Customer Service Data Entry

DENISE COOPER

760-***-**** *.*********@*****.***

Summary

Experienced customer service professional with a proven track record of delivering exceptional service and satisfaction to clients across various industries. Adept at managing customer inquiries, resolving issues, and ensuring a positive experience throughout the entire customer lifecycle. Possesses strong communication and interpersonal skills, with the ability to build rapport and trust with diverse clientele. Demonstrated ability to work effectively in fast-paced environments, meet tight deadlines, and collaborate with cross-functional teams. Proactive problem solver with keen attention to detail, dedicated to enhancing customer relations and contributing to overall business success.

Skills

Communication Skills

Problem Solving

Tracking systems

Customer Satisfaction

Data Entry

Time Management

Easily Adaptable

Conflict Resolution

Product Knowledge

Team Collaboration

Customer Retention

Positive Attitude

Multitasking

Adherence to Policies

Crisis Management

Attention to Detail

Conflict Avoidance

Technological Proficiency

Cross-Cultural Sensitivity

Follow-up Skills

Experience

Retail

Bear Flag Group 01/2024 to 12/2024

Ramona California

Customer Service

Delivery driving

Excepting cash and card payments

Low Business volume

Resource Counselor 01/2023 to 01/2024

Community Interface Services

Vista California

Contributed to the design, implementation, and management of community programs that addressed identified needs and promoted social integration.

Advocated for the rights and inclusion of community members, working to eliminate barriers and promote equal opportunities.

Built and maintained relationships with local businesses, schools, and community organizations to create a network of support for community members.

Maintained accurate records of community interactions, program outcomes, and individual progress for reporting and evaluation purposes.

Full Time Remote Contract Position 11/2021 to 04/2022

San Diego County Public Health Department/ Epidemiology San Diego

Analyzed epidemiological data using statistical methods, generating reports and providing insights to inform public health interventions.

Prepared and submitted timely and accurate reports to local, state, and federal health authorities, ensuring compliance with reporting requirements.

Participated in epidemiological research studies, contributing to the advancement of public health knowledge and practices.

Contributed to the development and maintenance of surveillance systems, ensuring the timely and accurate collection of epidemiological data.

Customer Service Representative 10/2020 to 05/2021

Willis Towers Watson via limited Areotek

Interacted with customers via phone, email, or chatted to address inquiries, provided information, and resolved issues effectively.

Investigated and resolved customer complaints or concerns, ensuring a prompt and satisfactory resolution.

Assisted customers with order placement, tracking, cancellations, and modifications, ensuring accuracy and efficiency.

Skillfully managed and de-escalated challenging situations, turning negative experiences into positive outcomes.

09/2007 to 02/2013

Veterans Affairs Medical Center Community Clinic Bradenton, FL

Conducted thorough assessments of clients' vocational abilities, considering their healthcare needs and limitations.

Assisted clients in identifying suitable employment opportunities, matching their vocational skills with available positions.

Offered emotional support and counseling to clients facing challenges related to their healthcare conditions and vocational goals.

Worked closely with healthcare professionals to ensure a comprehensive understanding of clients' medical conditions and incorporated this information into vocational planning.

08/2003 to 09/2007

Veterans Affairs Medical Center St. Petersburg, FL

Administered medications and treatments as prescribed, adhering to established protocols and ensuring patient safety.

Educated patients and their families on post-surgical care, medications, and necessary lifestyle adjustments for optimal recovery.

Responded efficiently to medical emergencies, providing immediate care and notifying appropriate medical staff as needed.

Participated in quality improvement initiatives, contributing insights and feedback to enhance the overall quality of care on the Medical-Surgical Unit.

12/2002 to 06/2007

Maxim Health Care Bradenton, FL

Delivered compassionate and client-centered care, addressing individual needs and promoting overall well-being.

Administered medications and treatments as prescribed, following established protocols and maintaining accurate documentation.

Engaged in ongoing professional development, staying informed about advancements in healthcare and best practices.

Participated in quality assurance initiatives, contributing insights and feedback to enhance the overall quality of healthcare services provided.

US Army 01/1998 to 11/2002

Sargent Rank of E5 / Squad leader/ MASH unit Germany

Coordinate the activities and assignments of your squad members, maintaining a cohesive and well-functioning unit.

Supervised and participated in the delivery of medical care to patients within the MAS*H unit, ensuring that standards of care were met.

Led your squad in responding to medical emergencies and crises, implementing established protocols for efficient and effective patient care.

Facilitated effective communication between squad members, other units, and higher-ranking officers to ensure seamless collaboration.

Education and Training

Diploma: Master of Public Administration 05/2022

Keller Graduate School of Management

Diploma: Bachelor of Science Health Information Management 2020

DeVry University San Diego, CA

Biological/ Healthcare Processes. 2016

National University General Education

Awards

National Society of Leadership and Success

Humanitarian Service Medal

Kosovo Conflict Medal

Honorable Discharge

Dean's list 2020, 21, 2022

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