Customer Service Food, cosmetology, bartending

******.*******.******@*****.*** 682-***-**** Burleson, TX 76028

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. I take every skill I learn wherever I go, life is too short so I want to be able to bring joy into the world and apart of that can start with good customer service, and building connections

Skills

Basic accounting

Payment Processing

Safe service compliance

Food Preparation

Food Running

Menu Memorization

Bar restocking

Suggestive Selling

Beverage Preparation

Mixology

Food Service

Health codes compliance

Cash Register Operation

Safe serving knowledge

Complex Problem-Solving

Recipe and menu memorization

Bar operations management

Cash and credit transactions

Maintaining a clean bar

Classic cocktails

Liquor restocking

Wine and liquor expertise

Able to stand for hours

Manual jack

Electric jack

Unloading trucks

Stocking product

Customer service

Empathy

Courteous

Glassware management

Clear and effective communication

Hospitality and accommodation

Ordering bar supplies

Changing beer kegs

Handling Difficult Customers

Bar service preparation

Creative Mixology

Professional Appearance

Extensive spirits knowledge

Identification verification

Anticipating guest needs

Sales expertise

Cocktail list development

Organizational ability

Liquor, beer, and wine knowledge

New Hire Training

Highly reliable

Excellent judgment

Outgoing Personality

Dining room management

Experience

Alley Cats Center Burleson, TX

Bartender

06/2024 - 09/2024

Greeted customers and provided excellent customer service.

Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Made sure to have extensive knowledge about alcoholic beverages and mixology

Maintained inventory of liquor, beer, wine, and other beverage items.

Provided drink suggestions to customers based on their preferences.

Assisted in setting up the bar for service shift.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Stocked ice bins and coolers as needed throughout shift.

Resolved customer complaints in a professional manner.

Cleansed glasses with sanitizing solution after each use.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Processed payments accurately and efficiently with POS system.

Walmart Burleson, Texas

Online Personal Shopper

02/2024 - 04/2024

Greeted customers and provided excellent customer service.

Provided detailed product information to customers.

Assisted in selecting items according to customer preferences.

Morada senior living Burleson, Texas

Server/Food Waiter

05/2023 - 12/2023

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction.

Assisted in training new servers.

Prepared drinks according to standard recipes.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Took orders from customers accurately and in a timely manner.

Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times.

Responded efficiently to guest inquiries and complaints in a professional manner.

Ensured that each guest was served courteously, quickly, and efficiently.

Followed health safety guidelines when preparing and serving food products.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Upheld high standards of sanitation in accordance with health department regulations.

Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Helped residents to and from their rooms, made sure that they had everything they need in order to thrive

Albertsons Saginaw, TX

Overnight Assistant Manager

04/2021 - 01/2023

Assisted in the day-to-day operations of the store, including managing staff, stocking shelves and handling customer inquiries.

Performed opening and closing procedures, such as counting cash drawers and preparing bank deposits.

Maintained a clean and organized work environment to ensure safety standards were met.

Provided direction to employees on how to handle difficult customers or situations.

Resolved customer complaints quickly and effectively while maintaining a positive attitude.

Tracked inventory levels daily to maintain accurate records of products sold.

Collaborated with other departments within the organization to ensure smooth operations.

Supervised daily tasks such as restocking shelves, cleaning displays, replenishing supplies.

Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.

Communicated with management via email or phone message to report issues needing attention.

Established friendly relationships with regular guests, members and residents.

Promoted teamwork and quality service through communication and coordination with other departments.

Oversaw general upkeep of public areas and restrooms.

Stocked shelves and racks and placed mannequins in key areas to attract customers to store.

7-eleven Saginaw, Texas

Cashier

04/2021 - 06/2021

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures.

Processed returns and exchanges of merchandise in accordance with store policies.

Balanced daily transactions on a computerized point-of-sale system.

Conducted price checks for special orders or discounts as requested by customers.

Assisted customers over the phone regarding store operations, product information and order placement.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Cosmetology Saginaw, TX

Cosmetologist

08/2017 - 05/2021

Provided consultations to clients on beauty treatments, products and services.

Created customized hair styles according to client's preferences and facial features.

Performed haircuts, coloring, highlighting and styling techniques.

Ensured proper sanitation practices were followed at all times.

Carried out waxing services for eyebrows, legs, arms and other body parts.

Applied makeup for special occasions such as weddings or proms.

Educated clients on proper skin care techniques and products.

Managed appointments through scheduling software program.

Attended continuing education classes to stay up-to-date with trends in the industry.

Advised clients on how to maintain their new hairstyles at home.

Performed scalp treatments to improve hair health and texture.

Assisted customers in selecting appropriate retail products for their needs.

Assisted senior stylists with complex color formulations.

Maintained accurate records of customer services provided.

Developed a loyal client base through excellent customer service.

Collaborated with other professionals in the beauty industry.

Engaged with customers by providing friendly conversation during services.

Promoted additional services or products available in the salon.

Upsold various treatments or packages when appropriate.

Engaged positively with clients to deliver memorable customer

experiences that resulted in repeat business.

Backed up reception desk by answering phones, scheduling appointments and processing payments.

Ross Dress for Less Saginaw, Texas

Cashier

04/2020 - 08/2020

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Stocked shelves with merchandise when needed.

Kroger Saginaw, Texas

Online Personal Shopper

05/2018 - 08/2018

Greeted customers and provided excellent customer service.

Provided detailed product information to customers.

Assisted in selecting items according to customer preferences.

Coordinated with vendors to ensure timely deliveries of products.

Determined the best delivery methods based on order size and destination.

Created personalized shopping experiences for each customer.

Maintained accurate records of orders, returns, exchanges and payments.

Responded promptly to customer inquiries via phone or email.

Prepared reports on sales performance for management review.

Tracked inventory levels and replenished stock when necessary.

Education and Training

Chisholm Trail High School Fort Worth, TX

High School Diploma

05/2021

Hollenstien Career And Technology Center Fort Worth, TX

Cosmetologist in Cosmetology

05/2021

Tarrant County College District Fort Worth, TX

Associates

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