Systems Analyst Project Management

Shaunta Walters

352-***-**** ***********@*****.***

*/**/****

Dear Hiring Manager,

This letter is to express my interest in working for your company. I would be a great candidate for this position. I have 17 years of hospital-based experience with different applications, and I have 7 years of IS experience. Over the years, I have learned and acquired a lot of skills within my current role of Systems Analyst Sr. I have worked closely with many application systems including RadNet, Discern Analytics Reporting, EMR systems such as Powerchart, FirstNet, and SurgiNet. Also including HNA User, Task Access, Prefmaint, Privmaint, and more applications. I also have experience in Project Management with inception of the many projects I have lead for my team as well as prepared training material for different applications, processes and workflows. I have led many meetings including being the facilitator for Integrated Testing. My experience and skills I have acquired over the years have prepared me to go to the next level.

I also have experience with being a supervisor and team lead for Florida Hospital Waterman for almost 4 years combined. I was responsible for 18 team members in ensuring all work expectations were met for the team. I also participated in the Gallup Survey where we increased our score 3 years in a row. I understand how to deal with people and how to lead a team. I am understanding to everyone’s needs but also at the same time making sure the task at hand is being completed in a timely fashion.

I do have the education for this position as well. I have my Masters in Business Administration with a concentration in Healthcare Management. I plan to go back to school to get my Doctorate in Business Administration with a concentration in Information Technology. I also plan to get certification in Project Management.

I look forward to hearing from you and look forward to working for this company in the future.

Sincerely,

Shaunta Walters

Shaunta Walters

352-***-**** ***********@*****.***

Objective: Seeking a challenging career with a company that will offer diverse experiences, promote growth, and utilize my strengths.

Education

Walden University-Minneapolis, Minnesota

Masters in Business Administration, April 2014

Dean’s List***

Florida International University – Miami, Florida

Bachelors in Health Services Administration, December 2007

Dean’s List***

Systems Experience and Knowledge of:

RadNet

PACS

RIS

Schtools

Core Code Builder

Prefmaint

Privmaint

Application Groups

Task application related to the App Groups

Discern Analytics 2.0

Olympus

Core Code Builder

BedRock

Discern Visual Developer

HNA User

HNA Combine

Location.exe

PM Launch

Troubleshooting Applications

Power Insight (Productivity Reports)

OneNote-Digital Notebook

Word Processing

Excel

PowerPoint

Publisher

Typing Skills (50-70 words per minute)

Professional Experience

BayCare Health System, February 2017 – Present

Systems Analyst Senior for the IS Clinical Applications Team:

Conducts systems analysis of different issues and system/application domains. Including testing and validating of many applications with Cerner related workflows and processes.

Monitors and maintains the Service Now ticketing system by troubleshooting, analyzing and resolving all ticketing issues.

Provides effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Increased the customer service percentage to 95% and maintained this percentage by completing all Service Now tickets timely while continuing to use the BayCare values and policies which strive for quality care to customers.

Complete and maintain an Identity Access Management system to ensure users have correct positions, credentials, and access to various Cerner applications. Create and maintain user accounts for new hires and current employees, as well as generic accounts needed for different processes and workflows.

Leverage queries/CCLs in obtaining and auditing large sets of data, reviewing system logs to determine usage levels and system security to target insufficiencies and to implement appropriate solutions.

Participates in Regression Testing, Domain Validation/Testing, and Disaster Recovery planning, implementation, and testing to ensure business continuity.

Develops scripts to help automate the maintenance of workflows and processes.

Ensures the Cerner application systems meet all functional requirements

Completes and maintains education documents for different processes and workflows for the IS Application team and system users.

Mentors new team members on different workflows and processes by ensuring to follow the BayCare Values and policies in aiming to give quality care to customers.

