Director of Quality Assurance and Engineering

MARC L. KISHFY

Aventura, FL ***** 401-***-**** **********@*****.*** linkedin.com/in/marc-kishfy

https://www.linkedin.com/in/simranjyot-rayat-820744137https://www.linkedin.com/in/tiffany-chen-a680562/https://www.linkedin.com/in/debraheisler/

DIRECTOR, IT QUALITY ASSURANCE & ENGINEERING

Committed to providing technical acumen and ensuring professional integrity

An accomplished IT Quality Assurance and Engineering Leader with in-depth knowledge and experience in managing QA/QE teams in all phases of the Software Development and Testing Life Cycles (SDLC/STLC) utilizing Agile and DevOps methodologies. Adviser to C-suite partners and global operational leaders in Product Quality Strategies, QA Process Improvements, Test Automation, Mobile Applications and Responsive Websites. Provide excellent cross-functional leadership in high-pressure, challenging, and deadline-driven environments.

Ready to impact organizations, “Lead by Example,” and develop world-class technology solutions.

Project & Timeline Management IT Strategic Planning Life Cycle Management Team-Oriented Mobile Applications Automation Tools Data Analytics Quality Assurance Operations Testing Client Relationships Cost Management Process Improvements Emerging Technology Consulting Root Cause Analysis Business Requirements Training & Mentoring Cross-Cultural Communication Agile & DevOps Methodologies

PROFESSIONAL OVERVIEW

VAULT

Director, Quality Assurance & Engineering Jan 2022 – March 2024

As Director, thought leader and champion of quality best practices, I developed and maintained the quality practice for all product delivery teams at Vault. I worked to identify and understand the business problems being solved, devised a strategy, and then implemented that strategy by applying tried and true agile testing principles to the SDLC. Teamwork is essential to our success. As part of the IT leadership team, I worked with other cross-functional leaders to deliver high quality winning solutions. I also provided leadership to multiple teams of Quality Engineers and SDETs both onshore and offshore in Asia, Europe, and South America and worked with the leaders of other disciplines to increase the QA impact across the organization.

Key Accomplishments:

Established QA KPIs, metrics, and OKRs to measure quality and performance

Setup pilot team to transition from Quality Assurance to Quality Engineering using BDD/Cucumber

Defined QA Standards and Best Practices

Expanded Automated Testing to include Unit tests which reduced development time by 30%

Setup recurring QA audit and assessment to track and measure standards compliance

Introduced QA training programs to support continuous improvement and personal growth

Defined QA/QE roadmap and strategy to better align with company goals

Identified and implemented process improvements resulting in a 60% reduction in missed requirements, requirement gaps and ambiguity

ASSURANT

QA Manager / Lead Sep 2019 – Nov 2021

Assisted leadership in the management of all QA teams in terms of process improvement, resource acquisition, test strategy, test planning, tool selection, training, metrics, performance, and quality measurements. Managed QA teams in Miami, India, and Mexico which consisted of both manual and automation Quality Engineers totaling 34 on-shore and off-shore resources. Daily functions included: managing and coordinating all testing initiatives with the on-shore/off-shore teams; supervising the development of automated test scripts, manual test cases, test plans and test strategy; interviewing and hiring candidates for open positions; conducting performance reviews; meeting with leadership to report on status of QA; resolving project bottlenecks; resource projections and planning with PMO; executing audits to ensure teams were adhering to established standards and best practices.

Key Accomplishments:

Introduced Test Automation which increased our speed to market by 50%

Reduced number of post-production bugs by 80%

Established QA Standards and Best Practices

Implemented QA metrics and KPIs to measure quality and performance

Improved Developer to QA ratio from 6:1 to 2:1

Vetted, interviewed, and hired all QA resources – both manual QA and Test Automation Engineers

Promoted to the Digital Steering Committee and tasked with recommending and implementing solutions across the department

Spearheaded QA training programs which reduced late-stage defect density by 50% and reduced employee turnover rates by 30%

AMICA MUTUAL INSURANCE

QA Lead Feb 2010 – Nov 2018

Served as the Project Manager, alternate Scrum Master, and QA Lead on numerous projects utilizing Agile, Waterfall, and DevOps methodologies. Led the Testing Team through the design process of functional and performance tests. General daily functions included, managed and coordinated all testing initiatives with the onshore/offshore teams; supervised the development of automated scripts and manual test cases; designed test plans; and established service level requirements for test cases.

Key Accomplishments:

Recognized as a Subject Matter Expert (SME) regarding mobile products, such as mobile apps, responsive design websites, and mobile device acquisition and management.

Assumed project management of the development and testing of the mobile app which resulted in a 40% increase of 4 and 5 star app store reviews

Triaged all defects and environmental issues, while ensuring quality assurance standards.

Trained and mentored new hires on software testing processes and procedures.

Reduced defect density by 75% by conducting root cause analyses and advising developers on findings.

MEDITECH - MEDICAL INFORMATION TECHNOLOGY

Implementation and Applications Analyst Feb 2007 – Feb 2010

Led QA team in implementation for all hospital HCIS installations. Primary duties included conducting application demonstrations with the Marketing team to C-suite partners; administer regression tests; identified and reported application defects; and educated clients in software functionality and application. Likewise, conducted training seminars to customers and employees alike, both onsite and virtually.

Key Accomplishments:

Selected by key decision-makers to join the International Division to assist expansion efforts into the South American and European markets utilizing my technical expertise and business acumen.

Saved the Company on potential training costs by resolving a hospital’s application issue, resulting in both a high satisfactory rate and purchase of a new application module.

Reduced the number of duplicate bugs by 80%, by cross-collaborating with the QA and Development teams and designed a tool to resolve the issue of defect duplication.

EDUCATION

B.S., Business Administration – Computer Information Systems Bryant University Smithfield, RI

TECHNICAL EXPERTISE

Operating Systems: Android, Apple iOS, Mac OSX, Microsoft Windows

Programming Languages: Gherkin, Java, JavaScript, Meditech MAGIC CS, and FOCUS, Python, Ruby, SQL, VB

Applications, Tools, Frameworks: Apache JMeter, Appium, Atlassian Confluence, Atlassian JIRA, Broadcom Rally, BrowserStack, Cucumber, Cypress, Figma, Git/GitHub, Guidewire BillingCenter, Guidewire ClaimCenter, Guidewire PolicyCenter, HubSpot, IBM QMF for Workstation, IBM Rational ClearQuest, Jenkins, LiveVox, Lucidchart, Microsoft Azure DevOps, Microsoft Azure Test Plans, Microsoft Office, Microsoft Playwright, Microsoft Project, Microsoft TFS, Miro, MongoDB, Open Text/Micro Focus LoadRunner, Open Text/Micro Focus Quality Center/ALM, Open Text/Micro Focus UFT/QTP, Perfecto Mobile, Postman, REST Assured, Sauce Labs, Selenium, SmartBear Zephyr Scale, SoapUI, WebdriverIO, Xray

VOLUNTEERING & CAUSES

Progreso Latino

Volunteer Coordinator for fundraising events to support employment opportunities within the community.

Providence Community Action Program

Sponsor/Mentor/Volunteer for community events benefiting underprivileged youth

LANGUAGES

English – Native

Spanish – Advanced (ILR Level 3)

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