Customer Service Support Representative

Georgia Main

**** ******* ******, **********, ** 95827

Phone: 916-***-****; Email: ***********@*******.***

Client-focused professional with customer service and training background seeking to collaborate and contribute skills while learning new ones.

CORE COMPETENCIES

Experience providing excellent customer service, including de-escalation of tense clients

Highly organized, including workspace and client information

Excellent oral and written communication skills with clients and colleagues

Experience in prioritizing work for deadlines and changing workloads

Exceptional work ethic, including observing confidentiality and demonstrating reliability.

PROFESSIONAL EXPERIENCE

The American Tradition Tattoo: Receptionist 9/1/23 to Present

Process and handle all payments for the shop, including being in charge of payroll

Assist clients over the phone, through email and in person with questions and appointments

Keep track of inventory and ordering for all supplies

Maintain a clean and sterile environment in accordance with California health code regulations

Build and maintain positive relationships with clientele and vendors

Insurance Auto Auctions: Consumer Support Representative 2/14/23 to 8/31/23

Scheduling appointment for clients nationwide

Monitoring possible release problems and communicating with other branches as well as third party contracted companies to find a solution as quickly as possible

Keeping thorough documents and notes regarding each account and interaction with clients

Became proficient in different state laws and regulations regarding vehicle sales

The Cheesecake Factory: Line Cook 9/26/21 to 2/13/23

Salad Station Lead responsible for maintaining quality checks on dozens of ingredients

Maintains work station integrity and customer service in a fast-paced work environment

Knowledgeable of multiple dishes and ensures accuracy of finished product

Collaborates with team members and assists in other stations as needed

Anixter: Account Manager 4/5/21 to 7/9/21

Managed a high-level national client base for security products and distribution

Engaged with international security manufacturers and vendors

Negotiated sales packages and freight costs with clients

Became proficient in internal, complex databases and software

Managed workload and reports with Microsoft Excel

Experis contracted with CGI: IHSS Service Desk Agent 9/6/19 to 3/22/21

Trained new in-office agents on calls and procedures and initiated interventions when necessary

Kept detailed logs of training notes and submitted them to management as needed

Provided thorough reports on new agents to management

Trainer for remote group classes for new agents nationwide

Granted access to supervisor-only functions based on work ethic

Worked in a busy call center, receiving and making calls to health care recipients and their providers

Provided callers with accurate information that follows company policy, as well as not giving out unauthorized information

Maintained proper security around government sites and confidential client information

Provided basic wage-garnishment information, payroll information and problem-solving with clients via telephone

Multi-tasked with tools and used three computer screens at any given time

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