Customer Service Resources Manager
Resume:
REBECCA SOUTHERLAND
*** ***** **. *********, ** 92058 C: 573-***-**** ************@*****.***
Committed and motivated with exceptional customer service and decision making
skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable with excellent organization, communication and relationship-building skills.
S KILLS & A BILITIES
●
Ten Years customer service experience
●
Great people skills
●
Five years administration/office experience
●
Four years HR experience
●
Great communication skills
●
Fluent in Microsoft/ 35wpm
●
Accounting experience
●
Inventory systems
●
Managing
●
Fluent in Quick Books
●
Excel experience
E XPERIENCE Liz's Cleaning Services-Human Resources Manager
Drafted and finalized Necessary contracts
Manage the staffing process, including recruiting, interviewing, hiring and onboarding. Ensure job descriptions are up to date and compliant with all local, state and federal regulations. Develop training materials and performance management programs to help ensure employees understand their job responsibilities. Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date. Investigate employee issues and conflicts and brings them to resolution. Ensure the organization’s compliance with local, state and federal regulations. Use performance management tools to provide guidance and feedback to team.
Ensure all company HR policies are applied consistently. Maintain company organization charts and employee directory. Partner with management to ensure strategic HR goals are aligned with business initiatives. Maintain HR systems and processes. Conduct performance and salary reviews. Provide support and guidance to HR staff. Analyze trends in compensation and benefits
Enumerator-2020 US Census Bureau
Collect household and group quarters demographic information. Canvass assigned areas in order to complete difficult cases.
Legal Assistant/Courier Summrell, Sugg, Carmichael, Hicks & Hart
Ran errands. Filed important documents. Assisted with setting up new cases. Assisted in Estate administration and estate planning. Tax Foreclosure preparation of all pleadings to bring Tax Foreclosure to a conclusion.
Pharmacy Technician/Administration/Legal Affidavit custodian Medicine Cabinet
Maintained detailed administrative and procedural processes. Filled prescriptions, including nursing homes and assisting the Pharmacist. Register work. Received, recorded, and banked cash, checks, and vouchers as well as reconcile records of bank transactions. Accounts payable, Accounts receivable. Prepared legal affidavits.
Receptionist West Brothers Chrysler Ford GM
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Answered phones and customers questions; often helped with customer concerns. Collecting payments and assisting customers to the correct location/office. File and scan daily paperwork/documents. Organized the office regularly to better assist co-workers as well as myself. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Youth Care Specialist Boys and Girls Town of Missouri
Organized activities that develop children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Physically and verbally interact with children throughout the day. Monitored children's play activities to verify safety and wellness. Also answered phones; prepared and filled out daily log.
2010US Census Bureau
Mapped homes using a geographical positioning device. Collected household demographic information. Canvassed assigned areas.
Assistant Accounting Manager-Cashier Flying J
Performed debit. Credit and total accounts on computer spreadsheets/databases using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconcile records of bank transactions. Assisted customers with their purchases and helped stock inventory. Overseeing accounts payable, accounts receivable and payroll functions and positions. Cash flow management and reporting as well as answering phones.
Certified Nursing Assistant Meramec Nursing Center
Observed and documented patient status and reported patient complaints to the case manager. Read and recorded, temperature, pulse, and respiration. Completed and submitted clinical documentation in accordance with the nursing home guidelines. Assisted with adequate nutrition and fluid intake.
C Certificate of Private Investigation
Ashworth College 2019
Associate of Arts: Criminal Justice
East Central College 2012-2014
Stress management. Coursework in Sociology and Psychology. Coursework in Juvenile Justice and Deviance in Society.
Union, MO
High School Diploma: General studies
2006
Continental Academy
Cuba High School: General studies
online
Member of Drama Club. Cheerleader. Graduated with high honors. Volunteer Work
online
Temporarily managed my aunt’s day care service while she was ill. Highway litter pick up.
P AGE 2
REFERENCES Darnisha Vinson
Census Field Supervisor
757-***-**** Personal cell
402-***-**** Census cell
Norfolk, VA
Debbie Southerland ************@*********.***
New Bern, NC
David Baxter *********@*****.*** 252-***-**** Ext. 255
416 Pollock St., New Bern, NC 28560
P AGE 3
Contact this candidate