Customer Service Travel Consultant
Resume:
UJJAWAL
KUMAR
Senior Travel Consultant
DETAILS
Atlanta, Georgia
**************@*****.***
PROFILE
CAREER SUMMARY
Energetic and resourceful Travel Consultant with several years of experience in Travel Industry assisting clients on trips and to various destinations in different parts of the world. Adept at performing research in an effort to make optimal travel plans. Experienced in organizing itineraries according to time frames, weather, and events. Dedicated to providing clients with the best customer service,and travel experience possible. Good knowledge of Central Reservation System, Global Dis- tribution System and Online Travel Portals (e travel) for Flights, Hotels and Packages. PROFESSIONAL SKILLS
• Knowledge of GDS - Amadeus, Worldspan, basics of Galileo and CRS Pegasus.
• Well versed in various areas of travel (domestic/international, business/holidays)
• Knowledge of Domestic and International Destinations
• Sales skills and Customer oriented approach
• Good Customer handling and Customer Relations skills
• Good communication and email writing skills
• Working knowledge of MS Word and Excel
Other Areas of Professional Interest
• Attend Trainings to maintain familiarity with changing travel environment and tourism dynamics.
• Researching information on different destinations. PERSONAL DETAILS
Hobbies: Traveling
Languages Known: English and basics of Spanish
Visa Status: Green Card Holder
Marital Status: Married
EMPLOYMENT HISTORY
Cashier At PUBLIX Supermarket, CUMMING
OCTOBER 2024
• Handling inbound sales and receive payments.
• Provides premier customer service, including greeting customers and answering their questions.
• Bags products when necessary.
• Maintains a neat and clean register area.
Senior Travel Consultant, Onkar Infotech Pvt Ltd (SOUTHALL TRAVELS), GURUGRAM JANUARY 2024
Sales Consultant for flights, hotels and packages to U.K. customers
• Handling inbound sales calls, emails and chat from the customers related to their travel requirements and booking traveling arrangements for them (individuals or businesses).
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Preparing customized itineraries to suit the clients’ preferences and budget.
•Organize travels from beginning to end, through booking tickets and accommodation securing transportation etc.
• Making and confirming bookings, often via a Global Distribution System or central reservation system.
• Collect deposits and balances
• Issuing documents like confirmation email, hotel vouchers and invoice.
• Providing advice on travel details like baggage limits, cancellation and amendment policies related to the booking.
• Modifying/ cancelling existing bookings
• Achieving the revenue and profit targets
• Coordinating with internal departments for instance, Ticketing, Tour Operations and Refunds Executive Concierge / In Resort (24/7 Team), Luxtripper, GURUGRAM APRIL 2022 — OCTOBER 2023
Working as part of the In Resort / Concierge Team in handling customer queries after the commencement of their travel.
• Handling escalated customer service issues raised by the guests once they are in the hotel or in resort.
• Ensuring customers' delight by fulfilling the last-minute requests of the guests or if any travel arrangements were to be made due to flight disruption or any schedule change of the flights.
• Co-ordinating with the hotels, transfers suppliers, and Destination Management Companies (DMCs) worldwide in getting the holiday arranged as per the holiday package promised to the customer by the sales agents.
• Auditing the tour/holiday packages and doing the quality checks on the booking to ensure that the holiday packages are booked as per the customer's requirement. Senior Travel Consultant, Onkar Infotech Pvt Ltd (SOUTHALL TRAVELS), GURUGRAM JUNE 2015 — MARCH 2022
Sales Consultant for flights, hotels and packages to U.K. customers
• Handling inbound sales calls, emails and chat from the customers related to their travel requirements and booking traveling arrangements for them (individuals or businesses).
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Preparing customized itineraries to suit the clients’ preferences and budget.
• Organize travels from beginning to end, through booking tickets and accommodation, securing transportation etc.
• Making and confirming bookings, often via a Global Distribution System or central reservation system.
• Collect deposits and balances
• Issuing documents like confirmation email, hotel vouchers and invoice.
• Providing advice on travel details like baggage limits, cancellation and amendment policies related to the booking.
• Modifying/ canceling existing bookings
• Achieving the revenue and profit targets
• Coordinating with internal departments for instance, Ticketing, Tour Operations and Refunds Customer Service Executive, Arvato Bertelsmann, GURUGRAM NOVEMBER 2014 — JUNE 2015
Process: British Airways
Job Profile: Handling inbound calls and assisting the customers with their flight bookings like cancelation, amendment, baggage queries, terminal information etc.
Admission Manager, IIPM, GURUGRAM
FEBRUARY 2010 — OCTOBER 2014
Job Profile: Co-ordinating and working in close association with the channel partners related to admissions. Supervis- ing, day to day administrative work.
Tech Support Executive, Teleperformance USA, GURUGRAM AUGUST 2009 — FEBRUARY 2010
Process: Sandisk (US)
Job Profile: Trouble shooting the issues related to the phone lines, routers, internet etc.and resolving the technical queries of the Customers.
Tech Support Executive, IBM, GURUGRAM
AUGUST 2008 — MAY 2009
Process: Bell Canada
Job Profile: Trouble shooting the issues related to the phone lines, routers, internet etc. and resolving the technical queries of the customers. EDUCATION
Bachelor Of Commerce, Delhi University, Delhi
2006 — AUGUST 2024
Glocal University, Glocal University, Sah ranpur
JUNE 2017 — JUNE 2018
SKILLS
Ability to Work in a Team
Ability to Multitask
Fast Learner
Customer Service
LANGUAGES
English Spanish
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