Project Management for the IS Clinical Applications Team:

Project lead and implementation for internal projects as Project Manager (Inception)

Managed multiple projects simultaneously while meeting deadlines.

oSuccessfully Implemented ERS/Revenue Cycle successfully to provide a streamline of one system process for the registration and scheduling workflows. Worked with various stakeholders and other project leaders to ensure the project was completed successfully.

oAccomplished implementing the RadNet application system successfully which involved moving users from the RIS system to a more streamlined Cerner application where this minimizes potential risks and errors involving diagnostic testing for patients.

oCoordinate and organize project-specific resources, including people, tools, and equipment to successfully deliver product for integration testing.

oComplete the yearly Code Upgrade for the hospital’s EMR system including successfully completing the project objectives including the domain strategy and change control, while also working with the Upgrade Center on understanding solution functionality in use and to prioritize issue post testing. Ensure integration testing is completed, and issues are reported to the Upgrade Center including interfaces, ops jobs, printing and 3rd party testing.

oSuccessfully completed the Between Visit Project which included streamlining the process and providing clinics with an encounter to document and order diagnostic tests/labs when a patient is between visits or in preparation for a future visit.

oSuccessfully completed the Discern Analytics 2.0 Project which continues to provide high level data analytics reporting gauging consumer confidence in real time.

oDelivered a quality pre-registration solution for patients by implementing the Phreesiapad which uses self-serve to streamline patient intake.

oSuccessfully implemented the Illumicare ribbon integration into the Cerner EMR, which in turn reduced the cost of medications, labs, and radiology tests per admission. Gives clinicians real-time, patient-specific cost and risk data at the point of care so they can make the best decisions for their patients.

oSuccessfully implemented the Curaspan-nHDischarge project which helps the case managers and doctors during the patient's discharge process in expediting the referral and discharge process of patients’ info being streamlined in one area within the provider searching tool.

oCompleted the Go Live Project involving the naviHelath nHDischarge which involved theCase Management, Post Acute Center and inpatient Behavioral Health areas in automating the post-acute referral process from referral to discharge notification, streamlining the process for referrals and increasing the efficiency and decreasing the length of stay.

oSuccessfully implemented in helping to open a new hospital called BayCare Hospital Wesly Chapel, in which brings the patient-centric, high-quality, compassionate care to the Wesley Chapel community, enhances patient experience and satisfaction with a new state-of-the-art facility, and furthered BayCare’s strategic business growth while providing employment and economic opportunities.

oSuccessfully upgraded the legacy hospital to a new hospital replacement for South Florida Baptist Replacement Hospital (SFBRH); which with the expansive space, continues to support both current healthcare needs and future growth while aiming to deliver superior patient care and enhanced comfort.

Florida Hospital Waterman, July 2014-February 2017

Supervisor for Centralized Scheduling and Pre Access Department: manages and supervises all scheduling, pre registration, order management, and authorization areas. Ensures patients are scheduled efficiently and correctly while using trust, hope, and belonging standards. Maintains bi directional communication between the patient access, clinical, and administrative partners within the hospital setting.

Always focuses on process improvement strategies and updating and outlining scheduling, auth, and pre registration workflows.

Is accountable for patient satisfaction and engagement scores.

Florida Hospital Deland, February 2013-June 2014

Patient Access Educator/Trainer: Created/Implemented department training manual and other training materials. Registers emergency room patients, outpatients, and inpatients. Trained all new staff on policies, processes, and procedures within the patient access/patient financial services department. Acts as supervisor on occasions. Helped create department’s intranet page. Trainer for PBX (operators) and cash handling procedures, financial counseling, and customer service. Collects on self-pay patients initiate financial assistance process. Helps meet collection goals. Completes scheduling for staff, create presentations, and auditors for all registered accounts.

Florida Hospital Waterman, November 2007-February 2013

Preceptor/Trainer for new employees in assisting in their training and development in patient financial services and customer service. Assisting the Lead Registrar in leadership duties such as preparing zone sheets, coordinating employee events, and helping in guidance of new customs to make the work environment more precise and efficient to promote teamwork and well-being of the patients, visitors, and staff.

Registration specialist in Patient Access/Patient Financial Services in giving great customer service to patients while verifying insurance, collecting payments (top Collector for various months), completing authorizations, obtaining and updating vital information, registering and collecting payments from surgery patients, registering and collecting payments from outpatients using data entry, and assisting financial counselors in helping patients receive financial assistance.

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