Remote Support P/T
Resume:
Greg McClendon (semi-retired) 281-***-****
********@**********.***
North Miami, FL 33181
Career Highlights
Led migration teams with updates of operating systems and computers / laptops / tablets
Managed assets in order to save company money on leases and purchases
Cross-trained Help Desk / Service Desk staff to ensure customers receive customer service in a timely fashion and that also meets KPI standards
Manager / Supervisor with 15 years experience across two disciplines. Asset Management experience along with hiring and training experience assists me in relating to employees from trainees to C-level executives. Technical background include software support up to networking.
Education
New Horizons Computer Learning Center – South Florida November 2014 – April 2015
Completed curriculum for: Networking Security Professional Preparatory Program
Classes taken included 10 exams and 6 certification titles:
CompTia A+ (801, 802) * CompTia Network+ (N10-05) * CompTia Security+ (SY0-401)
MST-50331-Windows 7 Enterprise Support Desktop Technician (70-685) * MCSA Server 2012 (20410, 11, 12)
Cisco Certified Network Associate (CCNA) (200-101=ICND 1 and 200-102=ICND 2) or Composite (200-120)
National Education Center, Bryman Campus South - Houston, TX July 1988 – April 1989
AAS, Applied Sciences – Business Technology
TEKsystems Training Center – Houston, TX April 1989
MCP Certification, NT Server, RedHat LINUX Desktop
Other training:
ITIL v3 Foundations, Internetworking Bridges and Routers, Novell NetWare Curriculum
Ham Radio Operator – KM4ERW
Work Experience
SEMI-RETIRED April 2023 – PRESENT
ADVANTAGE SOLUTIONS September 2022 – April 2023
Retail Merchandising
Retail Merchandising Project Employee – part-time
Visiting retail stores to check on inventory and stocking shelves as needed
Participated in Helper project at Macy's department store during last two months of 2022
ROYAL CARIBBEAN CRUISE LINES September 2019 – March 2020
Cruise Line Operations
Operating System Refresh Technician
Participated on team of Help Desk technicians
Responsible for answering Help Desk tickets
Refreshed laptops and desktops to the Windows 10 standard
Installed department-specific software and help train each user on end-user responsibilities.
Tools used included imaging software and legacy tools used in-house
LEVY RESTAURANTS, INC. February 2017 – October 2022
Assistant Stand Lead (Concessions)
Supervised teams of cash-handling personnel during Miami Marlins baseball season
Ensured cashiers practiced proper cash-handling and customer service skills
Actively participates in handling inventory
Tools used included Management and Supervisory skills, customer service skills, cash handling procedures
ABBTECH STAFFING SERVICES, INC. October 2017 – October 2018
IT Lead Technician (Contractor)
Migration of desktop, laptop and notebook devices
Upgrade devices as per customer specifications
Tools used included Windows 10, 8, 7, Microsoft Office 365, Active Directory
NCR April 2017 – October 2017
Customer Service Engineer
Installation and repair of automated teller machines (ATMs)
Upgraded ATM internal operating system to Windows 7
Upgraded chip hardware to reflect latest security trends
Tools used included Windows 7, Microsoft Windows Explorer and various tools.
L. Ortega & Associates September 2015 – September 2016
P/T Contract PC Technician
Helped supervise inventory and installation of Lenovo PCs, laptops and tablets with the Broward County School District’s SMART Project. Other duties involved wiring of laptop carts to improve classroom mobility.
Tools used included Asset Management skills, Windows 10, Active Directory, Microsoft Office 365 and FileMaker Pro.
Bank United June 2014 – August 2014
Information Security Administrator
Provided secure credentials for Bank United employees for use of teller cash drawers, vaults, ATMs, wire transfer services and other mortgage and loan origination software packages.
Used AS/400 system to ensure bank personnel can work effectively from branch to branch, with many times on short notice.
Tools used included Active Directory, AS/400, Help Desk ticketing system Windows 7, Microsoft Office 2010
Burny Kaliburn December 2012 – March 2014
Information Technology Support Technician
Managed technology for 120 employees in the plasma-cutting division.
Supervised changing out of server farm from ITT Controls’ HP servers to Lincoln Electric’s Dell server farm.
Provided end-user support for installation and printing for transitioning financial system from Oracle to SAP.
Asset Management skills used for Cisco IT phone transfer change to Avaya, PCs, laptops, smartphones, etc.
Installed iPhone configurations for upper management and Sales staff.
Provided support for email and messaging for employees leaving BlackBerry platform.
Tools used included Supervisor skills, Active Directory, Remedy, Ghost, Windows, Microsoft Office, Lotus Notes, PC and laptop support for Dell and HP, Xerox printer support
Litton Loan Servicing June 2008 – December 2011
Help Desk / Service Desk Supervisor
Supervised 15 Help Desk / Hardware technicians; responsible for day-to-day operations of 3,000 monthly calls
Supervisor duties included monthly one-on-one sessions with staff to improve communications and enhance productivity
Supervised account management of BlackBerry devices with T-Mobile and network air cards with Verizon.
Provided 3rd-level transitional support of New Hire procedures that included IDs, passwords, device provisioning, security issues, email for new and existing employees.
Successfully met Key Performance initiatives for 23 out of 24 months
Tools used included Symantec's Altiris Help Desk Ticketing System, Active Directory, ITIL for Service Desk, Service Desk training, Ghost, Windows, Microsoft Office, Goldman Sachs Supervisor Training, Lenovo laptop support, Dell desktop support, HP printer support
Pinnacle Technical Resources September 2007 - May 2008
Senior Desktop Technician
Part of supervision team and lead technical resource for complex North American BlackBerry, smartphone and PDA configuration project for BP's Houston headquarters. Provided extensive database management and client follow-up support to ensure project finished ahead of schedule and under budget.
Helped to manage GTS Web queue for IBM Help Desk. Provided second-level hardware support. Active in ensuring that hardware standards and software licensing criteria set by BP concerning Dell laptops and desktops were met. Virus support, telephone support and inventory management rounded out daily duties.
Provided virus support, asset management and Gulf of Mexico desktop and application support for rig employees.
Contact this candidate