Branch Manager Customer Service
Resume:
Cynthia A. Arthur
Newington, CT. 06111
Education:
St. Joseph College, West Hartford, CT.
Pursuing Masters Degree (1997 -)
St. Bonaventure University, Olean, NY
Bachelor of Arts Degree in Mass Communications (May 1983)
Scranton Preparatory School, Scranton, PA.
Graduated (June 1979)
Work Experience:
Client Relationship Officer, Torrington Savings Bank, Bristol/ Burlington Markets. 1-24-present.
Responsible for business and personal account growth in specific markets
Keep Torrington presence in markets by attending and participating in local events
Work with managers in all markets to increase deposits
Assistant Vice President, Senior Branch Officer, Torrington Savings Bank,
Bristol, Ct., May 2021-present
Manager of the new location in Bristol
Doubled goals in first 6 month post opening
Grew by 13 million from yr. 2022-2023
Branch Manager, People’s United Bank, Berlin, Ct.
(December 2016-May 2021)
Responsible for running a full service branch in a grocery store environment
Achieved sales goals the first year in the office for the first time since office opening
Achieved recognition for top Merchant Sales producer and top Payroll producer
Achieved low risk rating for operations in the office
Selected to be Bank Ambassador for Farmington Bank Conversion
Assistant Manager, Webster Bank, West Hartford, Ct.
(May 2015-December 2016)
Responsible for running the highest volume branch in the district in the absence of the branch manager. Achieved over 150% of personal sales goal monthly during the first six months of employment.
Consistently achieved over 317% of personal sales goals
Branch Manager, Sovereign Bank, Simsbury, Ct.
(May 2012-May 2015)
Responsible for the operations of a branch office located in Simsbury, Ct.
Led the district in the Q4, 2011, Q1 2012 and Q2 2013 sales sprints.
Led office from a level 4 branch to level 3 in six months with new business.
Took 15.5% weighted average performance on April 10, to 102.5% June 30.
Main contact for hiring, firing, and sales performance
Auditing and operations
High quality customer service in every customer interaction
Financial Services Representative II, TD Bank, Newington, Ct.
(Feb 2008-December 2011)
Consistently the top licensed salesperson in state footprint
Sold $356,000.00 in products during first ten months of licensing
Received recognition for being the top fee revenue producer for 2009 and 2010, surpassing annual goal after 6 months
Licensed to sell mutual funds, fixed annuities, life and health insurance
Serves as mentor for new and existing FSR’s
Senior salesperson in store responsible for high level of customer service and sales goals Certified consumer lender
Top mortgage and loan producer
Responsible for customer problem resolutions, new accounts and sales plans
Consistently exceeds sales goals
Customer Service and Sales Manager, Retail Banking Officer, TD Banknorth, Glastonbury
(November 2002-Feb 2008)
Responsible for: complete day to day operations of the largest volume office in the region
Sales goals, which include loan, investment, mortgage and retail product referrals
Staff development, coaching and performance appraisals
Compliance in all areas of the bank
Manage staff to high levels of customer service
Member of retail conversion team responsible for training newly acquired branch’s staff on policies and procedures
Member of Peer Audit team responsible for auditing branches in region for compliance to policies and procedures
Assistant Branch Manager – American Savings Bank, Glastonbury, CT.
(August 2001-November 2002)
Complete operations of the branch in the absence of the branch manager
Top loan officer for volume of loans without errors in 2002
Acting branch manager during transition to TD Banknorth.
Branch Operations Supervisor – Fleet Bank, East Hartford, CT.
(Oct. 2000 – August 2001)
Supervision of a staff of seven tellers in the daily operations of a high-volume branch.
Personnel issues involving the staff, cash levels, ATM’s, auditing and security.
Perform teller function when necessary.
Reporting and balancing of the branch.
Must ensure compliance with the bank’s policies and procedures.
Assistant Manager - The Savings Bank of Manchester, Wethersfield, CT.
(June 1998 – Oct. 2000)
Responsible for new accounts, attaining deposit goals
Overall management of the branch in absence of the branch manager;
Customer counseling, auditing and security.
Perform cross training for tellers in the new accounts area.
Scheduling of non-exempt hours for the branch, monthly branch training and development.
Liaison between the branch staff and management in regards to personnel issues.
Recognized for achieving goals in 1998 checking account campaign
Top number of referrals to the Infinex Investment department.
Recognized in 2000 for the highest number of Infinex referrals in the branch system.
Personal Banker - The Bank of Hartford, West Hartford, CT.
(September 1993 - January 1994)
New Accounts representative, responsible for all opening and closing of accounts and the attainment of goals.
Performed teller functions when required.
Customer Service Representative - Hartford Insurance Group, Personal Lines Insurance Center, - Windsor, CT.
(January 1989 - September 1989)
Serviced customers needs in a full service telephone operation.
Branch Manager - Bank of Hartford, Tunxis Plaza, Bloomfield, CT.
(January 1988 - December 1988)
Responsible for functioning of large deposit based branch.
Branch Manager - Bank of Hartford, Civic Center Plaza, Hartford
(July 1987 - December 1987)
Management responsibilities for small office located in Hartford Civic Center
Additional Banking Experience:
Personal Banker - The Bank of Hartford - Hartford, CT.
(July 1986 - July 1987)
Member Services Representative, Dutch Point Credit Union - Wethersfield, CT.
(December 1985 - July 1986)
Teller - Connecticut Bank and Trust Co.- Newington, CT.
(February 1985 - December 1985)
Teller - New England Savings Bank - Groton CT.
(July 1984 - February 1985)
Teller - Scranton National Bank - Scranton, PA.
(October 1983 - July 1984)
Additional Memberships and offices held:
Central Connecticut Chamber of Commerce member 9-21-present
Central Connecticut Chamber Ambassador 1-24
United Way of West Central Connecticut Board Member 9-21-present
Bristol Adult Resources Board Member 2022-present
Main Street Community Foundation -9-21- present, WoW committee member and scholarship committee member
Bristol Rotary member 1-24
Berlin Rotary member 2016-2021
Waterbury Emblem Club member 2004-present
Waterbury Elks member 2005-present
Licenses Held:
Series 6 and Series 63
State of Connecticut Life, Accident and Health Insurance
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