Restaurant Operations
Resume:
Dave
Reid
** ******* *********, *****’s Sports Grill is the largest family-owned and
operated restaurant group in the Southeast.
Oversaw all operational initiates for 34 popular Florida stores with an average per unit volume of $4 million and average 7,000 sq ft locations.
Oversaw 5 Regionals, 150 managers and 2,400 employees.
Within 6 months, cut comp overtime hours in half and reduced overall labor by over 1%. Decreased beverage costs by 1.5%.
Drove competitive upselling and posted positive comp store sales during Summer 2019. The chain had posted negative sales for the previous 1 years prior to Dave’s hire.
Created systemwide service training seminars for all managers and FOH employees. Created and rolled out a new Comp / Void policy that resulted in a reduction of over $200k in Comps and Voids within 6 months. Implemented internal and external food safety initiatives in accordance with state law.
Oversees all aspects of operations for this premier restaurant located in the historic electric building in the heart of Florida’s Capital City. The Edison is an upscale dining experience with a scratch-prepared menu of regional cuisine in the most memorable of locations.
BHM Holdings 30a
Restaurant Operations – September 2021 to June 2022
Hospitality group based in the 30A area of the Florida panhandle operating Macho Taco and Hooked Seafood restaurants at the Hub on 30A. Opened a full service, full bar Mexican soul food restaurant, Macho Taco Cantina, in Destin. Oversaw this companies’ expansion from the ground up, building 2 more restaurants and the Salty Butcher shop at the Allen Texas Hub, a huge open air mixed entertainment district north of Dallas.
The Edison Restaurant and Power Plant Café
Director of Operations –June 2022 to December 2024
EXPERIENCE
Hospitality Industry Veteran with proven leadership, public speaking, training and organizational skills and a track record of success in all aspects of the food and beverage industry. Opened over 70 restaurants and 2 ghost kitchens from coast to coast. Former Chairman of the Florida Restaurant & Lodging Association. 22-years helping lead Miller’s Ale House, a thriving multi-million-dollar Florida-based restaurant chain growing it from 4 to 80 locations in 10 states with an AUV of $5M. As Executive Vice President, Dave was responsible for all aspects of this fast-paced operation and its more than 6000 employees.
Duffy’s Sports Grill
Chief Operating Officer 2018 - 2019
Completed a consulting arrangement leading legendary Los Angeles-based fast casual Asian restaurant chain Chin Chin and Butcher, Baker, Cappuccino Maker, through unprecedented challenges of 2020. Successfully navigating the demanding task of living and operating within LA County and Las Vegas, including opening two new post pandemic ghost kitchens. After 16 months of being stationed full time in Los Angeles, the chain posted a successful recovery including regaining all 2020 losses and making more profit than they had posted in the past 9 years.
FTR Hospitality
Restaurant Operations Consultant – February 2020 to July 2021
SKILLS
Multi-unit Operations Culture based leader. From fast casual to full service.
Focuses on the store managers improvement and development.
Leads with a focus on service is king, growing comp sales and profits.
Opening New Restaurants - from site selection to the opening day
Keynote speaker – Culture / Results Teambuilding / Training / Motivation / R
Legal and Government Relations
Project management, task allocation and Organizational planning
HR - Nationally Certified Human Resources Professional (PHR)
Food Safety / Alcohol Awareness Pro
Strategic Marketing and Sales Building including corporate web site development, focused implementation of SEM, SEO, social media, email and text campaigns, print, radio, television and online campaigns, sponsorships, events, local grass roots, charity, offers and promotions.
Restaurant Operations
********.***@*****.***
www.linkedin.com/in/davereidrestaurantleader
Tallahassee, Florida
JOB EXPERIENCE
Dave
Reid
(CONTINUED)
Your Sincerely
YOUR NAME HERE
Reduced Operations payroll by over $1 million annually by redesigning the Franchise Consultant and Regional Manager roles.
Reduced existing WOB Beer school training and costs from 10 days to 5 days, eliminated excessive and immediate turnover that was occurring within the first week of employment.
Brokered an agreement with external payroll company that lowered the payroll fee by 20% and provided WOB with new electronic on-boarding at no charge.
Created and conducted the first RM leadership training programs. Initiated and launched the first WOB Train the Trainer program, Go Pro Kitchen training, AGM and Manager training programs.
Created and conducted the first Non-Harassment training. Implemented the use of arbitration agreements. Updated staff and corporate handbooks to be current with HR law. Handled and closed several HR and legal employee issues. Created an HR based write up form and safety and fire safety training program. Wrote and implemented RM and GM written job descriptions.
Created and implemented a daily health inspection program.
Created and implemented an upselling incentive program.
Implemented online project management system (Base Camp).
Created a system of uncovering employee theft and fraud through excessive voids and misuse of the loyalty points program
Chairman of the Florida Restaurant & Lodging Association
Doctorate of Foodservice award - North American Association of Food Equipment Manufacturers (NAFEM)
Named as one of the “Florida’s Faces in Hospitality” by the FRLA
General Manager of the year Award (twice)
HOBBIES
Horseback Riding
Photography
Created several Food and Beverage menus, promotions and specials.
Testified at the State Capitol and worked closely with government agencies over the past 20 years for various businesses.
Headed up several charity events to include packing over 100k self-stable meals in one day for the hungry.
Created an Alcohol Awareness and Food Safety program that is certified by the State of Florida.
Implemented several programs which resulted in tremendous profit growth through increased sales, F& B cost savings, loss prevention, and guest experience improvements. Developed campaigns, policies and training methods resulting in customer loyalty and retention, new customer acquisition, improved community relations and turnover.
Launched Dozens of successful new Food and Beverage Menu rollouts.
Served on committee of Florida businesses working with associations and legislators to address proliferation frivolous lawsuits related to online accessibility challenges.
AWARDS
World of Beer Franchising, INC.
Chief Operating Officer 2016 - 2018
Millers Ale House Restaurants
Executive Vice President 1993 - 2015
GM, RM to EVP, oversaw, opened and managed complete operations of 70 high-volume restaurant. Drove a positive culture a staff of over 6,000 employees and 350 managers in 10 states.
Oversaw Human Resources, authored staff and management handbooks, wrote and produced internal video training programs.
Managed all aspects of new store openings from preopening, construction oversight, budgeting, stocking, staffing and training.
Negotiated food and beverage contracts and developed drink books, menus and limited time offers.
Visited multiple stores around the country weekly
Successfully and repeatedly represented Miller's Ale House in legal challenges both in mediation and testimony phases.
Preemptively and responsively managed crisis, governmental relations and litigation internally, and externally in the media, legislative and legal arenas. From response strategy to communication and implementation.
Testified several times on behalf of the restaurant industry at the Florida State Capitol regarding key legislative issues and met privately with the past 4 Governors.
Developed campaigns, policies and training methods resulting in customer loyalty and retention, new customer acquisition, improved community relations and turnover.
MILLER’S ALE HOUSE RESTAURANTS
Executive Vice President of Operations 1993 – 2015 (22 years)
ACOMPLISHMENTS
Hospitality Operations
JOHN
WILLIAMS
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