YTD, best Cashier Performance of 112% YTD in the district.

*Colleyville($7M annual volume) - At this location achieved 93% Engagement and received recognition from Corporate level.

*North Richland Hills($4.5M annual volume) - Was able to achieve Shrink results of .72% surpassing goal set at 1%, by identifying and reacting to internal opportunities.

I own Training and Development for the district coordinating and overseeing the company’s Internal Evaluation Process and seeing through training and development for many new in role SM's and above. I have always been the supporting manager for the district in the DM absence from small vacation to extended leave.

Engagement in each of my stores 89%-93% has been recognized by the highest level. I achieve this by my unique ability to gain trust and respect within my team through leading by example with a great attitude daily.

Development and Succession planning is held high within my team and is reflective with a 34% turnover rate within my store. I have also promoted 2 Store Managers, 3 Assistant Store Managers, 10 Area Supervisors, and a numerous amount of retail associates into leadership roles from my stores.

Assistant Store Manager

Ross Stores Inc. Grapevine, TX September 2013 - February 2015

Was chosen to take on a stretch assignment role as acting Store Manager during temporary absence. Led the store to improve on major key Metrics. Brought Markdown numbers from above 2.5% to below 2% YTD, Improved customer service by 10%, and Staffed the store above goal with great talent.

Results achieved while in the ASM role was recognized by Store Manager and District Manager through recognition at Zone meeting. I owned and Achieved Markdowns of 1.5% vs. goal 2.5%, Shortage results of .65% vs. goal .75%, Service and Sizing both lowest per district.

I was selected to participate in MAP(Manager Assessment Process), a program designed to access skill sets and readiness for the Store Manager role. Assessed as "ready now" after only 9 months in the ASM role.

While in the ASM role I assisted in development of new in role AS/ASM/SM/DM and LP partners taking in much knowledge necessary for next level roles.

Area Supervisor

Ross Stores Inc. Colleyville, TX September 2012 - September 2013

Business Acumen- learned how to read reports, metrics to be met and how to impact each.

Merchandising- I had the opportunity to own both Hardlines and Softline departments. I learned the importance behind company standards from flexing, merchandising, colorization, and setting sales drivers (shops/end caps/displays). I was able to impact stores sales after experiencing how to drive product placement to boost.

I learned how to lead a team successfully and the importance behind strict delegation and follow-up.

I was fully responsible for store Opening and Closing and all duties involved from Daily assignment tasks to final recovery execution.

SKILLS

Results Driven Individual whom always delivers/exceeds expectations, taking 5 striking stores to 0 shrinking stores.

Passion for People Development( personally developed two store managers, four assistant store managers, ten area supervisors, and a numerous amount of retail associates into leadership roles within current company) I own training and development for my district and have very visible results in retention rate.

Engagement and respect within my team. I truly care for my team and go the extra mile to show them from just lending an open ear to birthday/holiday/anniversary parties. I know personal aspects of each from children's names to personal life trials and goals.

Recognizing my team for good behaviors. From individual acknowledgement during rallies, to a pat on the back. It is very important to me that my team feels valued for their hard work.

Sought after at each point in my career for next level support. Relied upon by District Manager to oversee the district in absence from small vacation to extended leave. My peers and their teams reach out to me for support and knowledge on a very regular basis.

Contact this candidate